Hi Team, Based on Role selection we have creating group approvals whenever approve all the group app
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07-25-2025 12:07 AM
Hi Team, Based on Role selection we have creating group approvals whenever approve all the group approvals then RITM approval Approved . then catalog tasks created.
For example we have 4 group approvals if any group is approved then RITM approval is approved. then catalog tasks need to create
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07-25-2025 03:21 AM
Proposed Solution:
Approach 1: Use Flow Triggered by sysapproval_group Approval
- Create a new Flow (not subflow) that is triggered by changes to the sysapproval_group table:
- Trigger: When a record is Updated
- Table: sysapproval_group
- Conditions:
- State changes to Approved
- Document Table is sc_req_item
- Document ID (dot-walked) → you can reference the RITM using document_id
- Add a condition check (if needed):
- Make sure the related RITM still has no tasks created (to avoid duplication).
- You can check if there are any associated sc_task records under the same RITM.
- Create Catalog Tasks:
- Use a subflow or Create Task steps to generate your SC tasks.
- You can use data from the original RITM (dot-walk from sysapproval_group.document_id).
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07-25-2025 01:02 AM
so what did you start, where are you stuck?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader