How are Software Models created in Software Asset Management?

snow_04 · ‎08-14-2018

Hi All,

In Software Asset Management, how are the software models created in ServiceNow? We have Discovery in place for getting the software data and the same is creating records in Software Installation table as well as in Software Discovery Model table. Even Normalization is working fine, once the data is there in Software Discovery Model table. But I wnated to know how are records created in Software Model table whether it is automatically done based on data we have in Software Discovery Model table or it needs to be done manually.

Kindly assist!!

mikewhalley · ‎08-15-2018

Discovery Models do not create Software Models. It is the loading of software entitlements with Publisher Part Numbers that create Software Models. If you have opted out of the SAM Content Delivery Service and therefore not leveraging the PPN Library, then Software Models will require manually creating.

With regard to the normalised Software Discovery Models, they are linked to the Software Model by the Discovery Map. Using PPN Library content not only automates the process of creating the Software Model it also auto-creates a Discovery Map that identifies the Publisher, Product, Version/Edition, Platform and Language that are associated with the Software Model. This map is also linked with the appropriate Software Discovery Models so that during the calculation of license positions, purchased rights (Entitlements are linked to the Software Model) and consumed rights (Software Discovery Models) are reconciled correctly . Note that there could be multiple Software Discovery Models associated with one Software Model.

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ronraul · ‎05-31-2020

Having the same issue. Some discovery models are not being created even though the installation is recorded. And it is not security updates. Any solution?