We have connected to Microsoft Azure AD. We have connected a few SSO applications in SAM. When connecting an SSO to our software model, we seem to get an accurate list of the SSO users. But the "Last activity" column is empty for over 90% of the rec...
Hi all, I have been pulling my hair out over this all day. I am looking at installation data I have a list of installations where they have the same display name, same discovery model, same DMAP yet some of the installations do not have a software m...
Hi All,I hope you are all keeping well. I am trying to build the Jira Software Integration with Software Asset Management (SAM) to download subscriptions, pull user activity, and reclaim subscription information in Software Asset Workspace. I have be...
Hi All,We have a requirement from the customer to onboard more than 500 software into servicenow into Software Asset Management Professional. This includes a mix of software that already belongs to known publishers as well as several that do not fal...
We need to disable the Flexera Integration and uses SAM OOTB functionality .To start with this we are analyzing all the customizations of Flexera in our instance .We have found the Business Application of FLexera in the cmdb_ci_business_app.Does chan...
Hi all,I am in the process of setting up the Smartsheet integration. The application owner for Smartsheet that we are working with has asked a couple of questions which I do not know the answer to. Would anyone here, who may have already set this up,...
I want to make software complaint in SAMPRO and attached screenshots of the data from the relevant tables. Please review them and let me know the steps I should follow so I can use the same process for other software complaints. Let me know if you n...
Hello, This community has been very helpful, and it answers all the questions I have. Hopefully, I can get some help on this next question that I have. I have connected the Smartsheet as well as MIRO direct integrations in the SAM workspace. I am...
Was looking for some info and couldn't find a crystal clear answer on it. We are using the free base SAM plugin package and we're using ACC as our main endpoint discovery right now. We are populating software installations on our Linux and Windows se...
I have a question: the project I'm working on needs to integrate with Genesys Cloud to retrieve the licenses it uses. What would be the best approach for this: creating an integration profile or acquiring Unified Experience from Genesys?
Hello friends, I would like to understand if Discovery Map is required for effective and complete SW reconciliation? I saw few SW models and they were reconciling successfully even if Discovery Map is missing. In face, even if discovery map is missin...
Hi , I want to know what is the best way to map the install group from Intune configuration table to software model table.
I want to make the software complaint. I have attached all the screenshot of the details about the publisher. so please provide me the steps to make it complaint ans let me know if you need any details.
In SAM Foundation, the only available Entitlement License types are Perpetual, Subscription, and Upgrade. Has anyone found a way to represent entitlements of type “Perpetual + Software Assurance” or “Software Assurance only,” such as Microsoft Visio...
Hi everyone,I’m investigating an issue in ServiceNow SAM where a Software Model record (cmdb_software_product_model) is being created with all fields empty. Observed details of the Software Model record:Display name: emptyPublisher: emptyProduct: emp...
