Help me with SAM PRO topics.
Hi, Can someone please help me with the process of Renewal through Sampro. How do to renewal process in sampro from strarting to end. And how to user different tables and other topics of Sampro. And other topics.
Forum Posts
Resolved! How can you add a resource to the SPM project?
Hello team,How can I add a resource in SPM Project Management? I am currently receiving the following error message.Thank you very much.
Resolved! How to fetch total cost field in contract record an
Hi, I need to fetch total cost field from selected contract record in my catalog item and auto populate that fetched total cost value into cost variable (single line text) Thanks in Advance
How to export reports in Software Asset Workspace
Hello Experts (@Daniel Slocum) Kindly let me how to export the data in Software Asset workspace? In classic version, we used to right-click and it showed the option for export and we could export almost all reports this way. In workspace, I can see e...
SAMPro - Ignore Adobe installation data
We are using subscription based licensing model for Adobe products and do not consider installed software into consideration during reconciliation. Here the problem is ServiceNow is considering installed data for reconciliation and showing the produc...
SAM Pro Reconciliation Issues
We’re experiencing an issue where inactive users must remain associated with their assigned devices because of a lengthy recovery process for remote users. This prevents us from updating those devices to an In Stock status. As a result, SAM Pro conti...
Validate connection UI action not working for D365 & Power Apps saas integration
I have setup D365 & Power Apps saas integration profile , there we have two options 1. Download subscriptions2.Download Activitywhen I am checking the Download subscription check box the connection is getting validated but when I am checking both dow...
SAM Pro SaaS Management – SSO integration and IntegrationHub spokes
Hi everyone,We have recently implemented ServiceNow SAM Pro, and post-implementation we realized that we are largely blind on most SaaS applications, except Adobe and Microsoft, which were already integrated and are showing data correctly.We have now...
Need help with Tomcat discovery
I need assistance with discovering an Apache Tomcat instance that is bundled inside a custom application, and the application is not installed through a package manager. Because of this, ServiceNow Discovery is not identifying it as installed softwar...
Software asset workspace renewal calendar personalize setting permission denied
In software asset workspace, there is a renewal calendar option which display the contract coming up for renewals. However, the total cost displayed for all contracts are in USD currency whereas some contracts has total cost in CAD currency. I want t...
Personalize Renewal Calendar
Hello,Is it possible to modify the setting for this "Renewals Calendar" view? If yes, which role is needed?On the right, it seems that even the admin doesn't have permissions to change these settings.Thank you in advance.Vito Cicchirillo
Resolved! Docker Business
Hi Everyone, We have added the Docker Business entitlement to SAM Pro; however, the reconciliation did not produce the expected results.Upon reviewing “Installations Requiring Action,” I found 70 installations grouped under the issue “No applicable s...
Software Models, PPN and Vendor Catalog Items (VCI)
It seems as though this could be reviewed by several different groups so I thought I would start with SAM. ServiceNow has separate modules for purchasing and in SAM Pro the software models have VCIs. The VCIs are created in order to add the models t...
Entitlement import status stuck in processing how to stop it
Hiya , I uploaded the Entitlement import for one line using the import template, but it has been stuck and causing 0000 errors. Is there a way to stop this processing Thanks
