We are in the SAM Pro Path to Value (Walk) phase primarily. 1 of the KPIs recommended to act on to produce SAM Pro value opportunity was the following:5% reduction in software spend not centrally managed*Since this metric is indicating spend data not...
Hello Team!Are there any guides created already or available related to best practices for migrations from Flexera FlexNet Manager, Flexera One or Snow Software into ServiceNow? Key notes, highlights, lessons learned on things to keep in mind during ...
Hi Team, I have 22 entitlment of Adobe incopy cc edition 4 and we have Adobe integration from where we can see 22 user subscriber list, however these are tied to Incopy CC Pro model by integration, when i open this model we can see 22 unlicensed subc...
My group is in the walk phase of the path to value for SAM Pro. We've begun focusing on the value opportunities KPIs provided to us. 2 of them are around Audit.80% reduction in average time to plan, respond, and execute per Audit41% reduction in soft...
Which of the follow 8 KPIs are most feasible to reproduce as ServiceNow reports and dashboards using only out of the box ServiceNow capabilities including SAM Pro? (I have 3 weeks and need to prioritize the top 3) Bonus points if you can link to inst...
We are in the SAM Pro Path to Value (Walk) phase primarily. 1 of the KPIs recommended to act on to produce SAM Pro value opportunity was the following:25% reduction in number of material breaches due to software What processes, data, steps would be r...
What processes, workflows, data, best practices can be implemented that supports:1. Tracking New Hires2. Tracking New Hire Software Requests3. Tracking New hires missing critical software on day oneThen resulting in activities to achieve this propose...
Hi all, Has anyone had any issues with the Health Check dashboard displaying in the Success Portal? We have the latest ITAM Health Check application (2.3.2) version installed in a lower instance. We have admin access, but the dashboard is not display...
Hi all, Does anyone know what happens if you close or skip a reclamation candidate that is valid for reclamation? Will a new active reclamation candidate be created in its place the next time the "Identify New Candidate" job runs? Has anyone tested t...
Hi Experts, I wanted to create a report which gives the list of SaaS products/software models we have in our environment. I see that there is a check box called "Subscription software".But, this indicates more about having subscriptions and not neces...
Hi Team, At this moment we are using ‘’country’’ for reconciliation. However, we also tried to use ‘’company’’ with no results. Currently we are using this field ''Company'' in our NL entitlements. What can be the reason , why we don’t have results...
Hi All, Currently facing a challenge whereby the customer wants to report on "End of Life" Software models specifically where the installation 'installed_on' is not retired. Seems simple enough, where we run into issues however, is the duplication of...
when we run the reconciliation for specific publisher then we are getting the below error message with partially completed status Please help to fix it. Thanks,Vikas
How does the Manufacturer field on the samp_sw_publisher table get updated so that the Manufacturer can be normalized using the Normalized Company name in the cds_client_name table so that on the cmdb_sam_sw_install table the Company normalized is th...
