Hello All,Can anyone help me to understand the exact definition of these field in the entitlement import template?Wanted to understand the use of Condition Name and Unit of Consumption so that I can we decide if I can skip or need to update these fie...
Hi everyone,I’m looking to confirm whether there is an out-of-the-box role in ServiceNow SAM Pro that can be assigned to users to provide view-only access to SAM data — specifically:Software Models (cmdb_software_product_model)Software Entitlements (...
We are trying to import MLS, which is an extremely large file, and unfortunately, there are size limitations in SAM Pro.Our base licenses have been purchased throughout many prior years. What is the best approach? Any guidance would be appreciated. T...
Hi Team, There are 1432 discovery models with the status "Match not Found"I raised these records to ServiceNow content team. But unfortunately, they were able to normalize only-151, Partially normalized-15, discovery models with Unverifiable/ Incompl...
Good morning,I am performing Adobe normalizations and facing some difficulties in identifying whether Adobe is a Reader or a Pro.Anyone who has experienced the same issue, could help me figure out how to resolve this situation?Thank you in advance.
Hi everyone,I am architecting a ServiceNow environment that will strictly utilize ITOM (Discovery & Service Mapping), HAM Pro (Hardware Asset Management), and the CMDB. We are explicitly NOT using ServiceNow for ITSM (No Incident, Problem, Change, or...
We are running SGC‑AWS(without SSM deep discovery) successfully for standard AWS resources - EC2, VPC, ENI, ELB, RDS, S3, DynamoDB, EKS, etc. However it appears that we are missing the Instances for AWS Workspaces.I understand that it is possible to...
Hi there I have some questions regarding how the integration between ServiceNow and ILMT is expected to work. We are on the Washington DC version of ServiceNow and have followed the ServiceNow documentation located here. We have successfully configur...
I have attached screenshots of the product along with data from the installation table. I would like guidance on how to make this product compliant.Could you please help me understand the following:Step-by-step process to make the product compliantKe...
Hello everyone, We are looking for guidance on the recommended ServiceNow SAM Pro approach for modeling Microsoft System Center licensing in an OpenStack environment where virtualization relationships are not automatically discovered.Current Environm...
What is the field definition/description for all fields in Contract (ast_contract ) table?Can someone her help and provide me the url where I can get the details? Thank you,Bhuvana Venkatesh
please advise any channel to follow servicenow's partner advisory related security issues , so that partners get notified when there is a new threat for customers
Hi Team,how to change the view of change request using images.we need to add images for normal , eme, standard, changes instead of link.Thank you.
Hello Community, We are working on SAP Concur Travel & Expense licensing in ServiceNow SAM Pro.From our understanding, the product licensing is based on a Per Transaction license metric rather than traditional named user licensing. Currently, we are ...
Hi folks, I am looking at Oracle Virtualbox. As a vanilla installation, it is free under a GPL licence but if you install the extension pack, it becomes a licensable product. How do you identfy those installations that have the extension pack instal...