Hi Community,I wanted to check if it is possible to capture or view last-used data for Adobe products within ServiceNow SAM Pro,Is last-used or usage-related data available for Adobe subscriptions in SAM Pro?If yes, how is this data populated (e.g., ...
By which method can we bring the installed Software details. e.g. discovery or 3rd party integration.
which fields in CMDB are required to calculate the Software licenses for these 4 productsVeeamCyberarkPalo AltoRed Hat
Which Plugin is required to update CMDB that will support SAM licensing for below softwareVeeamCyberarkPalo AltoRed Hat
Hi All, We recently setup the SCCM & Intune Service Graph Connectors in our environment and we have noticed that the discovery source for the Hybrid computers managed by both systems keeps switching between the two when the jobs run. So for example S...
Hi everyone,I’m encountering an issue in ServiceNow where some Reclamation Candidate records have empty Software Model and Product fields. However, when opening the related Subscription to Reclaim, the software/product details are present. Observatio...
Hi, I am setting up integration in SAM with salesforce CRM using the doc, but while setting up observed that the default The Connection & Credential field appears and is automatically set to sn_sforce_v2_spoke.Salesforce is already having connectio...
Hi All,We are currently facing an issue in SAM Pro where software installations are being discovered under web browsers. During discovery, products such as Udemy, YouTube, Viva Engage, and Outlook are being identified as installed software.The concer...
Hi there,I'm trying to leverage the lifecycle part of the dashboard in the Software Asset Management Pro plugin in my Xanadu PDI, and activated "Activate all Software Asset Management Professional plugins" via the Developer Portal. However, after act...
Hello all,I’m evaluating ServiceNow Field Service Management (FSM), specifically in the context of inventory and parts management for field operations, and would appreciate insights from those with implementation experience.A few areas I’m looking to...
I would like to know how to check software compliance in SAMPro and how to raise a software complaint. Could you please explain the compliance criteria and the step‑by‑step process to log a software complaint in SAMPro? I want to make the software co...
I am trying to understand how conditions set at the Software Model level should be reflected in reporting.I configured a condition at the Software Model level to filter installations based on Install Status. At the Software Model view, the results al...
I would like to ask how we can create or onboard a new publisher for software entitlements. Could you please confirm the process.
As an ITAM Manager, I need to integrate ServiceNow with Microsoft Dynamics 365 to collect procurement data (Assets, Contracts, Vendors, etc.), so that we have a synchronized Source of Record for all financial and asset lifecycle data. 3. Acceptance C...
Hello @dreinhardt One of my client instance is showing following error reason as we import the entitlement data. We tested several times and it is successful for other publisher but failing specifically for "Palo Alto Network". Moreover, system is n...
