Hi SAM experts, I am new to SAM Pro: Below is the problem statement please help me with some pointers: Some years ago, we created the Custom Product: Java XXX paid to distinguish free java versions from to be paid java versions. We set all java ins...
Hello All, I'm facing a challenge in identifying the issue. why SAM - Collect Office 365 Usage job and SAM - Import M365 User Subscriptions scheduled jobs are failing? This is happening from past 3 weeks. before that it is working fine.How to and whe...
Hi everyone, We are wondering what unit cost to put in some software entitlements since for some publishers, we receive a quote with only one price that contains every asset of that publisher. We asked the publisher to give us the unit cost for each...
In which table software usage information is collected in ServiceNow for SaaS and Installed based software applications? Is it different for SaaS vs. Installed or Same?
According to the ServiceNow Store release notes around SAMPro:- Efficiently manage user allocations in bulk using group allocations: Allocate licenses to user groups instead of individual users for a software entitlement using the group allocation fe...
Hello Everyone, Can anyone pls guide what is the process of adding part number into content library and if yes what is the requirement from customer side, as they want us to add their product part number into content library, pls guide, thank you.
Hi Team I am confused on how to license SQL Developer editions. We have SQL Server Standard/Enterprise editions, Looks like developer editions are part of downgrade rights in SQL Standard software model. The confusion is , can developer editions in s...
Hi all, I was asked to load custom entitlement data into servicenow software entitlement (alm_license)table. But display name is missing after 3 business days after loading. so while checking the updated by field shows system. Can someone please sug...
Hi, We have not used ServiceNow Discovery properly for a while and so it is in a bit of a messy state. Previously, if a device has been returned to the business, we have not cleared off the 'software installed' items from the device which means our o...
Hi Everyone, Is anyone implemented the Ascendo ai with servicenow csm fsm workspace. Can anyone help me how we can integrate with step by step process.
Hello all,We are in implementing SAM Pro for all SaaS slutions in the company.Does anyone have experience / knowledge of how to get ServiceNow Licenses into SAM?I know there's the Licensing Module. But there is no Connector for ServiceNow. We want ev...
We are using the Microsoft Entra ID integration - the data gathered is shown in 3 separate lists SSO Applications, SSO Groups and SSO users - is there any way to get all 3 sets of data in one list with timestamps? - the idea is to build up a picture ...
Hello ServiceNow Community,We’re currently integrated with Adobe and using SAM Pro to manage our licenses. Last year, we were able to see usage activity in the “Last Used” field within SAM Pro. However, for 2025, we are no longer seeing any usage dat...
All, Viewers have different corporate responsibilities and I would like to customize or filter what is displayed in SAM Workspace based on the viewer. For instance, if the viewer is responsible for Microsoft/Server based software, I'd like to s...
Unusual issue resolved — sharing in case it helps others!While working with the Publisher field on new Software Models or Custom Products, I encountered a baffling issue: typing "Microsoft" yielded no relevant results, and pressing enter triggered a...
