How do I create and manage Entitlement record with different subscription periods ?

[jinhuis]

I'm trying to create an Entitlement record in ServiceNow SAM.

How do I create and manage Entitlement record with different subscription periods for the same software model?

e.g)

Contract 1 : AA License / SaaS / 24. January to 24. December / purchased rights : 100

Contract 2 : AA License / SaaS / 24. June to 25. May / Purchased rights : 20

Do I create 2 entitlement?

Or do I create one Entitlement record and modify the start date / end date / Purchased rights when contract 2 is signed??

[Rampriya-S · Accepted solution]

@jinhuis 

https://docs.servicenow.com/bundle/washingtondc-it-asset-management/page/product/software-asset-mana...

I think you should have 2 different Entitlements because both may have different Expense lines, cost plans...

Mark helpful if you accept the solution.