SAM Dashboard

Anirudh29
Tera Contributor

‎06-06-2024 11:19 PM

Hello Everyone,

I need to see the following KPI/Dashboards available OOB in ServiceNow.

1. Deployment collection across EPC, JAMF, SCCM, CMDB, Tanium
2. Blacklisted Software usage dashboard.

Where can the above data can be seen in dashboards in servicenow or any closest representation of the data?

Thanks for taking time in reading this.

Thanks.

#servicenow #sam #dashboard #kpi #snow #developer

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Engelica Adalia
Mega Guru
Mega Guru

‎06-28-2024 02:50 PM

@Anirudh29 I'm not sure if these are available OOTB if you have HAM. Alternatively, you can get this information using different tables:

  1. Deployment collection - Use [cmdb_ci] table - Filter by Class (e.g. Personal Computer, Windows Server, VMware Virtual Machine Instance, Printer, etc.) and Discovery source (SG-SCCM, ServiceNow, SG-AWS etc.). Verify which CI records are still valid (Operational Status = Operational and shows Most recent discovery).
  2.  Blacklisted Software - Use [cmdb_software_product_model] table - Filter your software model for "Blacklisted" software and then compare this with the current Software Usage/Installs from [cmdb_sam_sw_install] table. Together, this should show you the blacklisted software usage.

Hope this helps!

 

Thank you,

Engelica