How do I link entitlements to software models

[awthomson]

We have loaded our entitlements and ran Discovery (from InTune). The discovered software installs map to the same software models as our entitlements, but the Licence Workbench shows everything as Unlicensed Installs.

Am I missing something silly? Why don't they show as "Licenced installs"? 

[awthomson]

thanks @dreinhardt I have been sitting here thinking the same thing!

Unfortunately my current organisation has strict security policies meaning that currently we can't link user and device details to each other. I will explain that this is preventing us using the full force of SAM Pro, and see if we can persuade them to relax the rules!

Thanks for your help on this.

[mikew_samexpert]

Hi,

I agree with Dennis in that the SCCM query that ServiceNow uses to fetch data from SCCM may not be collecting the email ID of the user and therefore not populating the "Assigned To" user value on the CI record. I've seen this situation where the SCCM team uses a value other than the email ID in the SCCM user name field and the script may need modifying so that the query fetches the email ID.