Resolved! Enabling SAM Workspace on PDI (Yokohama)
Any idea on how to enable workspace on Yokohama (PDI instance)tried looking for plugins with "workspace" couldnt find
Forum Posts
Software Usage not coming from tanium for the product :Prometheus
Hello All,We have recently integrated Tanium with ServiceNow for computers using the Graph connector, and the imports are coming through fine. The software usage data is also being imported correctly for most products. However, we encountered an issu...
Resolved! SAM - Updating Existing Reclamation Candidates job failing
Hi all,One of the customers I am working with has the update existing reclamation candidates job failing and has done so for the past 8 weeks. We have an update set that was supplied from SN that would fix this but we are unable to apply it for vario...
Resolved! Creating entitlements from contracts, blanket line items, PO line items and POs
We are migrating Adobe publisher from a non-ServiceNow ITAM tool to ServiceNow SAM Pro. Currently, for HAM, they have a contract, under the they have this blanket line item, under that they have a blanket line item , and that’s associated with PO l...
How do you bring in data from Install Location from SCCM?
We added install location to the sql code to the SCCM data source SG-SCCM Software AI. (in green below) This works when running on SCCM database but isn't bring data into cmdb_sam_sw_install in Service Now.SELECTgroupID,DisplayName,Version,InstallDa...
Resolved! Tooltip description missing in workspace in Xanadu instance in HAM and SAM dashboards
Hi All,Tooltip description missing in workspace in Xanadu instance in HAM and SAM dashboards.When we hover over the left side icons, the message with description of the icon is not appearing
Resolved! Incident Form View
Hi Everyone , Right now i am working Incident from view enhancement related story . In that present my Org present view is like in below attachment(Incident present view) like one after one means one below another one is available . But my requir...
Missing Plugins in Yokohama Test Instance – Migration from Xanadu
Hi everyone,I'm working on a migration project from Xanadu to Yokohama and have encountered an issue with missing plugins in the Test instance of Yokohama.In the Dev instance of Yokohama, I can see and use multiple plugins, including:Service Graph Co...
Resolved! Subscription Management and SAM licensing
Hi Guys We are implementing SAMP over the next month or so Does anyone have a guide or tips on SAM's own licensing metrics and how the figures in Subscription Management are produced Thanks in advance Stuart
Manually Matching software Discovery Models
Hi All, Recently to work on some of the Health Check issues I have updated existing software discovery models from being automatically matched to a Software Model to one of my choosing. In doing so I am see mixed results where the Software Model res...
Uninstalled software detected to be consuming license
Hi Everyone, User confirmed that they have already uninstall software but when reconciliation is done, in remediation option, the "License required by" tab is showing 6 devices that have uninstalled the software. Upon checking software installation, ...
Has anyone integrated ServiceNow with OneQA?
We would like to integrate our FSM application with OneQA for our BioMed planned maintenance work orders. Has anyone does this and can offer any experience?
Client Software Distribution functionality
is the below statement are true for CSD... The first stage in the CSD process flow is configuration.???????CSD can automatically distribute and reclaim software without a license for Orchestration.??????
Software as a Service
How do you enter an Entitlement for a software model that is considered a Software as a Service (SAAS)?would you create a separate model for the SAAS?
Oracle GLAS integration with servicenow
Hi All Need help in guided set up of oracle GLAS integration with servicenow, can any one help me in providing the docs. I am implimenting SAM Pro , as part of this i have to do oracle integration with servicenow, i can not find any docs related to ...
