I've got a lot of duplicate software models. Usually this creates an issue on the workbench, but sometimes, to my surprise, everything appears to be reporting correctly (they're all "license under management"). So a few questions: Is it OK to have mu...
I have a use case where customer need to copy multiple keys (string) from either excel or other text editors and they need to allow copy paste functionality in ServiceNow. If 50 text keys are pasted in a text field in ServiceNow => how can I enable t...
I have been asked to setup a new catalog item and flow, which will allow employees to request an Adobe Acrobat license (standard or pro). One of the required flow steps, is to check if there are any licenses available. If there are, then I want to im...
Hello Everyone!I need to ask ServiceNow for a New Content about lifecycle information. I read in the community that "New Content can be requested by submitting a Catalog Request via appropriate template (SAM Template) "So this is the question --> whi...
Hi Community , can we alter the fields in this page , instead of asset tag , serial number , can we replace with something like PPN number assigned to fields
Consolidate/merge purchase orders/purchase order lines into one record
Hi, Can someone please help me with the implementation guide to integrate SAM (SNOW Software) with ServiceNow. Step by step document will be really helpful Thanks Deepanshu Grover
Hi, we successfully connected Microsoft 365 and SCCM and are getting information about our Apps for Enterprise subscriptions. We now noticed that there are (still?) a lot of "Installs requiring action" messages listed in the SAM Workspace and I am no...
We have a client instance that has several SaaS integrations configured. For the sake of an example, let's look at Zoom, SurveyMonkey and Jira. The system is importing several active user subscriptions and the (direct) integration profiles are all ru...
Can we procure more than 1 license ? if we want to procure multiple licenses from a vendor how does it happens in real time scenario ?
I need to create a roadmap for the 6 softwares highlighted. We already have SAM Pro. Currently, we are trying to automate reserving entitlements for one type of Microsoft licenses. These software are Microsoft , SAP Adobe and 3 more. I need to sugges...
I am looking how to request SN to add a product (Trava OpenJDK) for the publisher - Github. Here is the Link - https://github.com/TravaOpenJDKI can always create a custom product and then create a Software model, which will accomplish my task, howeve...
Hi Team, Do any one know why the software model is empty under license metric result in each publisher?
Dear experts, What is the best practices to perform an update set as in I need to customized the form and modules across different applications and therefore, the application scope will change quite frequently just like my default set will change bas...
I am following the practice of adding Standard Software list in the Software model and then set it with the filter to get published in the Catalog for user to use that to get it installed. How to get that list in Software catalog in bulk? or what is ...