Under what conditions do I need to create a Client Access record?I have observed that the CrowdStrike integration creates a Client Access record automatically.I have observed that no other Software Model creates a Client Access record.Are there condi...
Can anyone tell me or point me in the direction to understand the meaning of the selections in the drop down for "Status" in the Software Models? (Divest, Emerging, In Production (I can guess this one), Invest/Maintain, Not Allowed, Retired, and Sold...
Hello!I'm curious about how other ITAM teams are leveraging the Performance Analytics module to report on their data? I have the SAM Content Pack activated, but I wanted to see if there were any particular reports/metrics/visualizations that teams ha...
I'm trying to create an Entitlement record in ServiceNow SAM.How do I create and manage Entitlement record with different subscription periods for the same software model?e.g)Contract 1 : AA License / SaaS / 24. January to 24. December / purchased ri...
Hello Everyone,I need to see the following KPI/Dashboards available OOB in ServiceNow.1. Deployment collection across EPC, JAMF, SCCM, CMDB, Tanium2. Blacklisted Software usage dashboard.Where can the above data can be seen in dashboards in serviceno...
Hello, I am currently working on integrating ServiceNow with CTM Planview and retrieving product information for servers, hardware, and software from ServiceNow, which is currently being sourced through Flexera. However, we are facing difficulties wi...
Hello, asking the community here if this can be done or not. In ITSM:Can our HR team kick off a "New Hire Account Request" via catalog item where they fill in basic new employee info. Then, have this same RITM be sent to the hiring manager where they...
Hello all, I had a query related to Allocation and Active rights on Software Entitlement table. When a flow executes and reduces the allocation count based on the device or user allocation, should active rights also gets reduced or should get reduced...
Can anyone suggest a way of bulk loading user allocations into entitlements? For example loading all M365 E5 subscriptions rather than manually adding them one at a time. Many thanks,Tony.
Hi, In Servicenow sam pro, the percentage of publisher compliance is shown on License workbench. Is there way we can get this percentage in report format rather on workbench? Thanks!
Hi folks,Where can i find software publishers supported by reconciliation ?
@Ankur Bawiskar @Community Alums @Sohail Khilji @Maik Skoddow Or anyone please help me I have created a flow and variable and API Action So in lookup i will be checking the PO Recordsand passed the PO Number in Flow variable So in API Action there ...
Hi folks,I've created custom software products record with publisher as Oracle, but publisher field is empty only in list view.what could be the reason? and how to resolve this? form:
I have Software Models in our SN instance and I've added Costs to each one. We import entitlements without costs for a number of reasons. But per ServiceNows documentation Accurately reporting your software true-up cost (servicenow.com), the SAM Pr...
@Ankur Bawiskar @Community Alums @Sohail Khilji @Maik Skoddow OR Anyone please answer the query I have done the SPOKE Integration implementation from SAP TO SERVICENOW to retrieve Purchase orderSo we are getting proper response and everything ar...
