Dear community, could someone clarify which of the 3 valid options are correct. I have read the following KB article already: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0854433 but is still not clear to me if the right ans...
Hello Team,I have an one requirement where I want to allocate software entitlements to selected users from list collector through one catalog request.We are using procurement workflow to achieve this requirement/Is there any suggestion?Thanks in adva...
In SAM implementation , does the procurement catalogs and the SAM implemenation will be on the same instance or different instances ?
Can we see the REQs and RITMs on SAM workspace , just like we can see them in HAM(asset workspace)?
Hi, We are exploring an idea to name software catalog items with an end-user-oriented approach. What we are thinking is instead of using the software license name as the cat item, we would like to use the application name that built by the software...
Suppose I have a license for a desktop software and I instead of using it in the desktop I have used the application on the web or I dont have the desktop license and I used the application on the web does this data gets stored in In any of the SAM ...
Hi Team, When the scheduled job runs daily, we need the users on the software usage table to get updated.There are some out of the box scheduled jobs and script includes in the Software Asset management scope to update the users. But they seem to be ...
Hello, As an example, If there was a 'java.exe' file packaged with Oracle on a server and it hasn't been installed - Would ServiceNow still classify this as a Software Installation? I am not seeing that happen but just looking for advice on expected ...
Citrix License Server Discovery Fails , Citrix license server pattern failed in Identification section, and unable to find the exactable process lmgrd.exe or lmadmin.exe. Did anyone discover the Citrix License server for SAM PRO
Hi All, Can someone please help me to understand the function of this "Installs" tab?
Can anyone summarize the main differences/advangates for EOL tracking/reporting/management in the Xanadu release in SamPro? Thanks!!
Hi all, bit of a noob to Sam Pro. I am looking at running a bulk import of entitlement but struggling to understand why the template does not match all the fields displayed in the entitlement details i.e. when double clicking on an entitlement entry...
Hello All - During the Service Graph for Microsoft SCCM import, COMPANIES entries are being automatically created every day from the Software import.We spent a lot of time cleaning up the Companies table and I am looking for a quick solution to suppr...
Is the new Hardware Asset Manager Workspace only available in HAM Pro? If it's available as part of the main release, how do we enable it? It's not showing up automatically like some of the other workspaces.
Hi Team , We are currently implementing Software Asset Management (SAM) for a customer and would like to know where we can find the list of vendors and software supported by ServiceNow for SAM. Thanks in Advance,Subin
