SCCM Unable to find serial number
Hello Team, I'm unable to find serial number that is in not appearing in CMDB. It is registered in SCCM and in AD. How can we find the issue? why it is not getting discovered?
Forum Posts
Are the fields in Discovery Model and Software Installation suppose to not really be sync'd up?
Hi everyone,I am quite new to SAM and we are checking one of our client's Software Installation table.We noticed that some of the entries in their Software Installation table (cmdb_sam_sw_install), fields like "Publisher" and "Version" are empty howe...
No able to see Saas integration profile in Test Environment
I have created Saas integration profile for Adobe and M365 in dev both were successful and I was able to pull data from both the portals also , and then I moved the update sets to test , but in test I am not able to see the integration profile , do...
Resolved! Removal Candidate stuck in Awaiting Approval state
I create a removal candidate and check the notify check box. An emails is sent to the user the license or computer is assigned to as expected. The end user is asked to respond Yes (approve) to keep the software, no (reject) to remove the software. ...
Resolved! Automating the Removal of Software Subscriptions (i.e. Adobe, M365)
Looking for options/ideas on automating the Removal of a Software Subscription in the case where the software is technically a Hybrid Software, but in this case, we're not looking at any of the locally installed components. In essence, trying to get ...
Resolved! How to make the related list tabs for risk event shows only with certain condition
Dear experts, I am facing a problem where I am stuck in how to make certain related list tabs show when a certain field in the risk event form is selected then prompting the specific related list tabs to appear instead of all the tabs that is unrelat...
Facing an Issue on Mapping the Oracle Entitlements in sampro workspace
Hi Team,We are working on Oracle Publisher pack. As per the process we created the entitlements related to oracle DB (enterprise). There are software installation's related to Oracle DB. But after performing the reconciliation the entitlements are no...
How do i configure a date/time field that fetch the date where the risk event is in analyze stage
Dear experts, I try to create a date/time field called analyze start date and create a new business rule to fetch the date where the state changes to Analyze and before update. The execution script is as below, but it does not work as it won't show a...
SAM - DocuSign integration
How does reclamation takes place for DocuSign. last activity date is empty for all docusign subscription.So on what basic reclamation occur for this.I did not find any flow for reclaiming docusign license to check how we are fetching this data.
the Necessity of ITOM Discovery for SaaS License Management in ServiceNow SAM Pro
Is the use of the ITOM Discovery feature essential for managing SaaS licenses with ServiceNow's SAM Pro? Additionally, if ITOM is not implemented, what specific barriers or challenges might arise in managing SaaS licenses with SAM Pro? I would apprec...
Service Portal - categories help tag
while keeping the cursor in categories, we could see the hover or help tag. How can we remove this?
Resolved! Servicenow SAM Implementation Partner
Hi all,does anyone here is an official ServiceNow SAM implementation partner?Do you know the conditions and if it is possible as a freelancer? RegardsFranck
Discovery Software population and Adobe Acrobat edition
I always thought I understood how Software was being populated by Discovery, but now I’m trying to look closer to troubleshoot the lack of ‘edition’ information with Adobe Acrobat, I’m left puzzled as to how software is populated into [cmdb_sam_sw_i...
Resolved! Where is the logic of when risk event is submitted, the tables' tab tied to risk event will appear?
Dear experts, I am currently facing a problem where I want to add and delete the certain tables' tabs that will appear only after I submit the risk event form shown in the screenshot below (Risk Event Entry, Impacted entities, risks, and etc). Where ...
Out of box SAM workflows for request fulfillment?
Does SAM Pro have a 'standard' request workflow like HAM's Standard Hardware Asset Request? The only flows I see are two software ssset reclamation ones.