How in ServiceNow the Configuration Item is created exactly.

Deepak26
Tera Contributor

‎12-14-2022 05:25 AM

Hi Team, Please help me understand how the CI is generated in for the asset in Computer Table ( Ex:- Laptop/Desktop)...is it ServiceNow generate it or it is done manually when we update the data in the cmdb_ci_computer table.

 

Is it the combination of any two / three attributes ..and get generated or automatically by ServiceNow

 

 

Deepak26_0-1671023309136.png

 

Deepak26_0-1671024331745.png

Please help me ....

 

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Deepak26
Tera Contributor
In response to Daniel Slocum

‎12-16-2022 06:37 AM

Thank Daniel ....Coming to network devices like Router's, Switches, and Wireless access points...in [cmdb_ci_NetworkGear] can we create in single class is it best practise? as shown below..

 

                                            1) Router

Cmdb_ci_NetworkGear---2)Switch

                                            3) Wireless Access points.

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