Hello All,We are facing issue on license for Adobe Sign product, and the entitlement is having only user subscriptions (alongside per user, and per device). However, the actual agreement is Transactional licensing program (LTP) and the license metric...
Hi team,How is the License Metric field populated in the Software Subscription table? I’ve integrated with the Adobe publisher pack, but for some of the records this field is showing up empty, which is causing them to be marked as Unlicensed = true. ...
Hi Team, In the license usage report, For a specific country it is showing that it is using 16# processor licenses.But this is incorrect, it should be #8. Can you help us out, why as the result (or the calculation of Sam Pro) is incorrect, not trus...
Hi, We get the software installation data from systrack and if we get a latest version of any software on the device, the old version data need to be set to disabled and new version record should be created.For example, on Device xyz, if there is a M...
I am importing licenses from legacy ITAM system into ServiceNow SAM Pro using import sheet.I have received PPN’s for all licenses from legacy system and I am importing based on that. I having issues with only 5 licenses whose PPN’s are 65310110BC08...
Hello Everyone, Can anyone pls guide what is the process of adding part number into content library and if yes what is the requirement from customer side, as they want us to add their product part number into content library, pls guide, thank you.
Hi Everyone, 1. Hardware Model Normalization is not working as expected. It appears to be normalising models for some assets, but other assets of the same model are not normalising, creating duplication when reviewing hardware models. 2. We’ve encoun...
Hi everyone,One of our clients has subscriptions coming in from an integration which brings in subscription identifiers to match these subscriptions to software models. For 6 particular subscriptions, software models were not automatically created wh...
Hi team,As a Network Engineer I would like to see details on what Network Device OS versions are currently deployed to our network, and which of those are End of Life, or End of Support in order to properly plan remediation (upgrades).Best Regards
Just looking into the potential to create our own definitions for downgrade or dual license in SAM Removal Candidate space
We have some products which has license for the whole enterprise, not tied-up to a number like per user or per device. Would like to know whether any existing License metrics can be used for this case or we have to create a custom license metrics?
please specify detailed differences ?
Hello All, We are using ServiceNow grahAPI for ServiceNow SCCM software discovery and also using MS intune graph API for cloud discovery, we are also looking for CSD for SCCM and Intune. what is the best recommendation for CSD, as we are looking to ...
I have got a requirement, consider there is no metering data, we have cmdb_sam_sw_install_list table with the list of software's installed with user list for each software, so i want to trigger the reclamation rule to all the software users,(to creat...
Hi, could somebody help me answer the following question: Which of the following elements are included in Operational Integration of a SAM practice?(3 options) (a) Software Retirement(b) Software License Contracts(c) Software Sourcing(d) License Chan...