Hi,I have a requirement create new field (mobile phone number) and remove mobile phone field but if I delete this existing field it can delete all mob no. So, I want to take back up of 2104000 record in ServiceNow and again import it in user table. W...
Hello! I'm working on a way to stop users from accidentally submitting the Receive Purchase Order pop-up more than once, since clicking the submit button multiple times ends up doubling the counts. The submit button isn't a standard UI Action, so I t...
How Saas based software data gets Normalized, as saas based software data is not available in Discovery install or Discovery Model but in Subscription table. Then How does it gets Normalized as subscription table do not have any Normalization status....
Hello Community, I need help, I've run reconciliation. After completing reconciliation I'm seeing the compliance results showing as NAN% complaint under license usage servicenow. PFB SS FYR and What is the meaning of this NAN%? When I open publisher ...
Hi everyone,I’m currently CSA certified and looking to learn both CRM and CSM modules in ServiceNow. Can anyone please guide me with a detailed learning path or share any resources to help me get started and go in the right direction? Your help would...
I want to learn how to perform integrations on the ServiceNow platform. Please provide me with a step-by-step guide to get started
We have integrated ServiceNow with Smartsheet Portal and receiving software subscription data but not software usage data though OOB Reclamation rule is already setup. Is there any further configuration needed to be setup?
We have one model that we use for multiple configurations. For example, config 1 is a Model XYZ with a .5 TB HD and 32 GB RAM where config 2 is a Model XYZ with a 1TB HD and 64GB RAM. How do we create these different models and then how do we trigg...
What is the best way to get All Adobe Products Usage Data in ServiceNow?Should we use directly integrating with the Adobe Admin Console OR use Adobe Publisher Pack? what is the best way?How can we bring Installed Adobe Products usage data or device i...
i need to create a report based on two tables but i didn't find any Direct relational field between these two tables(alm_license and software installation)1)Is there any alternate solutions for this to create report.? Thanks.
I have a requirement to create a custom metric that returns the socket count by calculating cores divided by 64 and rounding up to the nearest greater integer for the servers. Any help
Here is a simple SAM professional data model from SAM Intensive program.
Hi SAM experts, I am new to SAM Pro: Below is the problem statement please help me with some pointers: Some years ago, we created the Custom Product: Java XXX paid to distinguish free java versions from to be paid java versions. We set all java ins...
Hello All, I'm facing a challenge in identifying the issue. why SAM - Collect Office 365 Usage job and SAM - Import M365 User Subscriptions scheduled jobs are failing? This is happening from past 3 weeks. before that it is working fine.How to and whe...
Hi everyone, We are wondering what unit cost to put in some software entitlements since for some publishers, we receive a quote with only one price that contains every asset of that publisher. We asked the publisher to give us the unit cost for each...