Hi..! I am working on the itam licensing report but it is fetching itam_usage_usage table by out of box but what scheduled jobs are running behind it and can we change that table alm_hardware by any chance ? HAM License Cleanup was initiatedCleanup ...
Hi, We have recently updated our Dev environment to Zurich and I've come to change the Description on one of our existing Catalog Items due to the manufacturer rebranding the software and there is no way to change the text in the Description field. ...
Can anyone please assist me how to install IntegrationHub plugin in Zurich instance. is it free resource or paid?please give me the details step of that.
What could cause the Full Version and Version fields to remain empty even when the Discovered Version is available?
Hi everyone, We’re currently integrating SAP SuccessFactors with ServiceNow Software Asset Management Pro (SAM Pro) in our DEV environment to track software compliance and manage subscriptions. We followed the official documentation: ServiceNow ↔ Suc...
Title: Label change on “Software Discovery Model” table (cmdb_sam_sw_discovery_model) Product: Asset ManagementVersion: Xanadu, Yokohama, or Zurich Description:We have feedback from Enterprise Architecture to relabel “Product” (norm_product) field in...
Hi All, In asset record the configuration item field is empty.But the asset has the respective ci in the computer tableDoes anyone have any idea? regardsvengadesh
What is the purpose of custom PPN, how does it really benefit. If PPN for certain product is not available then we approach the content library team to update the PPN, but we are refrained from using the custom PPN without any reason. does it really ...
Hi All, I am unable to determine which plugin needs to be installed in order to access the samp_va_dbview_details (Virtualization Adapter Database Views) table in the ServiceNow instance. P.S. Thank you, Mahesh.
We are using ServiceNow Discovery and SAM Pro. I have some software that was de-installed from LINUX OS systems about 1 month ago. Since then discovery has run multiple times, reconciliation has run multiple times and this software package continue...
How do the installed SAM publisher packs get updated with new publisher entitlements or license metrics? Is this done only on new SNOW release schedules? This is not kept current and evergreen?
Hi , I have a custom field called u_category with the custom choices, and I want to map that field choices on another instance to the OOTB field called category with its custom choices .. same with sub_category as wellhow to do it ?can anyone please...
I opened the Entitlement Import template and see this. I want to ask where I could find the Update Template. I'm trying to upload multiple User Allocations (to User Allocations table), not entitlement. Thank you!
I am seeing a list of inconsistencies with the SAM Pro content library listing software models as "licensable" but the manufacture's website says it is not licensable. Is this a known issue? am i supposed to be reporting these findings? Should i open...
We are implementing SAM for a customer for only two publisher Microsoft and Adobe , I need to install SAM pro plugin , My query is if I install SAM pro plugin , does all the publisher packs (6) will be activated and installed along the SAM pro plugi...
