Forum Posts
Not able to see "source a request " on non standard software
When we raise a request for sourcing / procurement for standard software / a published software model , when we click on source request it allows us to allocate or do a vendor purchase for that software . But when I tried doing this to a Non standard...
Resolved! Microsoft Dynamics 365 Integration Global Admin Role
Hey Team! I'm currently in the process of integrating Microsoft Dynamics 365 with ServiceNow. There's a requirement that when establishing the connection, a global admin has to physically log in to the microsoft platform in order for the integration ...
Best practice for Microsoft reclamation rule ?
Is there any rules or best practice to create reclamation rules for Microsoft products ? I tried creating a rule with all the Microsoft products but reclamation candidates were not being created , but when I tried adding one product of Microsoft , i...
Resolved! Beyond Compare recognition
Hi there, I was wondering how you guys deal with products like the Beyond Compare product? As far as I understand the software for both the Standard and Professional version is identical but the functionality is unlocked by the licence key issued. I...
"SAP License Metric" mandatory?
SAM Pro - I am creating software models. At the start, on Software Asset Workspace, I just enter Publisher and Product and click save. Why am I prompted to fill in License Metrics mandatorily when creating models for some products? This does not happ...
Normalization issue with discovery models generated by the 'Migrate Software Installs' script
I recently ran this migration script for a new SAM Pro deployment and noticed that most of the discovery models it was creating were not getting normalized. The reason is because the 'discovered product' field in the discovery model record is mapped ...
Content Services/Where do Software Categories and Classifications come from?
Is there a reference or location we can use, to see where the categories and classifications come from, for SAM/etc?Example, in Software Asset Workspace, the overlapping usage is based on Application Category. Can we do anything to edit/change/custo...
Resolved! Linking expired and renewed contracts
Can I link an expired contract to a new one? What is ServiceNow's best practice with contract renewals - is it best to delete OR overwrite the expired ones? Thanks,Angeli
How to make the Reassess feature available in the Advanced Risk View under All tab?
Dear experts, I am facing a problem where the reassess button features only seems to appear under Risk Workspace, I want to know how do I make it also available to users without the risk workspace under the Advanced Risk View in the navigation tab t...
How to add "users to azure groups" in flow designer
Hi, I am new to integration and need assistance with adding a user to Azure groups through service catalogs using Flow Designer. The user is specified as the “requested for” person in the variable. To achieve this, we need to retrieve the “User ID” ...
SAM Configure Quarter definition for Renewal Calendar
Hi team,I have the requirement to configure the custom quarter as per the belowOctober - December = Q1January - March = Q2April - June = Q3July - September = Q4and how to add in Renewal Calendar Under the Software Asset workspaceplease provide me wit...
Custom Fields
Is there any document that shows how many custom fields you can add?
Creating a complex report
I want to create a report with the columns below. Columns are separated by || Application Name || Application Criticality || Application Core || Capabilities || Owner Name || Unit Name || Software Name || Product Name || Cloud/On-Prem First 2 columns...
Red Hat Linux reconciliation results in Google Cloud
From the Red Hat Licensing Guide, Counting method for public cloud Virtual instances:Number of virtual instances 20, Divide the number of virtual instances by 2 for the number of subscriptions forRed Hat Enterprise Linux Server.We have RHEL BYOL bein...
