How is the True Up Cost calculated in Software Asset Management?

[Ryan Kendall]

This may be an incredibly simple one, and I'm kind of hoping it is...

I cant get the True Up Cost field to populate with anything other than $0.00

Any advice? I've entered a cost in the software model and the software entitlement. The reconciliation is telling me its out of compliance and identifies there are two unlicensed installs.

I've trawled through business rules and client scripts and cant find anything that acts on that field...

Please help!

[mikewhalley]

Ryan,

On the Software Model record, navigate to the Discovery Mapping tab. Is there a Discovery Map assigned ?

Mike.

[Ryan Kendall]

Hi Mike,

There is no Discovery Map. One does not exist for this product.

Ryan

[mikewhalley]

Ryan,

Add the required Version/ Edition Condition information in the Discovery Mapping tab and this should resolve the issue.

Mike.

[Ryan Kendall]

Hi Mike,

I've done this. I also tried creating a different software model that I knew had a Discovery map and reconciling that, still no true up cost.

I've tried entitlements by user and by device. No true up cost.

I cant get the over-licensed amount to calculate either.

Ryan

[mikewhalley]

Ryan,

In the Software Entitlement record, select the 'Financial' tab. Has a cost been assigned?

Mike.