Asset and software Reclamation for the off boarded employees
Hi Team, Can anyone suggest the process for Asset and software reclamation of the off boarded employee in Zurich version. Best Regards,Suhasini
Forum Posts
How to reclaim unmetered software in SAM Pro
Hi , We are looking to find best possible solution for reclaiming unmetered software which includes SaaS, On Prem and users tied to global groups. How can we build a catalog to cater all types of software and make sure allocations are revoked. Thank...
Service Now Licenses in SAM Pro
Hi, I was wondering if in SAM Pro we can monitor Service Now Licenses? I want ServiceNow licences to be managed (including being reclaimed) in the same way that Microsoft & Adobe are managed currentlySo that... if Users are not using the licences tha...
Hi Team . I need to enable language translation for virtual agent chat. please help on it.
Hi Team . I need to enable language translation for virtual agent chat. please help on it.
Manually upload software installation
Hi everyone, I working on manually upload software installation to SAMIs there any properly step by step to upload these cause there are custom software in it? Thank you.
Hi Team, In service operation Workspace under interaction record we have UI actions which is Create
Hi Team, In service operation Workspace under interaction record we have UI actions which is Create Request , Create Incident, whenever click Create Request it will show interaction record agent name need to Auto populate in the catalog form Req...
SAM Pro: Adobe Creative Cloud for components
Hello, We have entitlements for Adobe Creative Cloud. What I am not sure about is how to get the suite components to get covered by the entitlement. We are getting subscription entries for CCSV which are apearing but there are entries for example tha...
Resolved! Hi Team, Under Interaction record in (service operation workspace) we have response Template choice
Hi Team, Under Interaction record in (service operation workspace) we have response Template choice list under choice list response templates are not visible. I need to visible response template List. Please help on it
Not able to activate Plugins
Hi Team, Greetings All! I could not able to activate any available plugins with my developer demo instance access. it was sending email. Please refer the below email. Please assist me. "You recently requested the "Software Asset Management Profes...
Uploading Bulk Software Subscription Records
Hi all, Has anyone here successfully bulk-uploaded software subscription records to the samp_sw_subscription table and had those subscriptions reconcile? I’ve been testing uploads for publishers that don’t currently have an integration. In the upload...
How to upload IBM Consumption /Usage /Installation
Hi, We have enable the plugins for IBM Compliance. However, we were not able to have the integration to ILMT and/or Anglepoint. Now my question is, how can we upload the extracted consumption from ILMT to ServiceNow to reconcile with entitlements? An...
Automate User allocations in Software entitlements using groups
Hi Team, Iam trying to assign users from groups to few entitlements. I have written a script to do it but this is allowing only one entitlement, i want to allocate users from same group to ent1 and ent2 which have same display name. Its not working...
Salesforce Spoke scheduled jobs failing, OAuth token fine
Dear Community - Is there someone that is successfully using the Salesforce Spoke and getting the SaaS Subscriptions and Consumption data downloaded.Mine broke a while back without me seeing that it failed, went thru at least one SN upgrade and possi...
Resolved! Same Display name, same discovery model, same DMAP but some missing Software Model
Hi all, I have been pulling my hair out over this all day. I am looking at installation data I have a list of installations where they have the same display name, same discovery model, same DMAP yet some of the installations do not have a software m...
ServiceNow Discovery keeps creating duplicate normalized hardware models
A normalized hardware model (Dell Inc. Precision 5000 Series 5540) is defined and a list of CIs created with this model. Discovery = ServiceNow finds an existing CI defined to this model and creates another normalized hardware model with the same nam...
