Hello SAM Family, I'm unable to view data under Office 365 Usage Reports (samp_sw_o365_usage_report). We have recently integrated with Microsoft 365 (Direct integration). I'm able to view subscription data (samp_sw_subscription.list) Snip1 but in Off...
Hi Team, Currently many countries onboarded in Private Cloud. So currently I can track the Oracle DB usage of some countries in Sam Pro License Position Report. But missing for few contries. However, these results are available in the Oracle Glass...
I am trying to better understand the difference between the "in Stock" and "In Use State field options when it is related to the SAM Pro Entitlements. Ive reviewed https://docs.servicenow.com/bundle/washingtondc-it-asset-management/page/product/softw...
Hello All,In my production instance, I have seen duplicates software models are created. There is no DMap attached to them.I understand when there is no match found in install table , servicenow create a new record with specific publisher, product, v...
Hello all! I was told that this is a great community, and there are several helpful members. So here goes. Has anyone successfully completed a direct integration for Smartsheet in the SAM workspace? The person (or company) that assisted with our in...
We want to manage capacity plans in SAM Pro to:Improve financial forecasting accuracyTie software spend to real business activity and strategic growth (more customers, more regions, etc)Strengthen vendor negotiations with data-driven forecasts (prote...
Hello team! We are in the process of implementing software asset management for our customer. We have procured SAM pro license. However, I come to know that to discover the foundational data, we do require discovery in place to get the real time data...
Hi Community,We have a new customer who would like to restart fresh with the SAM Pro Module. Is there any way to completely remove all data from the SAM tables?I realize this might sound like a simple request, but it could be a really valuable use ca...
Hi all! We’re currently managing Middleware records in our CMDB either manually or via SGC-imports.However, we’re trying to better understand where exactly Middleware-related data is stored in ServiceNow. Some posts suggest they go under Application ...
Hi!I'm looking for the best practices to manage efficiently "License Key" in SAM Pro between the Entitlement field "license_key" (alm_license table) and the field "license_key" in the dedicated table "samp_sw_license_key".Any available advise for thi...
Hi, Did anyone did custom saas integration in servcienow? We are trying to do for one of the SaaS publisher with Basic Auth with API keys. In documentation it says to choose Basic AUth with API in Configuration template but i dont see this option in...
Hi All,We are planning to activate Software Asset Management Foundation (SAMF) in our instance.Currently, we have Tanium Asset integrated, which populates software data into:cmdb_ci_spkg (software package)cmdb_software_instance (software installs on ...
Like the head, I would like know the difference between Community VS Forum VS customer portal.Text doesn't have any explanation about it and I feel confused. Could somebody help me about this question?Thank you.
I am migrating licenses from a legacy ITANM system to ServiceNow SAM Pro. I have mentioned the definition of each status in legacy ITAM system and I am thinking of the most relevant and corresponding ServiceNow SAM Pro status.I am also thinking of th...
Hi, I'm wondering if the Software Asset Management Fundamentals (On Demand) course is currently free, and if all On-Demand courses on Now Learning are free now?
