Hi, I am trying to understand how Adobe Creative Cloud software usage data can be obtained in ServiceNow SAM Pro.I have seen documentation and community discussions suggesting that Adobe SaaS integrations provide subscription and entitlement informat...
Hello Team,I have come across an interesting reconciliation scenario and would appreciate your insights.We have a software model with the license metric Concurrent License - Network. At the software model level, the reconciliation results appear corr...
My question is that in looking at my SW Install table, I have 50 install records of a particular software each related to a unique CI record for 'Installed On', yet 7 are Active Install = TRUE and 43 are Active Install = FALSE. How can it be that I h...
My previouse Zurich PDI was reclaimed back. Hence i requested the latest Australia PDI, when i try to activate plugin for Software Asset Management Professional, it keep getting failed.I have even released and re-requested a new PDI instance but fall...
Hello,OAuth 2.0 credentials and application registry is created and connection is validated using Postaman and flow designer. But still my integration profile is showing this error.
We are in the process of setting up the SGC for the Workspace One UEM integration and populating the mobile devices on handheld computing table. There is a field named# Status on the staging table, which is not returning any values. But from Workspa...
Hello Community,After spending quite a bit of time searching the forum for answers, I’m reaching out for help.I installed a Yokohama PDI, activated SAM Pro with demo data, and then upgraded the instance to Zurich. After the upgrade, I attempted to in...
We are currently onboarding Workday into ServiceNow SAM Pro and reviewing the Workday OOB integration capabilities.Our Workday contract uses FSE (Full Service Equivalent) as the primary licensing metric.1. OOB SupportDoes ServiceNow SAM Pro support W...
We have automated PA indicators with Collect records enabled. The scores and stored pa_snapshots reconcile correctly, and Classic Analytics Hub displays the complete supporting population. However, Next Experience UI > show records omits exactly 90...
Hello Expert, we have created the integration Profil for M365 and are getting all the accounts and subscription. in the accounts we have a lot of test and trainings user which arent considered because of not mapping to normal users. those entries are...
Hello Folks,I am currently updating an entitlement record in ServiceNow for the following part number:Part Number: 7JQ-00343Product: SQL Server Enterprise Core ALng SA 2LHighlighted in Yellow color is auto populated field result based on Part Number....
Hello Everyone I am onboarding Microsoft entitlements into ServiceNow SAM Pro and need guidance on how entitlement records should be created for a Microsoft Enterprise Agreement (EA) and Server & Cloud Enrolment (SCE).Scenario:Microsoft contract term...
Hi Experts,i integration the M365 profil and we are pulling the accounts and subscription. However, the subscription are coming without "microsoft" in the publisher field.Thus the reconciliation isnt done properly: a softwaremodell is automatically c...
Hi allI am trying to copy allocations to a new entitlement. There are 233 total allocations that need to be copied.If I select multiple allocations individually, meaning I check each of the boxes, and select submit, it works.If I select all on the pa...
We calculate three SAM KRI scores by grouping eligible Software Discovery Models into unique Product and Edition combinations and matching them against version-independent Software Models.The calculation requires cross-table matching and duplicate ha...
