Hello all,Yesterday, I spent more time than I probably should have trying to configure a single variable set for an address layout. My goal was:Two full-width lines (100%) for Address Line 1 (mandatory) and Address Line 2 (optional)Followed by four h...
ServiceNow Software Asset Management Professional (SAM Pro) relies on Discovery Maps (DMAPs) to link discovered software installations to normalized software models. These mappings are essential for accurate license reconciliation, compliance trackin...
This is actually a follow up question on https://www.servicenow.com/community/sam-forum/adobe-and-microsoft-365-integrations-completed-but-no/m-p/3419379#M19591I have added it as a comment but decided to make a different post since I thought it warra...
Hi all, We’ve recently completed integrations for Adobe and Microsoft 365 in ServiceNow SAM Pro (Yokohama). Here’s what’s been done so far: 1. Entitlements for Adobe and Microsoft have been successfully uploaded into SAM Pro.2. We have active Direct ...
Hi Community, I am trying to integrate ServiceNow SAM and M365 dynamics. After getting the EntraID application registered and receiving the permissions added I updated the Dynamics environment details. While configuring I am able to validate OAuth to...
Does anyone know how the potential savings are calculated? We’re seeing $0 for many of the records in our instance.
Hi Team,We are currently working on an integration where Nexthink sends approximately 5.6 million records to ServiceNow daily. This data first lands in a staging table, and then gets transformed into the Software Installation (cmdb_sam_sw_install) ta...
This week, I encountered an interesting challenge while importing 1,000+ entitlement line items into ServiceNow SAM Pro using the Create New Entitlement Import page.Everything looked good, until I noticed something strange:- 890 records imported succ...
Was looking for some info and couldn't find a crystal clear answer on it. We are using the free base SAM plugin package and we're using ACC as our main endpoint discovery right now. We are populating software installations on our Linux and Windows se...
Here’s what I’ve done so far:Step 1: Installed the SAM and SAM Pro plugins.Step 2: Set up and opted in for the Content Service.Step 3: Completed software installation through the Discovery process.Step 4: Verified that the software installation recor...
Hi, I need to modify the description of the pc_software_cat_item because is read only, and trying to do it from the software model product catalog description field but is not working and not updating anything in the pc_software_cat_item.Thank you an...
How are folks using HAM (bare bones) to forecast laptop demand over the next quarter?
https://[my_instance].service-now.com/sp?id=services_status uses an MVC structure that gets output to the browser. Is there a way to call an API so that the Status History widget will display in an email?
Hi Community,We want to implement Microsoft Office Desktop license tracking. The client wants to bill the various departments internally.They don't have a SAM module, only IT Asset Management provided with ITSM license.So, the idea is to create Softw...
