Hi all, In the installation table, we only see Normalized Product & Normalized Publisher for Licensable products. For Non-licensable & Child products these columns remain blank while the Discovery Models have been normalized.Is that 'as designed'? It...
I am from a Service Organization where i have approximately 500 odd software(s). I am planning to perform a full SAM pro implementation and also curating of these 500 publishers. What is the approximate time for the entire rollout including the recon...
Hi, We are publishing software models to catalog to make it available for end user to request, BUT its getting hard to open each model and publish it. Is there any way we can publish 50+ models at once? Thanks!
Hi, I am facing an issue where the last_used date for Microsoft Visio and Microsoft Project installations is empty as the agent cannot read the .exe file for them and they are not showing in the software usage table. How do we resolve this?Kindly su...
In our requirement there is no SCCM integration other way to get software usage data, so we have created a flow which creates manual removal candidates, and after revoking the license manually, how to update the inventory and where to update it, plea...
HiI have a requirement where in we can submit catalog item for bulk request of software for multiple users.issue here is , each user have multiple devices, so once RITM is generated for each user, we need a provision to get device name from the each ...
Hi Here I am working with platform analytics dashboard but when I try to add column on the above widget using the edit option its not reflecting back to the test instance when i transfer it ?? does any one know why ??or is there is some other way to...
Hi All, We have few Oracle Java entitlements with license metric Named User Plus. Reconciliation results shows license usage as 0. What is missing in my case? We have discovery running in our instances. What all configurations I need to do to m...
Curious how others have done it.I have an invoice for Alfabet software. 30+ separate line items, each with their own part number, cost, environment (Prod & Dev), and quantity defined. All of these are installed on 1 server and enabled via 1 keycode (...
Hello community , We have a requirement to revoke the software using Client Software Distribution(CSD2.0). Can anybody help me to configure this ?
HI,I create a record in samp_sw_subscription table, and it is not showing in the software model related list as Licensable software model field is showing as empty. Wanted to check how that field value gets populated after the record is inserted in s...
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Hello community,I was assigned a task of integrating zoho crm and atlassian platform with servicenow's software asset management and manage the licenses of that platform. So can anyone guide me how to achieve this. I already have SAM pro plugin as we...
Hi all , In sam pro i was created direct integration profile with microsoft m365. there were 3 scheduled jobs activated after enabling this integration. but 1 scheduled job was failing. The scheduled job name was " SAM- import M365 user subscription...
Hello, We've upgraded our ServiceNow instance to Yokohama release and prior to that, we already have these plugins installed (from Washington release): - SAM Pro installation [com.sn_samp_master] - this plugin is for release prior to Yokohama- SAM Wo...
