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Forum Posts

SAM Pro User Allocation

We have a catalog form for Smartsheet Model to request for License and needs to put a validation that if user already have license, then don't allow to submit the request. How can this be achieved? Which table is needed to query? Would it be User all...

CA5 by Tera Contributor
  • 710 Views
  • 2 replies
  • 0 helpfuls

Resolved! Recommendations on which modules or plugins we should purchase

Hi Community,I would like to implement ServiceNow in my company to manage:IncidentsService requestsSoftware assets (licenses)Context:Organization size: 700 end users (requesters)Agents: 2 fulfillers (IT/HR agents)Goal: Find a cost-effective solution ...

Entitlement Consumption Rules

Has anyone created consumption rules in addition to the OOTB rules? I've got a requirement where I need to build a consumption rule for specific cities and I was wondering if creating additional consumption rules was straight forward.

Community Alums by Community Alums  
  • 1042 Views
  • 5 replies
  • 0 helpfuls

SAM Background Policy (with osqueryd), what is it doing?

Hello, can someone tell me what the SAM Background Policy (with osqueryd) is really doing? as far as i understand it only writes the marker.json file, so why is it scheduled every 5 minutes? Would it be enough to schedule it once a day if the snapsho...

Tone1 by Tera Contributor
  • 309 Views
  • 2 replies
  • 1 helpfuls

widget failing and cross scope issues

Hi I'm cloned the OOTB jny_journey widget in journey design scope after implementing that widget I'm facing some errors.Execute operation on script include 'hr_TicketPageConfigUtil' from scope 'Journey designer' was denied. The application 'Journey d...

InTune SAM Issues

Hi All We are implementing SAM in our ServiceNow Instance and our 3rd Party support very early on called out that there was a dependency on SCCM to support some functionality. We are retiring SCCM and have InTune and we were already aware in our team...

ian_starr by Tera Contributor
  • 1273 Views
  • 5 replies
  • 0 helpfuls

SAM Pro "Related Entitlements"

Can anyone tell me how to "unassign" a record from "Related Entitlements". I do NOT wish to delete the related entitlements. It needs to be reassigned it to a different record.  Thanks,Cathy

pittic by Tera Contributor
  • 227 Views
  • 1 replies
  • 0 helpfuls

SSO login issue with salesforce integration

Hi all  As part of SAM pro implimentation i have to integrate Salesforce, but when i try to integrate with SAAS integrattion , but the client has SSO login configuration due to which i am not able to log in tot he salesforce to allow the data to flow...

CrowdStrike Integration failing after Yokohama upgrade

Hi All,We have upgraded to Yokohama and have followed the instructions in the Yokohama release documentation relating to CrowdStrike (including deleting the previous entitlement and recreating using CrowdStrike license metric group and Sensor Subscri...

Karen54 by Mega Guru
  • 498 Views
  • 1 replies
  • 0 helpfuls
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