How is the True Up Cost calculated in Software Asset Management?

[Ryan Kendall]

This may be an incredibly simple one, and I'm kind of hoping it is...

I cant get the True Up Cost field to populate with anything other than $0.00

Any advice? I've entered a cost in the software model and the software entitlement. The reconciliation is telling me its out of compliance and identifies there are two unlicensed installs.

I've trawled through business rules and client scripts and cant find anything that acts on that field...

Please help!

[Ryan Kendall]

Yes, a cost had been assigned.

I figured it out. This instance had not had the locale property set so the currency reference fields were not populating (fx_currency_instance). The reference fields seem to be what those fields calculate off. Set the locale, recreated an entitlement, ran a reconciliation and now we're in business. A good lesson on going right back to absolute basics when it comes to troubleshooting 🙂

[Jack Jone]

True-Ups give you a chance to ensure you’re managing and tracking your licenses efficiently. When you know what software you have and what you’re actually using, you can plan better, have better visibility into your business, improve business decision making, and ultimately gain more value from your software investments.   Do you buy that numerous capital thing that you censure truly changes month to month? Since on the off chance that it doesn't then you have your yearly devaluation tables and you could simply book them out. Any progressions could be an extra reserving.

[Daniel Slocum]

Hi Ryan,

All monetary values on the SAM Professional dashboards are populated using the Cost information on the related Software Entitlement record.  Essentially, it is an average of historical cost used as a projection of future cost or in the case of Removal Candidates, cost avoidance.

If you don't have anything but zero's on your dashboards, you either haven't entered costs into your Software Entitlement records or data as a whole isn't being collected for the dashboards to utilize.  If it is the latter, you need to be sure the "SAM Data Collection" scheduled job for Performance Analytics has a "Run As" user specified with either ServiceNow admin role or the pa_admin role. 

[Ron Lucas]

Hi Daniel.

For a software installation where an entitlement doesn't exist yet, I'm trying to show the true up cost.

So I created an entitlement for the Software Model with its unit cost ($49) and 0 purchased rights.  Then I ran reconciliation, but the true up cost for this software is still $0 instead of $49.

Should this work?

If so, what step(s) besides running reconciliation did I miss?

Thanks,

Ron

[Daniel Slocum]

Hi Ron,

I don't believe this will work because the number of rights is zero.  As we know from childhood math, zero times anything = zero.  As I noted above, True Up Cost is calculated from the average of all entitlement records.  However, since you have zero rights, I expect this record to be ignored. 

Starting with the Orlando release, presently available to Early Access customers, and soon to all customers, you can instead leverage the cost on the SW Model.  Documentation on this new feature is located here.  If a cost value isn't provided on the SW Model, the average cost from SW Entitlements will still be utilized.