How suite license works in sam pro

[MercBuilding]

Hi All,

    I want to understand how suite components licenses will be consumed in ServiceNow. I have Adobe Creative Cloud All apps and there are plenty of products as child components in this but only few were installed on end users machines and mainly Acrobat was installed in many machines and there are no other suite components installed. I made four software models to be 'Mandatory' and kept the inference percentage as 75%, but when i run reconciliation machines with only Acrobat are consuming parent licenses instead of component, can anyone explain how to configure this inference percentage?

Thanks!!

[MercBuilding]

Hi  @Engelica Adalia ,

   Thank you so much for your reply, what about the machines that have only Adobe Acrobat ?

[Engelica Adalia]

Hi @MercBuilding, it should count against your Adobe Acrobat Standard or Professional entitlements. It is tricky since the install only shows Adobe Acrobat - user may also have this installed but only uses a Reader (non-licensable/no subscription required). So you have to manually review each discovery model, revert normalization and manually normalize (direct to the software model and entitlement it should count against). That's why Adobe integration is helpful as it pulls the user allocations data from the Adobe portal. This way, ServiceNow can reconcile the installs (and users) to the correct entitlements (may it be Creative Cloud All Apps, Adobe Photoshop, Adobe Premiere Pro, Adobe Acrobat Standard, Adobe Acrobat Pro, etc.). 

[dreinhardt]

@Engelica Adalia great contribution, thanks!

As mentioned by Engelica, by default most of the inventory tools as SCCM, Tanium, ... are not able to capture the correct edition for Adobe products. Adobe provides a single installer for Adobe Reader/Std/Pro and handles the licensing with the help of SWID Tag files (Appendix A: Identifying Installs — Deployment Planning and Configuration (adobe.com))

ServiceNow created a KB article how to enable SCCM to gather the edition data, hope this helps.

Custom solution to gather editions in SCCM - Support and Troubleshooting (servicenow.com)

Best, Dennis