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Model management

I want/need to enable well-defined model management, which needs to include our organization's Architectural Review Board (ARB) and integrate Security approval within the model creation process. Models should represent both standard and nonstandard s...

hema sundar by Tera Contributor
  • 368 Views
  • 4 replies
  • 0 helpfuls

Lenovo warranty info in ServiceNow

Hi, Does anyone already implemented a way of working to obtain from Lenovo the Asset warranty end dates and make these dates available on the Lenovo Assets in ServiceNow? I am thinking of a scheduled batch process to collect and update this info on a...

Ed Laar by Mega Guru
  • 1092 Views
  • 3 replies
  • 1 helpfuls

User allocation in Software Asset Management

We are currently testing the Software Asset Management .I created a software entitlement and now want to allocate a user to the entitlement.I am in the user allocation tab. How do I manually create such an allocation? There is no new button or someth...

SAM User allocation.png
wkrispler by Tera Contributor
  • 1039 Views
  • 3 replies
  • 1 helpfuls

Resolved! SAM Software (SKU) Library Upload

I am SAM Professional, my client's ServiceNow instance is on-prem and UTAH release and I want to upload Software Library in that instance. Can I upload Software Library (Vancouver) file to my UTAH instance or I should upload the UTAH file only? What ...

Best practice for normalization

Hello, If you have a product that has XYZ 1.12.123, do you usually normalize as 1.1 or 1.12 (I guess it depends on if its a major or minor release)?What are the guidelines on normalizing the versions which can be tricky ?

kelly25 by Tera Contributor
  • 918 Views
  • 2 replies
  • 1 helpfuls

Resolved! Migrate software models created from SSO Integration Profile

Hi all, I'm working with SAM Pro and SaaS License Management.  I've set up a PoC in our Dev instance and this includes setting up a SSO integration profile to pull apps from Azure AD. Once the apps are loaded, several software models get created auto...

Resolved! RHEL reconciliation for BYOL in Google Cloud GCP

Can anyone confirm whether SAMPro (Vancouver) is able to reconcile BYOL installs of Red Hat Enterprise Linux  in GCP please? I have seen documentation on how to discover RHEL in GCP and have added the value BYOL to the Configuration  item, but have n...

Karen54 by Mega Guru
  • 539 Views
  • 2 replies
  • 1 helpfuls

Resolved! Tracking Okta Licenses

I am aware of the SSO capabilities with using the Okta Spoke but is it possible to track Okta licenses within SAM PRO? Thanks in advance!

kievgraham by Tera Contributor
  • 1064 Views
  • 8 replies
  • 0 helpfuls
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