Resolved! N/A
Forum Posts
What is the use of publishing software catalog under every software model?
I am seeing the above option under every software model so that they can request for software model but why we need it for every software model when can do same with single catalog item?Is it only because if each software model have different process...
Resolved! What are advantages of implementing SAM?
Without SAM cant we leverage Software model and Software license tables for maintaining software request approvals and approval list and restrict software process.?Anyone can give their justifications to opt for SAM instead of them?
Purchase Rights quantity query
While I am going through the SNOW - SAM Fundamentals, I came across a point in "Import Error" section. It is mentioned as Purchase Rights should always be greater than 0 in the template which is used to create Entitlements. In my real time experience...
Resolved! CSD 2.0 Software Entitlements
I have SAMPro and plan on Using CSD 2.0. If I have set the property to use the SAM tables in the CSD. What exactly does this property do? For example instructions here say to create licenses for distributed software using CDS 2.0: https://docs.ser...
"Display Name" of SW record is different than "Discovered Product" of Discovery model
I manage normalization of SW data. In my training it was explained to me that cmdb_sam_discovery_model is aggregated data of cmdb_sam_sw_install table. It came to my attention that there are instances where “Display name”( which is afaik name of soft...
Resolved! Software entitlements for non user licenses
Hello everyone, I am working on a project to migrate software for Software License Management to ServiceNow Software Asset Management.The client has a behavior where they can observe at the software product level, the expense lines related to their l...
Resolved! How to define SLO?
Hi, Is it possible to define SLO(Service-level objective) in Servicenow? If yes, can someone explain how to? If no, is there any alternate way to define? Thanks
Performance Analytics Widget in SAM Pro Software Asset Analytics showing - No Data Available
Hi all,As the title suggest we are experiencing issues with some of the widgets within one of our customers SAM Pro Software Asset Analytics area. These widgets display the no data available issue and we cant quite figure out why.Doing some of my own...
Resolved! Over-licensed amount inconsistency
Hello, we have a simple example for license reconciliation. A software model has an entitlement assigned with 2500 active rights each with a cost of 40,00 Euro. License metric is Named User. We have three User allocations. Reconciliation results tabl...
Installation Count
Working on the Software Asset Management Workspace, we are showing the Software Model > Install Count, but can not find any reference to how the field is populated. How does the system populate the field with the install count number? Looking at the ...
I am not seeing Restricted Software flag on software model form??
I am seeing info that we need to enable restricted software attribute on software model but no clue that how to do it? any info so that i bring flog on to software model form.
Resolved! How to manually tie Entitlements to contract?
How can I manually tie together entitlements and contract?
Software installation to reconcile to correct software model
Software installations for one specific version is reconciling to two different software models. I would like it reconcile to the correct model, highlighted. Unsure were to start and how to troubleshoot my way through to correct it.The image is from ...
How to add Softwares in Client Software distribution
Hi folks, I am looking for any documentation on the process of adding new software to the CSD Catalog in ServiceNow.There is no new button available to create a Catalog item in CSD module (See attached).Thanks in advance!
