How to delete entitlement in SAMpro

[Parul Chaudhary]

Hello Experts,

I need to delete entitlements in SAMPro module and I have been given sam-admin role by my customer. When I select records to be deleted in table view I see the delete option greyed out. See attached. What can we /sys admin do to enable this feature for me.

Thank you,

Parul

[Parul Chaudhary]

No I do not have Security admin role. I only have sam-admin role and still I am not able to delete records. I need to supply instructions to my customer in order to enable this feature for me.

-Parul

[Aman Kumar S]

Check if OOB delete ACL has been changed, OOB "sam_admin" and "sam" roles have access to delete software entitlements and it should show up for you.

[Parul Chaudhary]

Thank you Aman. Could you please provide further instructions on how we can check that? need to supply them to my customer.

-Parul

[Nate_Dickson]

Closing the loop on this for anyone else experiencing similar issues. We discovered that the global "Delete" ui actions had roles added to the "requires role" tabs which prevented anyone but admins from being able to delete records through the UI action process.