SAM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

How does web based usage is calculated on SAM?

Suppose I have a license for a desktop software and I instead of using it in the desktop I have used the application on the web  or I dont have the desktop license and I used the application on the web does this data gets stored in In any of the SAM ...

ServiceNow SAM - File .exe discovery & software installation table

Hello, As an example, If there was a 'java.exe' file packaged with Oracle on a server and it hasn't been installed - Would ServiceNow still classify this as a Software Installation? I am not seeing that happen but just looking for advice on expected ...

DarOB by Tera Contributor
  • 506 Views
  • 1 replies
  • 1 helpfuls

Citrix License Server Discovery

Citrix License Server Discovery Fails , Citrix license server pattern failed in Identification section, and unable to find the exactable process lmgrd.exe or lmadmin.exe. Did anyone discover the Citrix License server for SAM PRO 

Vijaysighav by Tera Contributor
  • 398 Views
  • 1 replies
  • 0 helpfuls

Xanadu SamPro changes for EOL

Can anyone summarize the main differences/advangates for EOL tracking/reporting/management in the Xanadu release in SamPro? Thanks!!

SherryN by Kilo Contributor
  • 1033 Views
  • 2 replies
  • 2 helpfuls

Mapping bulk entitlement import fields to entitlement details

Hi all, bit of a noob to Sam Pro.  I am looking at running a bulk import of entitlement but struggling to understand why the template does not match all the fields displayed in the entitlement details i.e. when double clicking on an entitlement entry...

andynewey by Tera Expert
  • 501 Views
  • 1 replies
  • 0 helpfuls

Resolved! How do I get the Hardware Asset Management workspace?

Is the new Hardware Asset Manager Workspace only available in HAM Pro? If it's available as part of the main release, how do we enable it? It's not showing up automatically like some of the other workspaces.   

NancyS1 by Tera Expert
  • 3276 Views
  • 6 replies
  • 2 helpfuls

Where can i see the list of vendors supported by SAM

Hi Team , We are currently implementing Software Asset Management (SAM) for a customer and would like to know where we can find the list of vendors and software supported by ServiceNow for SAM. Thanks in Advance,Subin

subin p s by Tera Contributor
  • 856 Views
  • 7 replies
  • 0 helpfuls

Software installation discovery

Hi experts, I have a doubt regarding software installation table. There is two fields 'unlicensed install' and 'Active Install' , what is difference between it . If I install a software in my device after discovery process what will be the state of t...

Sharath807 by Tera Contributor
  • 513 Views
  • 3 replies
  • 1 helpfuls
Labels