We are testing out SAM Pro on our Dev instance, have installed the Service Graph Connector for Microsoft SCCM as well as the Microsoft Publisher Pack. We also have Horizontal Discovery running, though we are set to rely on SCCM for software informati...
can we use "Server Authentication" instead of "User Authentication" for BOX SaaS Direct integration? User Authentication is suggested by servicenow . but it consumes licenses so we want to use "Server Authentication" which also provide client Id and...
Hi All, I have a server team member who would like to use asset management to track virtual machines just like we track all other model categories such as ESX, Linux, and Windows severs. This is something new that was not intended to be handled at fi...
Hello Experts, We have recently enabled HAM plugin on our Dev instance. We have got access to Hardware Models and its Lifecycle Phases like End of Life, End of Support, etc. I am trying to build a report where, I need a single view of all my Server...
Hello, Kindly share your input. we are populating server CI using servicenow discovery in the samp_sam_sw_install table. We are getting "Publisher, Product, Version and Installed On" information. But we are unable to bring "Assigned TO" information,...
Hello everyone! I am trying to make the software installation before validating the license workbench for SAM pro. May I know what are the key fields which we have to make sure we have the right data in the software installation table? Is there any...
Below is a list of the content service tables available in Software Asset Management. These tables are located in your ServiceNow instance and are updated by the Content Service team. Looking at data in these tables is often helpful when investigatin...
I am creating a new software model for a software product called “SAP BusinessObjects”. I have been provided with a version number, lets call it 10.435.03.001. When creating the software model, if I choose “SAP BusinessObjects” in the Discovery Map, ...
Hello everyone,Just curious if anyone has a Software Asset Management flow chart or schematic? Looking for a simple process flow diagram showing how SN functions for upper management to understand. Thank You.
Can someone clarify the difference between the Manufacturer and Vendor fields in the Companies (core_company) table? Thank you
Dear experts, How do I make the Reassess button modify the existing assessment rather than create a new one? I checked the scripting UI Action logic for Reassess button where it will generate a new risk assessment rather than modifying the current p...
Hi all, Does anyone worked on any implementation for Publisher packs in SAM
When we raise a request for sourcing / procurement for standard software / a published software model , when we click on source request it allows us to allocate or do a vendor purchase for that software . But when I tried doing this to a Non standard...
