Hi Team,We have low usage details for one IBM Product in cmdb_sam_sw_usage table and based on that we have created Reclamation Rule.But based on reclamation rule conditions, removal candidates record is not created. May I know the reason please?Below...
Hi guys, does anyone can explain me what are the main differences between Software Asset Management and Software Asset Management Professional? We have SAM Pro and my organization want to know several informations about softwares and licenses status....
Hi Everyone, Need your help to get usages information for software product (Saas Integration). there is no OOB Integration.Can you please suggest how to get usages information so that limits the amount of work. Thanks in Advance.
Would like to understand the logic on how the story end date is set up. When a story is created, the start date by default is the date when the story is created, while i also see that the end data is the same as the start data. Is this OOTB functio...
Hi Everyone, I want to revert the Approval table (sysapproval_approver ) list view to its out-of-the-box (OOB) state,so that we maintain consistency Also captured those customer update in update set .
Hi Experts, Would like to check with you all on how you have handled below scenario during you SAM Implementation: 1. During software subscription import, is it worth importing Inactive user accounts from 3rd party application into Software Subsc...
Hi Experts,We are planning to Implement SCCM Integration with ServiceNow , so anyone has Implemented SCCM Integration with ServiceNow for Software Asset Management? If YES, can you please share the documentation so that it would be very great helpful...
I use to be able to install the SAM Playbook com.sn_sam_playbook to a developer instance from the plugin page but now it's gone. Does anyone know how to get this back?
Hi all, We are just starting our SAM journey and are relying primarily on ACC-V as the discovery source for the installed software on our servers and end-points. One of my first observations from the SAM Workspace was that the publisher "ServiceNow"...
Hello Team,Good Day.Can we align Software Model to Discovery Model without DMAP.If yes how can we get the consumption out of this.Thank You.Regards,Prasad Deshpande
I have created an inbound action with an email-based condition in the script. However, since I’m using a different email in production, I’m wondering—what’s the best practice here? Should I update the script with the production email after testing in...
How can I find the list of locations that are not referenced in Asset Location, User Location, or CMDB CI Location from report ?
We are trying to contain all documentation of our SAM journey using the success portal but I am having one major issue with the data. In the Performance Overview section, there is canned Time Period Filter which is decent. The issue that we are havin...
Hi everyone,I'm exploring the possibility of automating Software Asset Management (SAM) functionalities using Automated Test Framework (ATF) in ServiceNow. I have a few questions:Is it feasible to automate SAM processes using ATF?If yes, what types o...
Hi Team,We are planning to Implement Software Asset Management in our project so can anyone share useful documentation related to SAM Implementation?It would be great help if you provide any useful documentation.
