We have successfully integrated ServiceNow with Okta for SaaS license management. The connection is established, and data is being received from Okta. However, the OAuth access token is expiring every hour, requiring us to click on the 'Get OAuth Tok...
We are currently trying to use the integration to pull the Okta information but our Cyber team has a concern about the performance of Okta in production with all of the API calls. Also is there a concern of the API calls timing out? Just looking fo...
Hi Team, Can you import the SKU (software version) into ServiceNow with Software Asset Management through an interface? Best regards BR
Hi All, I just started working for a customer and need some already prepared documents for the following:Initial & post assessment - list of activities which needs to be done to check current status of implementation and post implementationBRD - form...
Hi All,This is regarding the assignment of license to an individual user. Is there a way, where we assign the license in ServiceNow, and it automatically adds the user to a respective portal.For E.g. if we have request for adobe products, Microsoft p...
Looking to see if anyone has automated the creation of software entitlements within SAM Pro. Maybe have a table that consists of all the software purchases and then a trigger that auto creates the entitlements' based off the data in that table. Thi...
Dear Community,Currently working on software lifecycle reporting and risk assessment. At least 2 paths allow to visualize the lifecycle:A) From the Software asset overview and the "End of life products" widgetB) License usage > Reports > Software pro...
Community, Howdy! Trying to figure out for CIS Datacenter, why there is a number showing for 'Licensed required by' but no number is shown under the 'Installs' tab. Any insights? See screenshot attached/below.
Hello community,Me again! Noticed something which I think is super odd but maybe you`ve encountered the same and have justified it - maybe.Situation: I have a windows server that is consuming 80 (yes 80) CIS Datacenter license when the Server itself ...
Hi, maybe there are some of you who had similar issue.I got problem with creating custom filter in Software Asset Workspace in Renewals Calendar. We've tried to add new filter for vendors by cloning existing Publisher filter, but with adjusted filte...
The Software Asset Renewal Calendar in the Software Asset Workspace (Vancouver) is only displaying renewal information for Subscriptions. The ServiceNow Documentation refers to Maintenance as well as Subscriptions being included however Maintenance d...
Hey guys! I will try to keep this a succinct as possible. However -- being a newcomer to SAM Pro -- I may jumble up the terminology. So, I apologize in advance. PROBLEMI created a software model (Adobe Systems Acrobat DC Pro) when uploading our sof...
Hello Everyone, In the alm_license table, under the General tab, I noticed the fields Assigned To, Managed By, and Owned By. Additionally, there’s a User Entitlement tab that also contains an Assigned To field and a Location field.Could someone pleas...
Hi, We have Microsoft 365 integration and Adobe integration done in our instance. For Microsoft 365 integration iam noticing that even if user is present in Servicenow instance, the user field is blank and if i check the user principal name in users...
Hello! First.. I do not have SAM, I have ITSM, and see that Software Entitlement is included, may not be fully functional, but I can baseline some items. We have a list of custom built in house software and want to create a request catalog for these ...
