Does anyone know how to configure (inbound email actions?) setup ServiceNow to send all emails with the same sender and subject over a 60-minute window to a single ticket instead of creating multiple tickets? For example, email 1 creates a ticket a...
Hello, I am working inside our Software asset analytics workspace. I am trying to understand what drives our software "Total spend" data. For example when I click into the Total Spend module (using Articulate as an example)From what I have read in S...
Hi I have a notification with a link that, as soon as we click on it, a response email opens for me automatically.As soon as the customer sends the response email.I need the system to receive my email in the incoming action and fulfill the following ...
Hi. I need to take a software and create entitlement and installations for that particular software. What's the step by step process to create the entitlement and installations. Also when the reconciliation is run for a particular publisher will a ma...
Where can I found the CPUs that is showed in the CPU count field cmdb_ci_computer table ? Do we have a separate table for it ?
HI, Is there any option to see list of all the flows which are using particular action available in a plugin.For example. I am looking to see list of all the flows which are using action available in Microsoft Active Directory Spoke. Lookup group is ...
which answer is correct for that question b or d ?????Which one of the following is true regarding Application Scope? All applications are automatically part of the Global scope Applications downloaded from 3rd party ServiceNow application developers...
Hi AllI noticed the License Duration field in the entitlement form seems similar to the License Type field. Can someone clarify the real-world use case for the License Duration field? How does it differ from License Type, and when would both be used ...
Within our organization we have hundreds of business applications and thousands of application services. However, we cannot look at an application listing to find out what the installation or system requirements are for installing and running that ap...
After the Xanadu upgrade, the "SAM - Generate Data For Software Lifecycle Report " scheduled job began to fail every week. It now errors out with "ReferenceError: "SamRepopulateSoftwareLifecycleReport" is not defined.". Does anyone know if the SamRep...
Hello, does anyone know by chance how the value of the "Potential Savings" field of the records of removal candidates is calculated?For example, I have this entitlementand my removal candidates mark this amount as potential savings My client is aski...
Pls helpI am setting up a SAM POV, but not using integrations at this stage. I have created entitlements, software models, i have populated the sw_subscription tables and the reclamations table with licenses that can be removed. I have closed complet...
We have recently begun generating Removal Candidate (RCC) for unlicensed installs. The RCC are generating fine. A tech is working with the user to uninstall the software from their computer.The tech goes into ServiceNow to the RCC, uses the Reclaim a...
Hi Community,I have a few questions regarding managing entitlements in the Software Asset Management module in ServiceNow, and I would appreciate your input:If an entitlement reaches its end date and I choose to extend it:Do I need to create a new en...
I encountered something weird with regards to Contract Renewal. I just want to have a better understanding about the Renewal and it's process. I have two Contracts that i need to renewed, When i clicked the renew button for each contract there's a po...
