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3 weeks ago
Hi,
I need to fetch total cost field from selected contract record in my catalog item and auto populate that fetched total cost value into cost variable (single line text)
Thanks in Advance
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3 weeks ago - last edited 3 weeks ago
Chandana,
My thoughts on this relate to the system locale of the user. It's possible that the contract value in the cataogue item (e.g. Euro) is in a different currency to the value (e.g. US dollars) in the contract record.
If the country set up in your sys_user record is a country where Euro is the currency, then this will display in the catalogue item.
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3 weeks ago
it worked fine for me as admin
Is it not working for you as admin and non-admin both or only admin it's working?
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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 weeks ago
@Ankur Bawiskar
same i did even for admin as well it not working for me
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3 weeks ago
for admin also it's not working.
means you didn't configure it properly
share your single line text variable configuration
Is that cost field on contract encrypted at field level?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 weeks ago
Yeah, we have one attribute at dictionary Omit sys original for this total cost field will this effect in fetching the value from total cost field of contract record?
Regards
Chandana
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3 weeks ago
share dictionary config screenshot for that field
did you try some other cost field and see if that auto populates?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
