How to get data about last used date of a software

[Amit Sharma7]

Hi There

In my environment, we are replacing "snow" a software asset management tool with ServiceNow SAM Pro. snow has a capability that is can fetch the last used date of the software. How can we get this done in SAM Pro?

1. Can we get this information via agent based discovery?

2. Do we need to add some more steps to patterns to get this information from windows laptops?

Please guide. 

Thanks

Amit

[Ashok Sasidhara]

Agent Client Collector for Visibility (ACC-V) should be able to populate usage data. Check if the following URL is helpful:

https://docs.servicenow.com/bundle/washingtondc-it-operations-management/page/product/agent-client-c...

If you are using SCCM integration for end user devices, the usage metering spoke mentioned in the following URL should be required:

https://docs.servicenow.com/bundle/washingtondc-integrate-applications/page/administer/integrationhu...

Also if SCCM is not able to populate usage data, you need to inform the SCCM team to ensure that they have enabled metering on SCCM.

[Severin Launiau]

@Amit Sharma7: ACC supports both last used date and total usage metering, see the webinars from KB1122613 as well as the official documentation for ACC - SAM use cases. Regarding your second point, ACC now supports pattern execution on servers only, and it still requires a MID server.

[Nitin Agarwal2]

To fetch last usage by acc agent: in addition to acc agent, osquery msi to be installed and configured on laptops.

[MDAQUIBK]

Hi @Amit Sharma7 ,

Were you able to get the software last used information using ACC-V ? Please let me know if you have achived it