Software Installed vs Software Installations

[Community Alums]

I have installed SG-SCCM and it is working fine.

However I noticed that on some CIs the software is shown in either Software Installed or Software Installations.

I can not find the specific documentation for this feature and all articles is kind of blurry on the subject.

There is no ServiceNow Discovery in the instance, only SG-SCCM.

It appears to be a bit random which of the CIs get software installed 

[EScott123 · Accepted solution]

The two tabs are pointing to two different tables.

The 'Software Installed' tab points to the legacy Software Instances table, [cmdb_software_instance]. After you complete the upgrade to the Software Asset Management Foundation plugin installed software data is placed in the Software Installation [cmdb_sam_sw_install] table by Discovery. This data is now displayed in the 'Software Installation' tab.

You can find info on the new table: https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/software-asset-manag...

Information on legacy software table can be found here:  https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/asset-management/con...

Migrating from legacy to new software table: https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/software-asset-manag...

[EScott123 · Accepted solution]

The two tabs are pointing to two different tables.

The 'Software Installed' tab points to the legacy Software Instances table, [cmdb_software_instance]. After you complete the upgrade to the Software Asset Management Foundation plugin installed software data is placed in the Software Installation [cmdb_sam_sw_install] table by Discovery. This data is now displayed in the 'Software Installation' tab.

You can find info on the new table: https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/software-asset-manag...

Information on legacy software table can be found here:  https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/asset-management/con...

Migrating from legacy to new software table: https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/software-asset-manag...

[dreinhardt · Accepted solution]

Hi @Community Alums,

Thanks to @EScott123 for the detailed explanation of the two tables and the modules they belonging to.

In some cases, the installation and configuration of SAMP does not catch all related list views and miss a few to update from "Software Installed" to "Software Installation". Please follow the next steps to review your CI views and identify missing updates.

1. Navigate to table [sys_ui_related_list_entry]

2. Filter column "Related list" with value "cmdb_sam_sw_install.installed_on"

• The results are the expected ones, CI views (Classic default view and Workspace view) with the latest link to [cmdb_sam_sw_install]

3. Filter column "Related list" with value "cmdb_software_instance.installed_on"

• The results are all view with a related list linked to table [cmdb_software_instance.installed_on]
• To be close to SAMP OOTB focus on ListID's with names like "... - Default view" and "... - CMDB - Workspace" for your CI classes in scope

4. Open each record and update the related list field to table [cmdb_software_instance.installed_on]

Best, Dennis