how to ignore stale hardware CIs to be accounted for software license position

Parul Chaudhary
Tera Guru

‎02-01-2023 12:48 PM

Hello experts,

 

We are having a requirement to ignore the Windows Server CIs if it hasn't been scanned in last 90 days. If we set up the data refresh rule using CI class manager  to change the status to "stale" for any server not scanned in last 90 days will that CI be ignored for software license position in sampro? we need such hardwares to be ignored and need not to account license requirement for any software product installed on them. Could you please provide recommendations on how this can be achieved?

 

Regards,

Parul

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Daniel Slocum
ServiceNow Employee
ServiceNow Employee

‎02-02-2023 01:46 PM

If you are looking to automate an ignore method you should look at the System Property that allows for ignoring CI's during execution of Reconciliation. 

 

Look for the following entry in the "Explained: Software Asset Management System Properties" article I posted earlier today. 

 

Enter the name of the true/false field added to the cmdb_ci_hardware table to exclude software installed on selected devices from Software Asset Management.

In short, you'll need to create the True/False attribute on the cmdb_ci_hardware table, populate that attribute name into the system property, then use your workflow to check/uncheck the attribute for the servers when they are not seen and then again when the pop back up.  Changing the status to "stale" will not impact SAM Reconciliation.