About plugins
Can anyone help me out with the required plugins to install to achieve SAM project. And also the reason of why those plugins are required
Forum Posts
SAM - Updating Existing Reclamation Candidates
SAM - Updating Existing Reclamation Candidates job is failing since upgrade to Yokohama, did anyone else encounter the same issue ?
CMDB data management task approvals always generated to admin
CMDB data management tasks approvals are always generated to admins. As per the documentation, https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/product/configuration-managemen... approvals are generated to admins if Managed by Gro...
Microsoft 365 and Adobe subscription scheduled job fails
Hi, I'm looking for some insight on the latest com.sn_sam_saas_int (Yokohama sn_sam_saas_int) 15.0.17 update released recently, to resolve the failing M365 subscription scheduled job fails. SN send a notification to complete the app update which shou...
I have to create a Robust Import set Transform for the table cmdb_sam_sw_usage
Hi,We have an application Service Graph Connector - Bigfix. I need to enhance the application to store Software Usage data from Bigfix. To do so I have enable the plugin Software Asset Management. But when we try to use Integrationhub ETL , cmdb_sam_...
enquiry regarding Software Asset sample data
I am working to Create a SAM application to manage the company licenses internally for which we need to upload the sample data of licenses but whenever we try to upload an XL sheet we'll get a popup like "Upload bulk entitlements by entering data in ...
Need help in understanding cmdb_sam_sw_usage table.
Hi All,Need help in choosing the right table to store Bigfix Inventory Software Usage data. We have an application Service Graph Connector for Bigfix, currently we need to enhance our application that includes Software Usage data. 1. What is the diff...
Software Model result impacting License required number
Due to Software model result incorrectly mapped in Software installation table records, I am getting incorrect license required number in "License Workbench". How can i update the software model result So it shows correct License required number ?
Resolved! Subscription user not present in ServiceNow SAM
Hi, We have done Microsoft SaaS integration and it has pulled all the user subscriptions from the portal. But not all the subscription users are present in ServiceNow, some are integration related service accounts and some are conference rooms etc. ...
software product Lifecycle Report and software Discovery Model
Hi Community, Could someone pls provide me information on the following :On the SAM Module , How the software product Lifecycle Report is created and added to a software Discovery Model...?On What factors , the Current phase of software product Lifec...
SAM Installation Normalization
Hi Team,Hope you're doing well.I wanted to check how SAM data is being normalized in ServiceNow.For example, in the Software Discovery Model table, we can see that the model has been successfully normalized. However, when reviewing the same entry in ...
Resolved! Import/Export large amount of data on ServiceNow table
Hi,I have a requirement create new field (mobile phone number) and remove mobile phone field but if I delete this existing field it can delete all mob no. So, I want to take back up of 2104000 record in ServiceNow and again import it in user table. W...
Submit button on AO's causing duplicate receiving slip lines
Hello! I'm working on a way to stop users from accidentally submitting the Receive Purchase Order pop-up more than once, since clicking the submit button multiple times ends up doubling the counts. The submit button isn't a standard UI Action, so I t...
How Saas based software data gets Normalized
How Saas based software data gets Normalized, as saas based software data is not available in Discovery install or Discovery Model but in Subscription table. Then How does it gets Normalized as subscription table do not have any Normalization status....
NAN% complaint under license usage ServiceNow
Hello Community, I need help, I've run reconciliation. After completing reconciliation I'm seeing the compliance results showing as NAN% complaint under license usage servicenow. PFB SS FYR and What is the meaning of this NAN%? When I open publisher ...
