How to link Asset and CI records.

[sugi1]

I'm learning about Hardware Asset Management (HAM)
At HAM, I learned that the relationship between Asset and CI is very important.
However, I don't know how to link Asset and CI records.
What I want to hear in the community is how to associate Asset records with CI records.

The documentation (https://docs.servicenow.com/bundle/paris-it-asset-management/page/product/asset-management/concept/c_ManagingAssets.html#c_AssetandCIManagement) says:

"Assets and CIs can be synchronized only if they are logically mapped."

How do you do it?
I have a table that maps Asset and CI fields, but I can't find a way to map Asset and CI records.
Knowledgeable person, please help me.

Thanks regards,

[Appli]

Hi, you will be needed to use model categories for that. You may see existing mappings in Product Catalog > Product Model > Model Categories module and may introduce new ones if required.

Hope it helps

[Ed Laar1]

Hi Sugi,

OOB Asset and CI records are related to each other. Also when you already have CI's in your CMDB and you enable Asset Management automatically Assets are created and vica versa.

In the Product Model table there are Product Models and each product model can be linked to a Product Model category.

Each category describes the CI class where ci's of that product model are stored (eg cmdb_ci_computer) and a Asset class where Assets of that product model are stored (e.g. alm_hardware)

Also OOB there are 2 tables (dont remember them by head but you can find them in the Application navigator) containing information about the mapping from CI to Asset and Asset to CI.

Hope this helps a bit,

Cheers,

Ed 

[sugi1]

Hi Everyone,

Thank you to everyone who answered.
I have a new understanding.
To link Asset and CI, first create a CI record, or create an Asset record.
Then, the Asset record is created after the CI record is created, and the CI record is created after the Asset record is created.
At that time, I understood that Asset and CI are linked.

When that happens, I have a new question.
How can I manage it as an Asset after creating a CI record using Discovery?
If I use the Product Catalog, it will create all CI records in the specified CMDB table as Asset records.
Are you registering all the records in a particular CMDB table as Asset records?

I'm wondering if the only way to do this is to treat all the records in the cmdb_ci_computer table as Assets.

Thank you for your knowledge and experience.

Any help will be appreciated.

Kind regards,

Sugi