How to provision to Microsoft 365

[nagaryu]

I am currently studying SAM and M365 integration.

For example, assuming an environment where M365 integration is complete and Software Model and Software Catalog Items are correctly created, I have come to the understanding that [When an end user applies for a license on the portal screen, it should be possible to assign an alm_license stock license using the "Sou ce Request" UI Action button of com.snc.procurement].

However, even if this assignment is done, I think it is meaningless unless the operation to "assign a license to that user" is actually performed on the M365 side (Entra AD side).

It may be possible for the Entra AD administrator to assign it manually, but I don't think that is very realistic, so I think it is probably necessary to use REST or something to provision (automatic license assignment).

So here is my question.

If I want to achieve the above provisioning, how should I set it up?

If there is an official document, community article, or YouTube video that introduces the procedure somewhere, you can introduce it to me.

[dreinhardt · Accepted solution]

Hi @nagaryu,

please check the following Microsoft article about group-management for licenses - https://learn.microsoft.com/en-us/entra/identity/users/licensing-admin-center

I would assume this feature is already used by your company for easier M365 management. Please reach out to your M365 admins about any further group details.

In ServiceNow, you’ve to integrate the group assignment step as part of your mentioned flow with the help of the EntraID spoke to add users to groups.

Best, Dennis

[dreinhardt]

Hi @nagaryu,

To close the M365 lifecycle I also recommend this SAM blog video - https://www.servicenow.com/community/sam-blog/automatically-remove-microsoft-365-licenses-based-on-l...

 best, Dennis

[nagaryu]

Hi @dreinhardt ,

Thank you very much. So EntraID spoke is necessary to add a user to a specified group.

By the way, I watched the remove video, and it said that "when you press the Reclaim button, the user is deleted on the M365 administration screen." Does this mean that the settings to delete the user by EntraID spoke have already been implemented as a preliminary step?

Or do you know if the user will be deleted on the M365 administration screen even if you don't configure EntraID spoke when it comes to the operation of the Reclaim button?

[dreinhardt]

Hi @nagaryu,

EntraID setup is a pre-requisite. Permissions and other details can be found here 

https://www.servicenow.com/docs/bundle/yokohama-it-asset-management/page/product/software-asset-mana...

Best, Dennis