How to Setup Download of Content Service Data for HAM Pro and SAM Pro - OnPremise

[MateoBilandzija]

Dear Community,

With this article, I would like to give back for all the problems that have been resolved for me over the past years.

The topic I would like to address is how to set up Content Service Data for HAM Pro and SAM Pro on On-Premise instances so that manual uploads are no longer needed.

1. Go to **Scripts - Background** on your customer's On-Premise instance:
`https://instancename.service-now.com/sys.scripts.do`

2. Execute the following log statements:

gs.print(gs.getProperty("instance_name"));
gs.print(gs.getProperty("instance_id"));
gs.print(gs.getProperty("sn_apprepo.credential"));

3. Check `sn_apprepo.credential`.
If `sn_apprepo.credential` is null, the system log will show an invalid username/password combo as soon as a scheduled job for SAM Pro or HAM Pro content data download runs.

4. Generate a complex password, ideally 20 characters long, without special characters.

5. Contact your On-Premise hosting provider, and have them log in as the **maint** user via SSH.

6. They should follow the instructions provided in ServiceNow's KB Article **KB0752052**, which will be attached to this article.

7. After the maintenance team updates the `sn_apprepo.credential` property with the value you generated, you will need to log a support case with the ServiceNow team.

8. Go to **Scripts - Background** and execute the command again. At this point, an apprepo credential should be in place. Note the output and proceed to the next step. Steps 1-8 will be necessary for each instance you wish to receive Content Service Data.

gs.print(gs.getProperty("instance_name"));
gs.print(gs.getProperty("instance_id"));
gs.print(gs.getProperty("sn_apprepo.credential"));

9. Ask the support team to register your instance with the provided secret from the maintenance team to the Content Service Library. Provide them with the information from Step 8. Once registered by support, your instance will be able to download the full content from `sncdataservice.servicenow.com`.
Make sure to prioritize the support case with high priority to ensure it reaches a knowledgeable technical team for faster resolution.