How to tell which .exe file corresponds to which Software Installation [cmdb_sam_sw_install]?

Aaron Munoz
Tera Guru

In Windows devices we are discovering .exe files as installations for an instance with SAM Pro. There are two in the same device that are identical in all the fields (like the discovery model). Is there a way to distinguish them, maybe by the full path?

1 ACCEPTED SOLUTION

Scott Halverso1
Mega Guru
Mega Guru

File path isn't something that is brought into ServiceNow.  Could it be that the software installs are just duplicates from different sources?  In later releases ServiceNow has introduced deduplication jobs. See if both of the installs have install active flag = true

View solution in original post

1 REPLY 1

Scott Halverso1
Mega Guru
Mega Guru

File path isn't something that is brought into ServiceNow.  Could it be that the software installs are just duplicates from different sources?  In later releases ServiceNow has introduced deduplication jobs. See if both of the installs have install active flag = true