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XML export vs running import set

I have a question around migrating licenses from legacy ITAM tool to ServiceNow sub-PROD using entitlement import in Software Asset Workspace , and then promoting those licenses from sandbox to higher env using XML export. We have a few sub-PROD envi...

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SAM Pro

In SAM Pro what is the difference between Software Usage vs. Software Installs? When would you use one over the other?

pittic by Tera Contributor
  • 446 Views
  • 2 replies
  • 2 helpfuls

SAM Pro and InTune Integration

We have implemented SAM Pro and already had InTune integrated to provide reporting for our End User devices.We are now working through our issues on the SAM Workspace and we've discovered unlicensed installations which are actually not installed on a...

ian_starr by Tera Contributor
  • 1973 Views
  • 5 replies
  • 3 helpfuls

report of asset for instock to inuse state change

Hi. I am trying to create a report which will give me list of assets which were in instock status and later changed to in use. we are trying to get cost optimization report for assets. we need to get list of all assets which were in stock earlier and...

nidhiKurmi by Tera Contributor
  • 211 Views
  • 1 replies
  • 0 helpfuls

SAM Office Hours May 2025 – summary questions and answers

Hello! Thanks to all who attended the May SAM office hour session, another great session!   See below for summarized questions and answers from the session: summary questions generated by CoPilot AI, reviewed and edited by humansanswers are human gen...

Brad26 by Moderator
  • 749 Views
  • 1 replies
  • 3 helpfuls

Resolved! How SAM handles "reserving" licenses

I heard that in the M365 licensing system, if you make a reservation when there is not enough stock of licenses, I can assign the license to a user and use it in advance without waiting for the license to be delivered.In other words, I understand tha...

nagaryu by Tera Contributor
  • 612 Views
  • 3 replies
  • 1 helpfuls

Resolved! Software Models without products

I am looking at the software models within our instance as someone in the past had turned of the 'automatically create software models' option.  I understand that this is for mature instances of SAM Pro. As a SAM Manager, this has led me to review th...

andynewey by Tera Expert
  • 517 Views
  • 1 replies
  • 9 helpfuls

SAM Instance Overage - Non -Compliance

Hello SNOW Family, I need help on how to optimise over utilisation of Instance. We are working in domain separated services and recently we have moved to dedicated instances for two of our customers. Now, we have noticed we are non-compliant and over...

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