Hello - I am seeing a peculiar issue in our instance where child & (sometimes) drivers are showing up in the License Usage workbench. It is my understand that these should be ignored during reconciliation. In addition, it is NOT ALL drivers/child pro...
Hello All,We are facing issue on license for Adobe Sign product, and the entitlement is having only user subscriptions (alongside per user, and per device). However, the actual agreement is Transactional licensing program (LTP) and the license metric...
Hi team,How is the License Metric field populated in the Software Subscription table? I’ve integrated with the Adobe publisher pack, but for some of the records this field is showing up empty, which is causing them to be marked as Unlicensed = true. ...
Hi Team, In the license usage report, For a specific country it is showing that it is using 16# processor licenses.But this is incorrect, it should be #8. Can you help us out, why as the result (or the calculation of Sam Pro) is incorrect, not trus...
Hi, We get the software installation data from systrack and if we get a latest version of any software on the device, the old version data need to be set to disabled and new version record should be created.For example, on Device xyz, if there is a M...
I am importing licenses from legacy ITAM system into ServiceNow SAM Pro using import sheet.I have received PPN’s for all licenses from legacy system and I am importing based on that. I having issues with only 5 licenses whose PPN’s are 65310110BC08...
Hello Everyone, Can anyone pls guide what is the process of adding part number into content library and if yes what is the requirement from customer side, as they want us to add their product part number into content library, pls guide, thank you.
Hi Everyone, 1. Hardware Model Normalization is not working as expected. It appears to be normalising models for some assets, but other assets of the same model are not normalising, creating duplication when reviewing hardware models. 2. We’ve encoun...
Hi everyone,One of our clients has subscriptions coming in from an integration which brings in subscription identifiers to match these subscriptions to software models. For 6 particular subscriptions, software models were not automatically created wh...
Hi Community,I recently completed the ServiceNow OOB integration with Salesforce CRM using the official documentation provided here: Salesforce CRM Integration GuideAs part of the integration, Salesforce licenses are expected to be fetched into Servi...
Hi team,As a Network Engineer I would like to see details on what Network Device OS versions are currently deployed to our network, and which of those are End of Life, or End of Support in order to properly plan remediation (upgrades).Best Regards
Just looking into the potential to create our own definitions for downgrade or dual license in SAM Removal Candidate space
We have some products which has license for the whole enterprise, not tied-up to a number like per user or per device. Would like to know whether any existing License metrics can be used for this case or we have to create a custom license metrics?
Hi everyone. We're in the process of onboarding Microsoft Dynamics 365 into our SAM module but we are struggling to understand and defend the level of access that the integration should have.Existing documentation states the permissions required and ...
please specify detailed differences ?
