'Undetermined' Reason under Installs requiring action
Hi community,The below is for MS SQL Enterprise... does anyone know how to solve the 'Undetermined' Reason when you have installs requiring action?  
Forum Posts
Method to identify mobile applications
Hi all, I am not sure if there is a method to capture the information I require, but I thought I would ask you guys. My company is using the 'published' field in the Software Models table to identify whether a Software Model will be available in the ...
Software Entitlement import with purchase date
Hi,We were working on software entitlement import with the purchase date using OOB entitlement import from s/w asset workspace, but during the import, our Purchase date & Start date are set to the current date, & the end date is not getting fetched. ...
Clarification on Subscription Management Behavior in SAM
Hi Everyone, I’m currently working with software subscription data in ServiceNow’s SAM Pro, and I’ve noticed a discrepancy in compliance behavior that I need clarification on.I imported two sets of data into the samp_sw_subscription table: Microsoft ...
Sam adobe direct Integration
After upgrade to xanadu version.In Sam adobe direct Integration Sam-import adobe user subscription scheduled job is getting failed. Please let me what should be done for this.
Resolved! Software Installation Removal when no longer discovered
We're currently running Service Graph Connector for Microsoft Intune to pull computer/device/SW installation data into the CMDB. We're also running SAM Pro. I have a query about how ServiceNow reconciles potentially uninstalled software installation ...
Resolved! Publisher drop down in run reconciliation
Hi there, What is the criteria for a publisher to be listed in the dropdown of the run reconciliation option. I was advised that it was just where there was entitlement but this is not the case with our installation. For reference we are a set of re...
Resolved! How to provision to Microsoft 365
I am currently studying SAM and M365 integration.For example, assuming an environment where M365 integration is complete and Software Model and Software Catalog Items are correctly created, I have come to the understanding that [When an end user appl...
Software License allocation based on Business unit
Hi We do not have SAM pro enabled for our client, we are using ITAM which comes with ITSM plugin.Currently whenever end user raising any request from portal, software allocation happening based on models but i would like to segregate it based on BU....
What if I change license metric and mark it as something else?
This is about Software Asset Management Pro I am currently onboarding some Microsoft Perpetual Licenses.Do I have to be accurate about the License Metrics when I import? For ex - Microsoft Windows Server 2016 which has PPN → R18-05173. If I enter thi...
Incorrect reconciliation result with License type is Subscription
Hi,I am implementing sam pro and I have got the list of entitlements. We have 300 products and the license type = subscription.Using OOB saas integration , we are able to get the subscription information for few products like adobe, O365.Discovery is...
Resolved! Hiding the Vendor Purchase on Sourcing
Hi Community,Does anyone has any idea or manage to hide this part of the screen from the ITAM sourcing screen? Just wanted to understand whether this a major customization or is this something that can be easily done?Thank you.
Discovery Installation Records Missing Edition Field for CoPilot
Installation records discovered for Microsoft Copilot are missing the edition details.While the version information is captured, the edition (e.g., Copilot for Microsoft 365, Copilot Pro, etc.) is not populated.Is there a recommended way to retrieve ...
Error: {"error":{"code":"Authorization_RequestDenied","message":"Insufficient privileges to complete
Hi Team, we are doing an integration with Saas Microsoft 360 with ServiceNow Saas. while doing a connection, we are experiencing below error message however the connection status shows successful. Error: {"error":{"code":"Authorization_RequestDenied"...
Create a software entitlement report with related contract detail
I would like to create a report that has software entitlement data along with the related contract data. Can this be done? If yes, what are the steps to create such report?
