SAM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Software Model result impacting License required number

Due to Software model result incorrectly mapped in Software installation table records, I am getting incorrect license required number in "License Workbench". How can i update the software model result So it shows correct License required number ?

AnishM by Tera Contributor
  • 431 Views
  • 1 replies
  • 0 helpfuls

Resolved! Subscription user not present in ServiceNow SAM

Hi,  We have done Microsoft SaaS integration and it has pulled all the user subscriptions from the portal. But not all the subscription users are present in ServiceNow, some are integration related service accounts and some are conference rooms etc. ...

MercBuilding_0-1723579075576.png

SAM Installation Normalization

Hi Team,Hope you're doing well.I wanted to check how SAM data is being normalized in ServiceNow.For example, in the Software Discovery Model table, we can see that the model has been successfully normalized. However, when reviewing the same entry in ...

pgvaishnav_1-1754553120516.png pgvaishnav_0-1754553107458.png
pgvaishnav by Tera Contributor
  • 763 Views
  • 3 replies
  • 0 helpfuls

Resolved! Import/Export large amount of data on ServiceNow table

Hi,I have a requirement create new field (mobile phone number) and remove mobile phone field but if I delete this existing field it can delete all mob no. So, I want to take back up of 2104000 record in ServiceNow and again import it in user table. W...

himanshuraw by Tera Contributor
  • 1686 Views
  • 2 replies
  • 2 helpfuls

How Saas based software data gets Normalized

How Saas based software data gets Normalized, as saas based software data is not available in Discovery install or Discovery Model but in Subscription table. Then How does it gets Normalized as subscription table do not have any Normalization status....

NAN% complaint under license usage ServiceNow

Hello Community, I need help, I've run reconciliation. After completing reconciliation I'm seeing the compliance results showing as NAN% complaint under license usage servicenow. PFB SS FYR and What is the meaning of this NAN%? When I open publisher ...

PatthiBharathi_1-1743161032703.png PatthiBharathi_2-1743161103553.png PatthiBharathi_3-1743161176878.png

servicenow integration

I want to learn how to perform integrations on the ServiceNow platform. Please provide me with a step-by-step guide to get started

sunitkapure by Tera Contributor
  • 373 Views
  • 2 replies
  • 0 helpfuls

Smartsheet Usage Data

We have integrated ServiceNow with Smartsheet Portal and receiving software subscription data but not software usage data though OOB Reclamation rule is already setup.   Is there any further configuration needed to be setup?        

Multiple configurations for a Model

We have one model that we use for multiple configurations.  For example, config 1 is a Model XYZ with a .5 TB HD and 32 GB RAM where config 2 is a Model XYZ with a 1TB HD and 64GB RAM.  How do we create these different models and then how do we trigg...

All Adobe Products Usage Data

What is the best way to get All Adobe Products Usage Data in ServiceNow?Should we use directly integrating with the Adobe Admin Console OR use Adobe Publisher Pack? what is the best way?How can we bring Installed Adobe Products usage data or device i...

CA5 by Tera Contributor
  • 1666 Views
  • 7 replies
  • 0 helpfuls
Labels