Hi All,Need help in choosing the right table to store Bigfix Inventory Software Usage data. We have an application Service Graph Connector for Bigfix, currently we need to enhance our application that includes Software Usage data. 1. What is the diff...
Due to Software model result incorrectly mapped in Software installation table records, I am getting incorrect license required number in "License Workbench". How can i update the software model result So it shows correct License required number ?
Hi, We have done Microsoft SaaS integration and it has pulled all the user subscriptions from the portal. But not all the subscription users are present in ServiceNow, some are integration related service accounts and some are conference rooms etc. ...
Hi Community, Could someone pls provide me information on the following :On the SAM Module , How the software product Lifecycle Report is created and added to a software Discovery Model...?On What factors , the Current phase of software product Lifec...
Hi Team,Hope you're doing well.I wanted to check how SAM data is being normalized in ServiceNow.For example, in the Software Discovery Model table, we can see that the model has been successfully normalized. However, when reviewing the same entry in ...
After the Yokohama upgrade of our environment, the "Current Phase" in sam_sw_product_lifecycle_report table is empty. Have tried to run few jobs listed below. Even then, could not the value populated in "Current Phase" Field. SAM - Create Calculated ...
Hi,I have a requirement create new field (mobile phone number) and remove mobile phone field but if I delete this existing field it can delete all mob no. So, I want to take back up of 2104000 record in ServiceNow and again import it in user table. W...
Hello! I'm working on a way to stop users from accidentally submitting the Receive Purchase Order pop-up more than once, since clicking the submit button multiple times ends up doubling the counts. The submit button isn't a standard UI Action, so I t...
How Saas based software data gets Normalized, as saas based software data is not available in Discovery install or Discovery Model but in Subscription table. Then How does it gets Normalized as subscription table do not have any Normalization status....
Hello Community, I need help, I've run reconciliation. After completing reconciliation I'm seeing the compliance results showing as NAN% complaint under license usage servicenow. PFB SS FYR and What is the meaning of this NAN%? When I open publisher ...
Hi everyone,I’m currently CSA certified and looking to learn both CRM and CSM modules in ServiceNow. Can anyone please guide me with a detailed learning path or share any resources to help me get started and go in the right direction? Your help would...
I want to learn how to perform integrations on the ServiceNow platform. Please provide me with a step-by-step guide to get started
We have integrated ServiceNow with Smartsheet Portal and receiving software subscription data but not software usage data though OOB Reclamation rule is already setup. Is there any further configuration needed to be setup?
We have one model that we use for multiple configurations. For example, config 1 is a Model XYZ with a .5 TB HD and 32 GB RAM where config 2 is a Model XYZ with a 1TB HD and 64GB RAM. How do we create these different models and then how do we trigg...
What is the best way to get All Adobe Products Usage Data in ServiceNow?Should we use directly integrating with the Adobe Admin Console OR use Adobe Publisher Pack? what is the best way?How can we bring Installed Adobe Products usage data or device i...
