How does the Manufacturer field on the samp_sw_publisher table get updated so that the Manufacturer can be normalized using the Normalized Company name in the cds_client_name table so that on the cmdb_sam_sw_install table the Company normalized is th...
In ServiceNow there Manufacturing value has been hard coded in-Service Graph Intune and SCCM runs discovery it changes the Manufacturing value how to fix this issue in every run there will be no impact on Manufacturing values whenever Discovery runs.
SAM pro was implemented and an integration with Adobe Cloud to download subscriptions was configured and enabled (According to the Servicenow documentation: “Integrate Adobe Cloud using OAuth Server-to-Server credentials”) for what is called OAuth Se...
Hello Everyone, Does anyone worked on ZScaler with ServiceNow integration to create CI ?If so kindly share any inputs RegardsVengadesh
Hi All,We are currently working on integrating our Workday system with ServiceNow to track software subscriptions. As part of the setup, we created an integration user in Workday and assigned domain security access based on the roles and permissions...
Hi All,There is one pop up came up whenever the additional comments posted on the RITM that "Comment cannot be viewed by technicians until work begins on the Requested item”. But it should not trigger whenever the comments posted on RITM.
I have several users who have the same job and their job entitles them to things like a work computer, a cell phone, and a software license at a certain permission level. How would we configure this in ServiceNow?
The training book mentions importing Allocations on page 213, but does not show how to do this. Pages 214 and 215 show the fields of data that are required but do not mention how to import the data. Does anyone know how to do this?
I wanted to update state and justification field of records in a Table through submitting a catalog item with same field names and selecting record number. I have created a catalog item and attached a flow to same. It is not updating fields as requir...
Hi Experts, I am new to SAM. I was going through Software Asset workspace but not getting any article which provides complete detail about it. Can anyone share any link or documentation where each and every bits and pieces of Software Asset workspac...
As per the document, when notify user checkbox is selected then notification is sent for user to provide justification. I don't see such configuration or notification with this body is configured in ServiceNow. Along with, what will happen when user ...
Does ServiceNow have an instance called Government Data Center? If not based on the part # we were provided (PROD00064) #what would be the be the closest title?
Hi everyone,We've had SAM Pro implemented for over a year now, using the Agent Client Collector (ACC) to track software usage across our environment. While the setup is stable, we're still facing challenges when it comes to trusting the accuracy of t...
Not sure if this should go here, Performance Analytics, or UI Build Forum, but I'm going to start here.In the Software Asset Workspace -> Software Analytics -> Discovered Inventory the graph for Software proliferation Review multiple and potentially ...
