Import Options Missing in Create Entitlements

Shiraz Bhojani
Tera Expert

I recently requested a new Washington DC PDI and installed SAM Pro plugins from ServiceNow including Software Asset workspace. Using the workspace when I go "Create Entitlements", the options to select a method are missing:                                                                     

ShirazBhojani_1-1711119097252.png

It should show the following:

ShirazBhojani_2-1711119188515.png

 

 

I tried this on a different browser as well. No difference.

 

1 REPLY 1

Anna-Marie Chri
Tera Expert

 We have the same problem in our demo instance for customers and in a customer's instance. Only way to add entitlements is through the classic view under Software-Entitlement Imports.