Incident work notes

[pragadeesh254]

On Parent Incidents, i.e. Incident has Child Incidents associated to it, a Work Notes post will produce two entries, with the duplicate entry typically 10-30 seconds after. This appears to be an intermittent issue.

[Rohit Singh]

Hi @pragadeesh254 ,

In the list view of BR table =incidnet and script conations = getJournalEntry(1) and troubleshoot accordingly.

If my response helped, please hit the Thumb Icon and accept the solution so that it benefits future readers.

Regards,
Rohit

[pragadeesh254]

On Parent Incidents, i.e. Incident has Child Incidents associated to it, a Work Notes post will produce two entries.

If i posted the work notes in that incident after some seconds it shows duplicte same worknotes which i posted whenever i posted a worknotes it duplicates that

[Ankur Bawiskar]

@pragadeesh254 

are you syncing work notes from parent to child and vice-versa?

if yes then how?

that might be causing the duplicate entries

If my response helped please mark it correct and close the thread so that it benefits future readers.