Display name on Asset (Alm_hardware) not displaying properly
I created asset with the model and asset tag value and it suppose to populate the combination of Model + Asset tag = Display name . see the screenshot. what could be the issue.
Forum Posts
Purchase order not getting created by Stock Rules, Email is triggered with request number
After Running the "Stock rule runner" scheduled job. Email got triggered but no purchase order got created. Procurement plugin is activated already. selecting Restocking option as Vendor should create purchase order. When selecting Restocking optio...
Any good benefits of Snow software integration with ServiceNow?
Hello, Has anyone integrated Snow Software with ServiceNow? If so, have you seen any good benefits? Looking for use cases that this integration has helped. PS - One of my customer has already purchased Snow software and had left the organization. No ...
CMDB instance replication
Hi All,I have a requirement to integrate between two CMDB ServiceNow instances. Instance A is having a CMDB database in place (say 50k CIs) and Instance B does not have any CMDB in place (greenfield). Possible CI count for B may be say 40k CIs. So be...
How SQL Server/windows server licensing is done in Servicenow sam pro?
Hi All, I just wanted to understand how sql server licensing will be done. We have created software entitlements for both Standard and Enterprise edition of sql server, we have enough rights as well. But when we run reconciliation it is showing bo...
Install application evidence/file directory
Hello Experts, Is there a way to see evidence or file path for installed software in ServiceNow. for example- C:\Program Files\Microsoft Office\Office16. Thank you, Parul Chaudhary
How to update CI's operational status after completion of task(s)?
Hello SN Community! My team wants to update CI(s)'s operational status automatically through it's lifecycle. I will try to explain what we want to achieve as much as I can. When the servers are build and discovered their operational status by def...
Best way to implement a sublocation of a Stockroom.
Hello Everyone I am new to ServiceNow and our Business is moving from Spreadsheets to ServiceNow Assets and Requests. ( YAY!) We ship Assets to some Smart Lockers ( lockers that can be accessed by a Code to access a door that has the asset within...
Resolved! Report on assets previously assigned to a user
Hi Folks, Is there a straight forward way to look up or query assets (laptops) previously assigned to a specific user? These assets may be retired or repurposed now, but we're attempting to list all laptops that at any point in time were assigned to ...
Asset Management - End user devices
Hello, We are currently discovering assets through SCCM, Tanium and ServiceNow Discovery in ServiceNow. It does not populate the "Assigned to" field to show who that asset is assigned to. I wanted to know if this can be automated. If yes, we can chec...
Resolved! Asset tag for Hardware Assets
Hi, What are the main advantages and/or best use cases to populate the Asset tag and then in particular for Hardware Assets? // Kenneth
Resolved! Software reclamation Notification to managers.
Hi Based on the serviceNow documentation on Low usage software reclamation(Software installation optimization and removal | ServiceNow Docs), a mail will be sent to to the user where the software is installed, if the user rejects reclamation request...
License Assets vs a Software entitlements?
What is the difference between a Portfolio - License Asset vs a Software entitlements? The software entitlement seems like the more comprehensive table which includes the part number and entitlement specifics. Why would anyone enter license assets i...
update multiple asset state and substate
Hi All, I have to update multiple asset task with the same State-Substate and Work Notes, and would like to know if I can create a script/task to do it in one click. All the asset have the state "In Stock | Pending Disposal" and I have to move Them ...
Duplicate Fields
We are seeing duplicate fields under one of the clinical devices tabs. I am not sure how these duplicate fields were created however, I am seeing the alert at the top "This cloned descendant element is read-only, click here to open editable first ele...
