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Resolved! Service Graph Connector for SCCM - Correlation Id Problem

Hi We deployed the Service Graph Connector for Microsoft SCCM. After completing the setup we executed the Computer Identity scheduled job. However we noticed Correlation id, in the Computer table, was not populating although the resourceid field in t...

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Anton15 by Giga Guru
  • 1633 Views
  • 1 replies
  • 1 helpfuls

Resolved! Adobe Sign per transaction license metric

I encountered a problem dealing with the license for Adobe Sign. SaaS integration is bringing user subscriptions, and the entitlement is having only user subscriptions (alongside per user, and per device). However, the actual agreement is Transaction...

Dragan J by Tera Contributor
  • 1412 Views
  • 6 replies
  • 1 helpfuls

Resolved! Best Practice for Hardware Models with Multiple Model Numbers

My organization is in the process of trying to get our existing hardware models to be in line with the hardware models we get from SCCM, and I as I have been reviewing through the hardware models we get from SCCM, I've noticed that certain hardware m...

Resolved! Track consumables as assets but keep as consumable

Greetings, Our client has requested a capability that I cannot seem to wrap my head around.  We are developing a system that links Requests, purchase orders, transfer orders and assets to a parent project.  The relationship for projects to all the li...

Resolved! Need to delete 200,000 software discovery models.

Reason being is that the scan's on our customers network are finding a custom program that is saving data as registry keys.  Not the smartest move, but we have no ability to get them to change their application so I will just filter them from future ...

John Pool by Tera Contributor
  • 705 Views
  • 4 replies
  • 5 helpfuls

Resolved! Differentiate HAM Classic vs HAM Pro functions

In regards to specific Hardware Asset Management functions in ServiceNow, how do I differentiate if specific things are doable in the classic vs the Pro plugin?  Other than noticing the hamp table name in the link...?   Say I want to create a hardwar...

Elie Baho1 by Giga Contributor
  • 4027 Views
  • 3 replies
  • 2 helpfuls

ALM_Asset vs ALM_Hardware?

Hello, Say I want to create a new computer asset in the ALM_Asset table and create another computer asset directly in the ALM_Hardware table.  What's the fundamental difference between these 2 tables? A computer asset created in the ALM_Asset table d...

Elie Baho1 by Giga Contributor
  • 11689 Views
  • 4 replies
  • 17 helpfuls

Resolved! Software Category on Software Model Table

There is a field in the Software Model table labeled Software Category. The Product documentation's description is "a category name for grouping software with similar characteristics." I am trying to understand the purpose of this field.  I know its ...

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Princess W_ by Tera Contributor
  • 3020 Views
  • 5 replies
  • 3 helpfuls

Copy attachment from one table to another table

Hi, I created 1 custom table, in that I have created 3 fields- 1. Asset tag 2. serial no. 3. File attachment, for testing purpose I have created 2 records, I want to copy that attachment(with respect to same asset tag record on asset table) and attac...

Aishwarya20 by Tera Contributor
  • 1583 Views
  • 5 replies
  • 2 helpfuls

Contract Approval Workflow - Auto Approval

We have a requirement to auto approve a contract approval if the approver is a specific person.  I added an if activity to check for the user, if not it goes to the default approval user activity, if yes then it goes to an auto approval activity.  To...

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