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CMDB instance replication

Hi All,I have a requirement to integrate between two CMDB ServiceNow instances. Instance A is having a CMDB database in place (say 50k CIs) and Instance B does not have any CMDB in place (greenfield). Possible CI count for B may be say 40k CIs. So be...

Rahul Lal by Kilo Explorer
  • 1334 Views
  • 3 replies
  • 0 helpfuls

Best way to implement a sublocation of a Stockroom.

Hello Everyone I am new to ServiceNow and our Business is moving from Spreadsheets to ServiceNow Assets and Requests. ( YAY!) We ship Assets to some Smart Lockers ( lockers that can be accessed by a Code to access a door that has the asset within...

PeterC90 by Kilo Contributor
  • 2251 Views
  • 5 replies
  • 2 helpfuls

Resolved! Report on assets previously assigned to a user

Hi Folks, Is there a straight forward way to look up or query assets (laptops) previously assigned to a specific user? These assets may be retired or repurposed now, but we're attempting to list all laptops that at any point in time were assigned to ...

Asset Management - End user devices

Hello, We are currently discovering assets through SCCM, Tanium and ServiceNow Discovery in ServiceNow. It does not populate the "Assigned to" field to show who that asset is assigned to. I wanted to know if this can be automated. If yes, we can chec...

Imran Shad by Mega Expert
  • 1568 Views
  • 4 replies
  • 6 helpfuls

Resolved! Asset tag for Hardware Assets

Hi, What are the main advantages and/or best use cases to populate the Asset tag and then in particular for Hardware Assets? // Kenneth

Kenneth3 by Tera Guru
  • 6378 Views
  • 1 replies
  • 16 helpfuls

Resolved! Software reclamation Notification to managers.

Hi  Based on the serviceNow documentation on Low usage software reclamation(Software installation optimization and removal | ServiceNow Docs), a mail will be sent to to the user where the software is installed, if the user rejects reclamation request...

Community Alums by Community Alums  
  • 1292 Views
  • 1 replies
  • 0 helpfuls

License Assets vs a Software entitlements?

What is the difference between a Portfolio - License Asset vs a Software entitlements?  The software entitlement seems like the more comprehensive table which includes the part number and entitlement specifics. Why would anyone enter license assets i...

Elie Baho1 by Giga Contributor
  • 1889 Views
  • 2 replies
  • 1 helpfuls

update multiple asset state and substate

Hi All, I have to update multiple asset task with the same State-Substate and Work Notes, and would like to know if I can create a script/task to do it in one click. All the asset have the state "In Stock | Pending Disposal"  and I have to move Them ...

Duplicate Fields

We are seeing duplicate fields under one of the clinical devices tabs. I am not sure how these duplicate fields were created however, I am seeing the alert at the top "This cloned descendant element is read-only, click here to open editable first ele...

WP2 by Kilo Guru
  • 1616 Views
  • 4 replies
  • 2 helpfuls

Duplicate records keep getting created by the system in Asset table

Hi Experts, Duplicate records getting created by the system very often in the Asset table. I have checked the transform maps, only sys_id is made Colaesce. Any idea why these duplicates getting created. Its really a stress to maintain Asset table. T...

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rin1 by Kilo Guru
  • 1210 Views
  • 10 replies
  • 5 helpfuls

Resolved! Source Request inconsistencies (Stockroom)

Hello there, We are seeing an issue since our upgrade to Rome, that when ordering an item through the ServicePortal, as I begin to Source the Request, some users only have the option as Transferable Stock or Local Stock option. I realize in Quebec th...

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Joel O by Mega Sage
  • 1270 Views
  • 3 replies
  • 1 helpfuls
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