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samp_vmware_license_key table and VMware Licensing

Hi All Could you please help us with the relation between License Position Report and Vmware License key table?What is the table  'samp_vmware_license_key' and how its included in teh reconciliation ? Thanks 

Community Alums by Community Alums  
  • 1272 Views
  • 2 replies
  • 0 helpfuls

SoftwareModel with Any version and Edition

Hi I have created number of software models with 'Any' version and Edition based on the entitlement which covers all versions or editions of s particular product. All these models have multiple lifecycle data for the product. APM and SAM Pro works to...

Community Alums by Community Alums  
  • 2208 Views
  • 3 replies
  • 0 helpfuls

Self declaration in SAM Pro

Does anyone has experience with manually providing license consumption values?  For some products it will not be possible to get consumption from any source, so.....entering a value manually seems the best solution.

SAM Pro - Adobe Direct Connection - License Provisioning

Maybe someone can help me. Is there a way utilizing the Adobe Direct Connection that we could provision a license in ServiceNow instead of going to Adobe admin console? Basically I want to keep the entire process in ServiceNow in the background. We c...

Return your leased hardware asset

Greetings all,In step 2 below, I am struggling to find the Related list"Leased Assets" in the following steps:even though it is visible in configure the related list, it gets hidden for some reason, I don't see a UI policy out of the box that hides i...

Reconcile Adobe Creative Cloud Apps

Hi everyone. I understand Adobe Creative Cloud for Teams integration isn't supported out of the box.  So for now, I'm creating the software subscriptions manually...there are only a few. Here is my issue. If UserA has a subscription to just Illustrat...

Ron Lucas by Giga Contributor
  • 4145 Views
  • 7 replies
  • 2 helpfuls

Resolved! How to properly disable the Hardware Model normalization with HAM

Hello all,I hope you are doing well?I would like to take the opportunity to ask a question to the community.We currently use the HAM module and we would like to properly disable the Hardware Model normalization feature as we don't use it and it is me...

Ben81 by Tera Guru
  • 1473 Views
  • 1 replies
  • 0 helpfuls

Resolved! SAM Pro - Deleting Software Models - Error message

Hi Has anyone seen this error message when trying to delete a Software Model in SAM Pro (San Diego) and can advise what could be causing it and how to resolve it please?  

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Bugner by Tera Contributor
  • 1747 Views
  • 3 replies
  • 2 helpfuls

Resolved! CMDB and Hardware Assets

Good morning, I would like to start using the hardware asset management included within our ITSM Module of ServiceNow.But for the life of me, I am unable to clear out old data in the CMDB and Hardware Table to make room for a fresh start.We had a pre...

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