Hi All,We are currently in the process of developing a SAM (Software Asset Management) software request workflow, and we would appreciate your suggestions and insights on a couple of queries we have encountered. Your expertise would greatly assist us...
write the last used date to the Software Usage (samp_sw_usage) table, which is leveraged for Reclamation.I see the data in the usage table, and I have lots of old usage dates. What I don't see is any of these items in the reclamation candidate table?...
We're using SAM Pro with SaaS License Management integrated with Azure AD for license management, spend, etc. We have quite a few SSO Applications that encompass multiple AD groups for granting different license types (e.g. reader, writer, admin, et...
Client access is the right to use for a specific amount of time.? Is it Yes or NO
Hi all, I am looking for some help or advice regarding the mapping with Salesforce Entitlements and Salesforce import Software Model product data. This mismatch is leading into that the ''Analytic Hub'' data within SaaS overview( usage vs entitlemen...
Hi, I recently got a requirement regarding add a field in the Hardware Model to indicate Form Factor. This field should be located on the "information" tab of the Hardware Model record (cmdb_hardware_product_model). The right hand column only has two...
Hi We are running discovery for CMDB using SCCM We are discovering each CI successfully however we, discover the CI hardware model number in the CI record. We would like discovery to populate the Model Number on the model record and use the model num...
HiI am currently configuring a flow designer to handle software requests through the Service Portal. I want to suggest an alternate software to the user and provide them with the option to accept or reject it. Is there a way to allow the user to acce...
I need to grant write access to a certain field within the cmdb_software_product_model table to a custom role I created. This access must be restricted conditionally to some records of the table meeting criteria based on the "Manufacturer" field. It...
Hello,I'm trying to understand how reconciliation is supposed to work with SAM Foundation. My understanding was that this is supposed to work with Software Discovery models. But I see that Software Discovery model is empty with SAM foundation and the...
1) How to restrict 10 characters on catalog Variable?2) what is CMDB health and how we can manage the CMDB health?3) How many ways we can push the data in CMDB ?4) print latest 5 incident what are you created ?
Would it be possible for SAM Pro + ServiceNow discovery to measure the Cloud usage in terms of,Detect, discover, and report on the software installed in AWS EC2 instancesAccurately count virtual processor coresDedicated host – is it host aware and ca...
How to optimize ServiceNow licensing?
I am running Discovery and SCCM integration. I have found that after implementing field normalization on the Lenovo models I am now getting duplicate "Non-normalized" models being created after SCCM imports. What is the best method A)Merge the mode...
Hi Experts! I am fairly new to SAM. We started the SAM implementations and later we recognized it is not much needed and as we had over utilised the SAM SU license Susbcriptions, we are now planning to disable SAM and cleanup all related data in tabl...
