Can I use the ASN template provided with the HAM module to update already existing asset records, or only to create new asset records? We are currently manually entering our POs and creating asset records based off PO, and then later on we receive t...
We are an institution of Higher Education that recently implemented APM and SAM - so we are very much in the beginning stages of this endeavor. I understand that the two products can either be installed independently or connected (i.e., setup in a w...
We want to use the procurement plugin tool, and are learning how to use it to enter in PO # and associated assets prior to delivery. When I create a new PO, it auto creates its own PO number. I want to use the internal to my company PO number for t...
Hi Team, Please help me understand how the CI is generated in for the asset in Computer Table ( Ex:- Laptop/Desktop)...is it ServiceNow generate it or it is done manually when we update the data in the cmdb_ci_computer table. Is it the combination of...
Hi All,Writing this blog to help you with Installing the Software Asset Workspace.Step 1: Request Software Asset Management Professional (com.snc.samp) plugin in HI Support.Step 2: Navigate to Plugins and Search for Software Asset Management Playboo...
Hide/Display form sections based on the user group:Use script Include and client scripts to achieve this requirement: below script is created for the alm_hardware tablefor example: sections should display only a specific group Script Include:var getG...
Hi all,Release: San Diego with SAMP license I wanted to know how others are handling Contract Management and Software. I feel like I am duplicating efforts.We use Contract Management for all of our hardware/software renewals. Basically, if it has an ...
For the ITAM'ers out there... Where do you list your tablet devices (iPad, etc) in the SN product category using out of the box product category? Yes, we would want them included in the computer CI table - easy to map. We don't want them as desktop/...
QQ.. What do people generally do when it comes to creating software models? Do you create them automatically as part of entitlement imports, or do you create them manually and link them to entitlement data and discovery models? Thanks..
Can ServiceNow itself be tracked in SAM, given that it is a leading SaaS provider? like a list of licenced users, entitlements, subscribing applications, and consumption counts so we can reclaim low usages, similar to how we can with other SaaS?Wheth...
Hi, community.I was looking at the official HAM docs.I would like to know what I don't understand. How does the letter "Asset records and CI records are mapped logically" at the top of the image below connect?If I create an asset table and a CI table...
Good evening everyone, we have kind of a complicated situation and I have not found the correct solution. When using HAM Pro an additional Tab on the Hardware Asset for mobile is shown, which includes e.g the IMEI field. By default this is shown when...
Hi SNC, I'm wondering if there are best practice guidelines for setup Software Models.What I mean is on which level do we need to create Software Models? Options:1. Software Product has multiple Software Models per version/ edition and all these Soft...
HI ITAM folks, We are going through the process of archiving older CI's. I've noticed the CMDB team seems to be using the 'Most Recent Discovered' date, which leaves a good deal of systems in place, where the 'Updated' date might be many months or y...
Hello Team,I have requirement to hide/show the one choice in Multiple choice variable in catalog item.Two variables we have,1. checklist (name : Virtual meeting).2. Multiple choice : It has below three choices 1.AB ...