Howdy I have a software agreement that allows me to deploy software and pay for it in arrears via a true-up process. For example, I may purchase 5 licenses up front but I can deploy a sixth license and pay for it when I complete the true-up process. ...
Where can I find the ServiceNow product lifecycle dates for all products and versions?
Hi, Can anyone explain the full functionality of Price lists (samp_price_list) and Import Custom SAP Price lists (imp_samp_sap_custom_price_list)? Though I have referred to the Product Docs, I couldn't get the exact point of what these tables do with...
I'm trying to help one of my customers figure how to automatically create software reclamation candidates for an employee once they've departed the organization. As part of their departure, ServiceNow receives an update from Workday that marks the ...
Hello, We have a couple of cases where software can be over-allocated, and I am trying to understand the best way to document these entitlements. Example #1: A software product by publisher A uses a concurrent license metric group of 400 licenses, bu...
Hi All, I want to create Entitlement using Software Asset Workspace, I have filled the all the visible fields on forms and saving form, but getting the following error. Steps: Navigate to Software Asset Workspace -- > Create Entitlement --> Fill Form...
I recently found a gap in the data coming in from the content services library. The product Microsoft R Open is the example I will be using. The content services is populating software product lifecycle data daily for other products and publishers. H...
Hello,I understand the value of having Perpetual entitlements and Maintenance entitlements associated to them, but I don't fully understand the use case for the combined Perpetual + Maintenance entitlements. Does anyone regularly use combined Perpetu...
Hello Experts, @Daniel Slocum I am trying to create software models for Autodesk publisher, but system is preventing and throwing an error " Publisher and Product Manufacturer do not match". I tested other publishers and for some reason I am not abl...
Hi SNC, I'm wondering how to connect discovered (SN Discovery & ACC) Software Products/ Models to CIs in the CMDB. I'm not referring to the CI that has the Software Installation, but e.g. Database CI hosted by a server. Should this be done via Asset ...
Hello Experts, I am curious to know if the Content Service Library with SAM Pro is chargeable or free.I want to opt in for this service for my client, but the client has doubt about it. Even I have searched many docs and videos but not getting the re...
We have a situation which seems quite common. We have some products which have plenty of rights but also has 4 'unlicensed installs'. As a result, the product is viewed as non-compliant. What makes an installation 'unlicensed' and how do make a insta...
Hi Team, Is their any way we can see software installation data for workstation, in our SN environment. We are going to upgrade to UTAH. We can only see the data for servers not for workstations. Thank YouLoveneesh
Hello, Is there a white paper for IBM ILMT ServiceNow integration and understanding imported data in "peak consumption report" (samp_ilmt_sw_intstall) and other staging tables created post this integration? Thank you in advance, Parul Chaudhary
Dear team, Our customer is searching for a report that is showing all vulnerable items plus configuration items plus all related services with it to be displayed in one place, so that every user can see their own affected services, configuration ite...
