Incident

[sriramsin]

Hey guys ,

 there is incident table in the list as logged in as a admin i can see 15000 recordds and when i log as other user , i can only see 10000 records . what could be the reason behind it. 
What could be the reason behind it .

Thanks in advance 
Sri

[Tanushree Maiti · Accepted solution]

It seems ACL is restricting other user to view all records.

Check ACL on incident which is triggering for other user's role.

[Ankur Bawiskar · Accepted solution]

@sriramsin 

any query BR on incident table is restricting?

Any table level READ ACL is restricting it?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Tanushree Maiti · Accepted solution]

It seems ACL is restricting other user to view all records.

Check ACL on incident which is triggering for other user's role.

[Ankur Bawiskar · Accepted solution]

@sriramsin 

any query BR on incident table is restricting?

Any table level READ ACL is restricting it?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[yashkamde]

Hello @sriramsin ,

Plz check any before query business rule is impacting  the access..

If my response helped mark as helpful and accept the solution..

[Its_Azar · Accepted solution]

Hi there @sriramsin 

Its mostly access related and not an issue, as admin you will have access ro a wider scope of things and for users it depends.

1. First check ACLs for thatinc  table

2.Also check the Query BR if its running on the inc table.

It will be one of these mostly.