Install count in Software Model is not getting updated

[gvk]

Hi,

I observed that the install count for software model is not getting updated though there are actual installs?

I have already checked the below:

1. The software model has more than 10 matching discovery models and each discovery model has associated software installations. But, the install count for software model is showing as 0

2. I ran the below script from the background but still no change

new SoftwareLicenseManager().countAll();

Can you please help me to fix the issue?

[gvk]

Thank you. The installs are marked as "Active install" as True. Can you think of any other scenarios which resulted the issue I am facing?

[Allen Andreas]

Can you also check this job? SAM - Get install count for software model

This should be ran to update your counts, especially before you attempt to true-up.

[Allen Andreas]

Duplicate post of: https://www.servicenow.com/community/sam-forum/install-count-for-software-models/td-p/2824430 

[gvk]

Thank you @Allen Andreas 

These are similar questions but I posted this question to understand why only for few software models the count is showing as 0 though it has the installations of associated software discovery model