Install count for software models

[gvk]

Hi Experts,

I am checking the field "Install count" in Software Models table, when this field will be updated?

which script will update this field and how frequent it will be? I see a discrepancy with count when I report on cmdb_sam_sw_install table for the same software.

[Sumanth16]

Hi,

The install_count field is updated by a script which is kicked off by an OOB scheduled job "Count Software Licenses" which runs daily. This job can be scheduled in such a way that it runs after the scheduled discoveries for that day, so that the "install_count" field value is closest to the number records on 'Installed On' related list.

please refer to below KB Article:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0694690


Thanks& Regards,
Sumanth Meda

[gvk]

Thank you, I ran the same script from background and looks like there is no affect and the installation count is not getting re-calculated.

[AshishKM]

Hi @gvk , 

You can check the scheduled job "Count Software Licenses" and navigate to script include "SoftwareLicenseManager" for calculation logic.

-Thanks,

AshishKM

[gvk]

Thank you, I ran the same script from background and looks like there is no affect and the installation count is not getting re-calculated.