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JWT To Oauth Migration Question

Starting in 2020 and continuing until today, we have been using a JWT credential between ServiceNow and Adobe Cloud. As part of the credential creation, we used OpenSSL to create a public and private key, creating a project in Adobe, uploading the pu...

Valawman by Tera Contributor
  • 642 Views
  • 2 replies
  • 0 helpfuls

Adobe CC Integration

Hey team, Has anyone successfully implemented an integration back to the Adobe console to increase/decrease allocated licenses when employees join or leave an organisation? Is it possible to configure such an integration? I'm thinking that it could b...

Resolved! Session expiry issue in Salesforce CRM integration

Hi, We have implemented Salesforce CRM integration in our instance based on the docs: https://docs.servicenow.com/bundle/rome-it-asset-management/page/product/software-asset-management2/concept/integrate-with-salesforce-crm.html.We have set the defau...

Missing plugin files for Software Asset dashboard/workspace

Hi there,I'm trying to leverage the lifecycle part of the dashboard in the Software Asset Management Pro plugin in my Xanadu PDI, and activated "Activate all Software Asset Management Professional plugins" via the Developer Portal. However, after act...

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Asset Warranty Infomation

Can someone please tell me if there is any information listed about setting up automated warranty with vendors in ServiceNow?  Videos, articles?  Thanks very much!

Margaret3 by Tera Contributor
  • 961 Views
  • 2 replies
  • 0 helpfuls

Consumable Software Packages best practice

Hi, We are a hospitality company, and we sell access to the internet through various 'consumable' internet packages. We are struggling to identify an appropriate way of storing these records in ServiceNow. Initially we have though to extend the servi...

Will25 by Tera Contributor
  • 403 Views
  • 2 replies
  • 0 helpfuls

Software Asset Management

Hello Everyone, While checking Software Asset workspace we need to understand how we can check from where (License Owned and License Required) License Usage is configured from. We need to check this because there are few records where the License Usa...

Resolved! Report showing Contract number and Asset Covered

Afternoon allI'm looking for a bit of help or advice. I'm trying to create a report that shows our Contract numbers and the associated Software Assets covered.I can run a report showing just the contract numbers using ast_contractandI can run a repor...

Mike88 by Tera Contributor
  • 710 Views
  • 1 replies
  • 3 helpfuls

Agent Client Collector Installation / Setup

Hi,I wanted to reach out to see if anybody has had similar issues with 'Agent Client Collector' installation on local devices.1st Issue: InstallationDespite being a domain admin, when installing the Agent Client Collector MSI I receive a pop up messa...

JohnPeck1 by Tera Contributor
  • 2352 Views
  • 1 replies
  • 0 helpfuls
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