I have created a reclamation rule for Microsoft with a threshold of two months , I have created two usage records with more than two months of last used date , and when I ran the reclamation schedule job , its creating removal candidates but all the...
Hello Community Family, I need help on Software installation data is not visible in Computer table(cmdb_ci_computer) but visible in cmdb workspace (cmdb_ci_compter). I'm noticing that although the computer table in CMDB have Software Installations (...
We have a couple of applications which are concurrently licenced.I've created the necessary software models and entitlements without issue however these all show as Not Compliant in the licence workbench. I can't set these to named user as (by it's n...
Good morning!I am working on an implementation of SAM Pro that was never setup correctly by the partners who did so.As such, the people have been "using," it partially, but incorrectly.They have been using the license workbench, did not have content ...
Hello, We are currently using ITSM Asset Management to manage our software and will upgrade to SAM Pro within the next couple of months. We have installed the SAM Pro plugins in a lower environment and started to get ourselves familiarize with the n...
I got a list of Adobe subscription products from out ITAM team. One of them - CC Illustrator for teams, was mentioned 4 times with different PPN numbers. They all have different count of bar codes (Models) 65304053BC04A12 vs 65304053BC04B12 vs 653040...
What filtration criteria should we set for importing Adobe from legacy ITAM tool for Adobe into ServiceNow, especially considering that the data and entitlements in the legacy tool could be 10-20 years old? We don't need any past data that is not wor...
Hi everyone, User confirmed that they have already uninstall software but when reconciliation is done, in remediation option, the "License required by" tab is showing those devices that have uninstalled the software. Checking with SCCM and there is n...
Hello,I have a problem with the Software Lifecycle Product table, this table has no data, even after running the Scheduled Jobs that should populate it, it remains empty.I noticed that in the Software Product Lifecycle table there are no GA records, ...
We are migrating Adobe publisher from a non-ServiceNow system to ServiceNow SAM Pro. It means we want to be able to track all our Adobe software products , software models , license consumption and compliance in ServiceNow SAM pro. Currently, they ar...
Hello Everyone, need your help for below requirement .AC1)I want to only see the submit button on all pc_software_cat_itemSo that it does not show Order now Button, quantity and draft Current state Desired State :- Note - How Find the respectiv...
Hi all, I have created a string field on " sn_sam_software_installation_task" table called as Name, I want to copy the variable called "device" value into Name field So I am using the flow designer but I am getting below error. but when I tried to a...
Any idea on how to enable workspace on Yokohama (PDI instance)tried looking for plugins with "workspace" couldnt find
Hello All,We have recently integrated Tanium with ServiceNow for computers using the Graph connector, and the imports are coming through fine. The software usage data is also being imported correctly for most products. However, we encountered an issu...
Hi all,One of the customers I am working with has the update existing reclamation candidates job failing and has done so for the past 8 weeks. We have an update set that was supplied from SN that would fix this but we are unable to apply it for vario...