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Resolved! Cost assignment from SW Model to entitlement

Hello, I have a cost of X assigned to a Software Model and that SW Model is assigned an entitlement record with no cost assigned to it. Is it possible to use the cost of that SW Model for the entitlement and license reconciliation? How would I do tha...

Thomas E_ by Tera Expert
  • 322 Views
  • 1 replies
  • 0 helpfuls

Error Handling in flow with counter

@Ankur Bawiskar  @Community Alums  @Sohail Khilji  @Maik Skoddow  or anyone please help me guys  Can you please help me I have flow1st action will send the output 5th action step as a input value if no match match 5th action is failed saying no recor...

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ITAM : SAMP : Client Access

Under what conditions do I need to create a Client Access record?I have observed that the CrowdStrike integration creates a Client Access record automatically.I have observed that no other Software Model creates a Client Access record.Are there condi...

Software Model "Status" Field Selection Meanings

Can anyone tell me or point me in the direction to understand the meaning of the selections in the drop down for "Status" in the Software Models? (Divest, Emerging, In Production (I can guess this one), Invest/Maintain, Not Allowed, Retired, and Sold...

Tom Frasure by Tera Contributor
  • 419 Views
  • 1 replies
  • 2 helpfuls

SAM Dashboard

Hello Everyone,I need to see the following KPI/Dashboards available OOB in ServiceNow.1. Deployment collection across EPC, JAMF, SCCM, CMDB, Tanium2. Blacklisted Software usage dashboard.Where can the above data can be seen in dashboards in serviceno...

Anirudh29 by Tera Contributor
  • 368 Views
  • 1 replies
  • 1 helpfuls

How to Reduce SAMPro Software Product Data

Hello, I am currently working on integrating ServiceNow with CTM Planview and retrieving product information for servers, hardware, and software from ServiceNow, which is currently being sourced through Flexera. However, we are facing difficulties wi...

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Resolved! Can this be done? Submit a draft catalog item for another person

Hello, asking the community here if this can be done or not. In ITSM:Can our HR team kick off a "New Hire Account Request" via catalog item where they fill in basic new employee info. Then, have this same RITM be sent to the hiring manager where they...

Software Asset Management- Allocation and Active rights

Hello all, I had a query related to Allocation and Active rights on Software Entitlement table. When a flow executes and reduces the allocation count based on the device or user allocation, should active rights also gets reduced or should get reduced...

Pranita2 by Kilo Guru
  • 731 Views
  • 4 replies
  • 1 helpfuls

Bulk Loading User Allocations

Can anyone suggest a way of bulk loading user allocations into entitlements? For example loading all M365 E5 subscriptions rather than manually adding them one at a time.  Many thanks,Tony.

Tony_H by Tera Contributor
  • 250 Views
  • 1 replies
  • 0 helpfuls

Restrict field value start with 7 script

@Ankur Bawiskar  @Community Alums @Sohail Khilji @Maik Skoddow  Or anyone please help me I have created a flow and variable and API Action So in lookup i will be checking the PO Recordsand passed the PO Number in Flow variable So in API Action there ...

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ARAVINDA11 by Tera Contributor
  • 201 Views
  • 3 replies
  • 0 helpfuls

Publisher data is empty in list view

Hi folks,I've created custom software products record with publisher as Oracle, but publisher field is empty only in list view.what could be the reason? and how to resolve this? form: 

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Community Alums by Community Alums  
  • 337 Views
  • 3 replies
  • 0 helpfuls
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