Is ServiceNow SAM Pro has a dependency on ITOM

[Abhishek Sing11]

Dear All,

We are trying to pitch ServiceNow SAM Pro to one of our clients, but ITOM is not implemented in their environment.

What is the best possible way to pitch ServiceNow SAM?

Regards,

Abhishek 

[Community Alums]

Hi,

Ideal SAM setup:

- SCCM or another agent based inventory tool on the workstations

- Discovery (agentless) in the datacenter for the servers

So It's really is a Yes and a No.  Let me elaborate.  Because ServiceNow is a platform where most anything is possible, you can use SAM Professional with any Discovery Source, which makes the answer to your question, "Do I need [ServiceNow] Discovery to use SAM Pro?" No.  

Let's look at the Yes, and most important side of the answer.  The ITAM Business Unit, responsible for the development and maintenance of SAM Professional, has been working very closely with the ServiceNow Discovery Business Unit to enhance the Discovery product to meet functional goals associated with each Publisher Pack.  For example, new functionality for SN Discovery has been added to identify installed Oracle Database Options (Jakarta) and to return if those installed Database Options are in use (London).  Not only have the correct probes/patterns/sensors etc. been developed but the transform map to import that data into the SN CMDB has been developed and fully tested.  This means when SAM Professional Reconciliation runs, the data is where it is expected and in the format anticipated.  While the data is different, the scenario is the same for each Publisher Pack and will be for enhancements to the existing packs and for those to come.  So, for this reason, the answer to your question is "yes".  

Refer to this thread : https://community.servicenow.com/community?id=community_question&sys_id=2399354cdba16b04656a5583ca96...

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep

[Scott Halverso1]

The CMDB is absolutely needed to relize the value of the SAMP application. Other best in breed point solutions for SAM use a client to harvest the installation evidence.  ServiceNow also now supports a client based solution called Agent Client Collector.

If available to you I would recommend to take the ServiceNow Pre-sales and Sales ITAM Accreditation classes.

Below are some of the big pillars of data for any SAM tool.

Entitlements (what software you own)

   - No dependency on CMDB

Installation Evidence 

   - Software Installs -> Requires CMDB including hardware and the software installed on the respective machine.  This data will be sourced via Device/Endpoint Management tools like SCCM, InTune, Workspace One, Jamf, HCL BigFix, IBM ILMT, etc.  In addition ServiceNow discovery will be best equipped for non end user compute (infrastructure) to grab the necesarry software install information.  

   - SaaS Subscriptions -> No dependency on CDMB to pull bring this data in from the publishers

 - Virtual Environment Layout -> Supporting information for installation evidence. For complex license metrics that need to know the layout of host/guest/vm information in order to calculate license position

License Position Report

  - Entitlements and Installation Evidence allow the ability to create a license position report