Ostam and Developer Instances
OTM application on a developer instance but it says I need to pay for it.There are other plugins I could install also like Hardware Vulnerability but they also require the
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Mapping of catalog items to model in SAM
I have a requirement where the end user should only have option to see the 'Visual Studio Professional' catalog item.If he submits the catalog item we are directly reducing it from Visual Studio 2021 version through source request.But we have multipl...
Resolved! Bulk imports of software license keys
Hi SN Community, I can see that there is an OOTB import mechanism for uploading bulk software entitlements.Is there anything similar for uploading bulk software license keys?Or is the only option a custom import set/transform map?
How to associate multiple software catalog items to a single software model?
We have the situation that multiple versions of a single software should be orderable via the software catalog. So the assumption is that multiple catalog items (one for each version which can be ordered) have to be created for that. For all versions...
SAM Content update requests
Hi all this is a bit of a vent. I raised my first one last week and attached a spreadsheet of the non normalized software I wanted adding to the content service. SN replied asking for the detail in the form of an XML file. This functionality is ou...
All Adobe Products Usage Data.?
see the user subscription data and the license data in my License Workbench after reconciliation. However, my Software Asset Analytics dashboard is still..
Understanding Catalog Item Pricing and GlideappProcessPriceUpdater Behavior
Hi ServiceNow Experts,I'm trying to better understand how pricing works for catalog items in our environment.We store the cost of software in the Software Model table and the cost of entitlements in the Software Entitlement (alm_license_list) table. ...
Resolved! What CI class do we use for mobile devices , iPhone for example?
What CI class do we use for mobile devices , iPhone for example?
software model not available in existing servicenow tables
Hi all , I have 1 excel sheet which has entitlement data to be loaded in software asset management. but the PPN or models not available in servicenow. so before loading entitlement data what are the steps to follow in order to create bulk software m...
How someone can utilize "Samp_Sw_usage" table for reclamation of SaaS based product?
I need help on below1. How someone can utilize "samp_sw_usage" table for reclamation of SaaS products?2. How the data is populated to samp_sw_usage table for subscription products?3. How reclamation candidates created for subscription products?
Charlotte: Join Our Hands-On ITAM Workshop to Reduce Costs and Automate Asset Lifecycles
https://rsvp.servicenow.com/itamclt2025 Join ServiceNow for an immersive single-day ITAM Workshop designed to show how AI and automation are redefining asset management. Discover how customers are reducing costs, mitigating risk, and optim...
Send report s an attachment to sftp server
Hi, We have a requirement to send report as an attachment to SFTP server. for this, I have created a table and a scheduled script to generate csv file of the report everyday and attach it to the table. I have created the credentials and also..
SAM Pro Workspace Custom Role
We want to be able to limit visibility of the entire SAM Pro Workspace to a certain Publisher. For example, we have a user that is only responsible for managing Oracle. Would like to limit their role so when they access the SAM Workspace, they woul...
Article Search On Employee center sub-Topic is not working for articles
Has anyone come across a situation where article search is not working for a "sub-topic"?On the same page, I was able to search for catalog items successfully, but articles are not being retrieved - even though they are mapped to the sub-topics.Pleas...
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