I am importing licenses from legacy ITAM system into ServiceNow SAM Pro using import sheet.I have received PPN’s for all licenses from legacy system and I am importing based on that. I having issues with only 5 licenses whose PPN’s are 65310110BC08...
Hello Everyone, Can anyone pls guide what is the process of adding part number into content library and if yes what is the requirement from customer side, as they want us to add their product part number into content library, pls guide, thank you.
Hi Everyone, 1. Hardware Model Normalization is not working as expected. It appears to be normalising models for some assets, but other assets of the same model are not normalising, creating duplication when reviewing hardware models. 2. We’ve encoun...
Hi everyone,One of our clients has subscriptions coming in from an integration which brings in subscription identifiers to match these subscriptions to software models. For 6 particular subscriptions, software models were not automatically created wh...
Hi Community,I recently completed the ServiceNow OOB integration with Salesforce CRM using the official documentation provided here: Salesforce CRM Integration GuideAs part of the integration, Salesforce licenses are expected to be fetched into Servi...
Hi team,As a Network Engineer I would like to see details on what Network Device OS versions are currently deployed to our network, and which of those are End of Life, or End of Support in order to properly plan remediation (upgrades).Best Regards
Just looking into the potential to create our own definitions for downgrade or dual license in SAM Removal Candidate space
We have some products which has license for the whole enterprise, not tied-up to a number like per user or per device. Would like to know whether any existing License metrics can be used for this case or we have to create a custom license metrics?
please specify detailed differences ?
Hello All, We are using ServiceNow grahAPI for ServiceNow SCCM software discovery and also using MS intune graph API for cloud discovery, we are also looking for CSD for SCCM and Intune. what is the best recommendation for CSD, as we are looking to ...
I have got a requirement, consider there is no metering data, we have cmdb_sam_sw_install_list table with the list of software's installed with user list for each software, so i want to trigger the reclamation rule to all the software users,(to creat...
Hi, could somebody help me answer the following question: Which of the following elements are included in Operational Integration of a SAM practice?(3 options) (a) Software Retirement(b) Software License Contracts(c) Software Sourcing(d) License Chan...
Hey everyone! I'm currently trying to figure out how best to handle phone services on my campus. Our university is very much like a small city, only we have a dedicated telecom/ISP. In our case, we offer phone lines to the campus, in the form of of...
Hi Folks: Where can I find documentation on this new capability? Thank you.
How can we add map a resource category to the custom model category? We have created few custom model categories and we know that asset actions (from change, incident), normalization works only if we opt in for a specific resource category. Just wa...
