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Concurrent licences showing Not Compliant

We have a couple of applications which are concurrently licenced.I've created the necessary software models and entitlements without issue however these all show as Not Compliant in the licence workbench. I can't set these to named user as (by it's n...

Mike88 by Tera Contributor
  • 1884 Views
  • 8 replies
  • 1 helpfuls

SSO Last Activity inaccurate

We have connected to Microsoft Azure AD. We have connected a few SSO applications in SAM.  When connecting an SSO to our software model, we seem to get an accurate list of the SSO users. But the "Last activity" column is empty for over 90% of the rec...

Undo of manual normalization? Greenfield, essentially?

Good morning!I am working on an implementation of SAM Pro that was never setup correctly by the partners who did so.As such, the people have been "using," it partially, but incorrectly.They have been using the license workbench, did not have content ...

Same model but different PPN's

I got a list of Adobe subscription products from out ITAM team. One of them - CC Illustrator for teams, was mentioned 4 times with different PPN numbers. They all have different count of bar codes (Models) 65304053BC04A12 vs 65304053BC04B12 vs 653040...

iamkurt by Tera Contributor
  • 313 Views
  • 1 replies
  • 0 helpfuls

Uninstalled software detected to be consuming license

Hi everyone, User confirmed that they have already uninstall software but when reconciliation is done, in remediation option, the "License required by" tab is showing those devices that have uninstalled the software. Checking with SCCM and there is n...

Ph_m B_u by Tera Contributor
  • 293 Views
  • 1 replies
  • 0 helpfuls

prevent redirection of catalog item to backend view

Hi everyone,I need your help with a requirement. When I open a catalog item or software catalog item in the Employee Service Center (ESC), it redirects me to the backend view of the catalog item. I would like to prevent this redirection.Does anyone k...

may13 by Tera Contributor
  • 664 Views
  • 8 replies
  • 0 helpfuls

The Software Lifecycle Product table is empty

Hello,I have a problem with the Software Lifecycle Product table, this table has no data, even after running the Scheduled Jobs that should populate it, it remains empty.I noticed that in the Software Product Lifecycle table there are no GA records, ...

andrea_m by Tera Contributor
  • 772 Views
  • 5 replies
  • 0 helpfuls

How to Make only the Submit button appear on pc_software_cat item

Hello Everyone, need your help for below requirement .AC1)I want to only see the submit button on all pc_software_cat_itemSo that it does not show Order now Button, quantity and draft Current state   Desired State :-     Note - How Find the respectiv...

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may13 by Tera Contributor
  • 369 Views
  • 4 replies
  • 2 helpfuls

Software Usage not coming from tanium for the product :Prometheus

Hello All,We have recently integrated Tanium with ServiceNow for computers using the Graph connector, and the imports are coming through fine. The software usage data is also being imported correctly for most products. However, we encountered an issu...

MDAQUIBK by Tera Contributor
  • 458 Views
  • 1 replies
  • 0 helpfuls

Resolved! SAM - Updating Existing Reclamation Candidates job failing

Hi all,One of the customers I am working with has the update existing reclamation candidates job failing and has done so for the past 8 weeks. We have an update set that was supplied from SN that would fix this but we are unable to apply it for vario...

Cairns by Tera Expert
  • 726 Views
  • 2 replies
  • 1 helpfuls
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