What roles/ permissions do I need assigned to me to be able to at least be able to search up the assets/hardware models/hardware assets in ServiceNow. I have the correct permissions on my account on our Production server but I'm trying to replicate t...
Hi All,I am trying to execute the SAM - Import Adobe User Subscriptions job but getting an error saying: SampAdobeAdminUnhandled exception for profile : XXXXXXXXXXX : Error: <html> <head><title>404 Not Found</title></head> <body> <center><h1>404 Not ...
Hi! Do you have an idea on how to test this manually in instance? Appreciate any help. TIA
Hello,I would like to install SAM Foundation (not SAM Pro) on my PDI.com.snc.samsI am not finding this plugin on my PDI . I have checked 2 places - Application Manager , and the new Manage Instance page on the developer website.The Manage Instance pa...
Hi all,I’m working on a Transform Map to load data into the Software Entitlement table, and I need help with making a script-populated field (software_model) act as the coalesce field.Here’s my scenario:I’m importing data from a spreadsheet that cont...
Hello all,Yesterday, I spent more time than I probably should have trying to configure a single variable set for an address layout. My goal was:Two full-width lines (100%) for Address Line 1 (mandatory) and Address Line 2 (optional)Followed by four h...
ServiceNow Software Asset Management Professional (SAM Pro) relies on Discovery Maps (DMAPs) to link discovered software installations to normalized software models. These mappings are essential for accurate license reconciliation, compliance trackin...
This is actually a follow up question on https://www.servicenow.com/community/sam-forum/adobe-and-microsoft-365-integrations-completed-but-no/m-p/3419379#M19591I have added it as a comment but decided to make a different post since I thought it warra...
Hi all, We’ve recently completed integrations for Adobe and Microsoft 365 in ServiceNow SAM Pro (Yokohama). Here’s what’s been done so far: 1. Entitlements for Adobe and Microsoft have been successfully uploaded into SAM Pro.2. We have active Direct ...
Does anyone know how the potential savings are calculated? We’re seeing $0 for many of the records in our instance.
Hi Team,We are currently working on an integration where Nexthink sends approximately 5.6 million records to ServiceNow daily. This data first lands in a staging table, and then gets transformed into the Software Installation (cmdb_sam_sw_install) ta...
This week, I encountered an interesting challenge while importing 1,000+ entitlement line items into ServiceNow SAM Pro using the Create New Entitlement Import page.Everything looked good, until I noticed something strange:- 890 records imported succ...
Here’s what I’ve done so far:Step 1: Installed the SAM and SAM Pro plugins.Step 2: Set up and opted in for the Content Service.Step 3: Completed software installation through the Discovery process.Step 4: Verified that the software installation recor...
How are folks using HAM (bare bones) to forecast laptop demand over the next quarter?