ITAM licensing resource counts
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11-15-2024 12:29 PM
Why are my numbers duplicated in the ITAM licensing resource counts?
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11-15-2024 12:40 PM
Hi @rainouye, because ServiceNow included the tracking for both SAM Pro / SAM Enterprise, regardless of which subscription model you've. Group by "Application" and/or remove the product you've not enabled and enjoy the counts.
Best, Dennis
Should my response prove helpful, please consider marking it as the Accepted Solution/Helpful to assist closing this thread.
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01-07-2025 08:19 AM
The implication being that you shouldn't have to pay for licensing on both counts? Also, there appears to be no clear way to tell which application you're paying for.