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ITAM licensing resource counts

rainouye
Kilo Contributor

‎11-15-2024 12:29 PM

Why are my numbers duplicated in the ITAM licensing resource counts?

rainouye_0-1731702529633.png

 

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2 REPLIES 2

dreinhardt
Kilo Patron

‎11-15-2024 12:40 PM

Hi @rainouye, because ServiceNow included the tracking for both SAM Pro / SAM Enterprise, regardless of which subscription model you've. Group by "Application" and/or remove the product you've not enabled and enjoy the counts.

 

Best, Dennis

 

Should my response prove helpful, please consider marking it as the Accepted Solution/Helpful to assist closing this thread.
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RichardE
Tera Expert
In response to dreinhardt

‎01-07-2025 08:19 AM

The implication being that you shouldn't have to pay for licensing on both counts?  Also, there appears to be no clear way to tell which application you're paying for.  

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