ITAM licensing resource counts

rainouye
Kilo Contributor

Why are my numbers duplicated in the ITAM licensing resource counts?

rainouye_0-1731702529633.png

 

2 REPLIES 2

dreinhardt
Tera Sage

Hi @rainouye, because ServiceNow included the tracking for both SAM Pro / SAM Enterprise, regardless of which subscription model you've. Group by "Application" and/or remove the product you've not enabled and enjoy the counts.

 

Best, Dennis

 

Should my response prove helpful, please consider marking it as the Accepted Solution/Helpful to assist closing this thread.

The implication being that you shouldn't have to pay for licensing on both counts?  Also, there appears to be no clear way to tell which application you're paying for.