License Position Report show Non compliant as it has unlicensed Installs how can I show it compliant

[Anmol Soldier]

Acrobat is User Subscription so the unlicensed Install doesn't matter but still it shows non compliant is there any workaround.

[dreinhardt · Accepted solution]

Hi @Anmol Soldier,

please check the assigned user for the mentioned unlicensed devices. If no user is added or the user is not part of the imported subscription data then the installations will be shown as unlicensed.

Best, Dennis

[Anmol Soldier]

I see the Installations Assign to are no present in the subscription table. So my requirement here is still in Complete as I recall Adobe should be compliant even there are Installs so Here my ask is can Ignore Installs work.

[MikeW_SAMBeast]

I don't like the way ServiceNow does this. A related use case is M365 which will ALWAYS show as non-compliant with unlicensed installs because there will never be a 100% correlation between assigned user detected by discovery tools and the user principal record in the license admin portal. This is because M365 installs are assigned to shared users and servers (no user assignment) which won't reconcile with the user assignment in the license portal. I've also seen issues because of anglicised names vs local names.  It's possible that you may be encountering the same situation with Adobe installs.

[Anmol Soldier]

Yes, I get this issue too, Thanks for the reply It was really helpful