License Position Report shows separate versions for the same product and version

[redcruze25]

Good morning! My team and I are running into an issue where some products with the same product name and version are being split up. I've narrowed it down to the product part number, however all the information matches between these products including the License Type, Metric Group, License Metric and the same Software Model. I would like to know why ServiceNow is separating the same product in a separate lines of the same version and what can we do to drop the same versions in the same bucket for the license position report. I have provided a screenshot of the issue. I'm a little new here so if you need additional information, please let me know and I'll do my best to give you what information I know/understand. Thank you! 

[dreinhardt]

Hi @redcruze25 

could you please review the following note about the report and check if you're managing different entitlements for the same product Software license compliance position (servicenow.com)

Two license metric results are generated if a software model has two entitlements, one with a perpetual SA license type and the other with a subscription license type. 

One license metric result where active maintenance is true and the other where the active maintenance is false. In such a scenario, two license position reports are generated, one with active maintenance true and the other one with active maintenance false.

Best, Dennis

[redcruze25]

@dreinhardt ! Thank you so much! I tested your theory out by changing the end dates from last year to this year and it moved them all to the same bucket!! We will of course have to change them back but this makes much more sense. Thank you so much again for helping us understand this better! 🙂