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SAM Content Service & Software Discovery

Hi, I would like to clarify on below 2 queries with respect to SAM Pro implementation. Kindly help with answers. 1. Does the content library works in non-prod instances?        - I would like to know if we create any custom products, ppns in non-prod...

Saran5 by Tera Contributor
  • 511 Views
  • 2 replies
  • 1 helpfuls

OOB Dashboards not visible

Hi everyone, Below OOB dashboards are not visible in system:Incident Daily 7d - 28d dashboardOpen Incidents Age Monitor dashboardOpen Incident State Monitor dashboardOpen Incidents Reports dashboardNote - unable to find the content pack for these das...

How can we convert the value of "Duration" field in SLA to hours

Hi All, We have a requirement to create two custom fields in task_sla table record.-> First field - Duration in hours ( We need to get the value of this field as the hours format of the "SLA Definition duration" field value. eg:- if duration is 2 day...

Aswathy3 by Tera Expert
  • 875 Views
  • 9 replies
  • 2 helpfuls

SAM License Management

In one of our client, they have a platform called "Violation Platform" and under it they have many applications like vcenter...etc. How to link these application licenses under Violation Platform in ServiceNow? 

How to gain more handson in SAM

Hi There,I recently finished ServiceNow SAM Fundamentals(Utah Release) and planning for CIS-SAM certification. Before that I would like do more hands on in detail to get more experience and be familiar with the platform. Would be great help if anyone...

Chakra by Tera Contributor
  • 363 Views
  • 3 replies
  • 0 helpfuls

Install count in Software Model is not getting updated

Hi, I observed that the install count for software model is not getting updated though there are actual installs? I have already checked the below: 1. The software model has more than 10 matching discovery models and each discovery model has associat...

gvk by Tera Contributor
  • 832 Views
  • 8 replies
  • 1 helpfuls

SCCM To retrieve all Asset data

Guys @Community Alums  / @Ankur Bawiskar / @Dr Atul G- LNG  or anyone please help me with below scenario how can I achieve this , ServiceNow on-primise network is a standard servicenow discovery within IP range. This is existing however needs a valid...

ARAVINDA11 by Tera Contributor
  • 556 Views
  • 3 replies
  • 1 helpfuls
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