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Software installation records being marked as "ignored installs" reason inactive install

Nancy Schilli
Tera Contributor

‎08-13-2024 01:01 PM

I'm trying to understand the reasoning behind this. the device is active. and there is no other explanation that I can find that advised why these are ignored installs. These are discovered via servicenow and not SCCM.  These are all SQL Server. 

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dreinhardt
Kilo Patron

‎08-13-2024 11:25 PM

Hi @Nancy Schilli, 

could you please share a screenshot of the software installation table for one of the devices and filtered by the mentioned SQL Server. Please add the column "Active Install".

 

I have the following assumption: During the discovery process different areas are scanned, which provide information about software installations (e.g. Add/Remove, SQL Server Pattern, DB instances etc.). To avoid false results, certain (duplicate/similar) installations are ignored so that there is only one valid source,

 

Best, Dennis

Should my response prove helpful, please consider marking it as the Accepted Solution/Helpful to assist closing this thread.
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Nancy Schilli
Tera Contributor

‎08-15-2024 10:48 AM

these are all active installs and there is only 1 discovery source 

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