Software installation records being marked as "ignored installs" reason inactive install

Nancy Schilli
Tera Contributor

I'm trying to understand the reasoning behind this. the device is active. and there is no other explanation that I can find that advised why these are ignored installs. These are discovered via servicenow and not SCCM.  These are all SQL Server. 

2 REPLIES 2

dreinhardt
Tera Sage

Hi @Nancy Schilli

could you please share a screenshot of the software installation table for one of the devices and filtered by the mentioned SQL Server. Please add the column "Active Install".

 

I have the following assumption: During the discovery process different areas are scanned, which provide information about software installations (e.g. Add/Remove, SQL Server Pattern, DB instances etc.). To avoid false results, certain (duplicate/similar) installations are ignored so that there is only one valid source,

 

Best, Dennis

Should my response prove helpful, please consider marking it as the Accepted Solution/Helpful to assist closing this thread.

Nancy Schilli
Tera Contributor

these are all active installs and there is only 1 discovery source