Hello All,
We have integrated Systrack application in ServiceNow to bring Software Installation details in cmdb_sam_sw_install table. And, it's creating a new record of Software installation every time in the table even in case of minor update also. In this way, It's keep on creating multiple versions of the software. E.g. I have 15+ records of Adobe Acrobat, Zscaler, etc in same device with minor changes in the versions.
1. Is this expected behavior, If not then how it can be fixed. I am not developer but I am working with the development team.
2. I read about the Active Install, De-Duplication scheduled job. But technically this is not exactly the duplicates, but same record with version change so If De-duplication scheduled job can identify these as duplicates
3. Development team proposed a solution to flag Active install as False or all lower version. Should we implement this as this OOB field.
Please help!
