Metric group

[tsumant]

Hi All,

I have set "Microsoft" metric group in the entitlement spreadsheet but after importing the spreadsheet the metric group is getting set to "common". What could be the possible causes for that? Is it because com.snc.samp.microsoft plugin in not present on the instance?

Thanks

[AakashG2105]

Hi @tsumant,

Hope you are doing well.

I can see it has been a long time to get the answer of your question, and may be you got the solution as well but any reply or solution to any unanswered question will help other folks to get the solution for their query. Hence, I am proposing the solution to this question/query asked by you that will help others to get their query resolved.

Proposed Solution

As a solution, we require and need to install Software Asset Management Professional for Microsoft (com.snc.samp.microsoft) plugin in our Instance to use the Microsoft Publisher Pack that helps you to track your license compliance position using Microsoft licensing metrics and Microsoft option will get visible in the Metric Group Field.

For more details on Licensing Metrics of Microsoft and other Publishers:-
https://docs.servicenow.com/bundle/washingtondc-it-asset-management/page/product/software-asset-mana...

https://docs.servicenow.com/bundle/washingtondc-it-asset-management/page/product/software-asset-mana...

If this answer/solution/reply is helpful, Please don't forget to mark it as Helpful and Accepted as a Solution.

Thanks

Aakash Garg

ServiceNow Developer

[snow_impl_user]

Thanks I have found the solution