Hello experts Please help me to provide any suggestion/recommendation to upload the entitlement for IBM, Adobe, Oracle, Citrix, and VMWare. I need help with even getting the data into the import template accurately because these publishers are very c...
We were previously using the Legacy Software Asset Managment plugin (https://docs.servicenow.com/csh?topicname=c_SoftwareAssetManagement.html&version=latest), but have recently changed over to the Software Asset Management Foundation plugin (https://...
Hi, looking for the way to blacklist software to make it a restricted application. Gone into the Software model expecting to see the Blacklisted tick box under the Certified tick box, but it is not there. I have checked multiple software models and ...
I am unable to make a selection from the required field "user subscription" in the Removal Candidate form. What table does this to point to and why can't we see anything in our instance?
Issue: Software model in License Report showing as non-compliant when many licenses were available. The non-compliant SW was related to a disc model that was set to not-licensable. Solution:Solving required setting the relevant not licensable disc ...
We have entitlement for Microsoft Teams Rooms Pro (PPN V9B-00001) which has a Per Device license metric. There is usage coming in for those subscription from the MS Portal via the SN Microsoft Integration but this isnt being reconciled to the entitle...
Hi, I was wondering whether anyone has come across/have the solution to how I can reconcile Office 365 E3 usage (coming from the Office 365 integration) with entitlement for Microsoft 365 E3? Office 365 E3 is essentially a component of M365 E3, alth...
I've been trying to post a question about the cmdb_sam_sw_install table and how it relates to our usage in SAMPro and every time I try it gets flagged as SPAM - I report that it's an error and nothing happens. Can anyone help? Thanks,Tracy
Seeking a way to view data for the two fields LifeCycle Phase and LifeCycle Phase Start Date (from sam_sw_product_lifecycle_report) with the Software Installation data (cmdb_sam_sw_install). Unable to find a way to dot-walk thru the Reports module...
Software Models with Deactivated Discovery Maps What is this report? Why do we have this available to us? What do I do with the several hundred listed here? I can't tell what the purpose of this report does for us as SAM Pro administrators other than...
@Ankur Bawiskar @Maik Skoddow @Sohail Khilji @Community Alums Please help me how can I set uncheck checkbox field value & Another field value contains X SEE THE SCREENSHOT below where can i write the script & help with the script
Hi everyone,Is there an easy way to identify Models that have ONLY "Retired" Entitlements associated to them? We are wanting to ensure that all Models are set to Status = Retired if there are no active entitlements for that product. Currently, we are...
Hi everyone,Is anyone able to direct me to some sort of doc or resource that discusses the intended purpose for entitlement Retired Substates? My team is currently discussing when we should be using Pending Disposal, Disposed, and "--None--" specific...
Hi Community, I've created a UI page with two options: Stockroom and Consumables (reference fields).When a user selects a Stockroom, all consumables in that stockroom are displayed. Is there a way to select both a stockroom and a consumable, then cli...
In our organization, the Enterprise Architecture team is responsible for approving and restricting software for use in the environment. They also handle the lifecycle of a small percentage of the approved software. However, there is some confusion ab...
