I have successfully integrated Adobe portal (SAAS) with servicenow , for models like Acrobat dc I am able to see user data , user principle name, s/w model etc , but for Creative cloud I am getting data as empty , I am not getting the s/w model dat...
Hi All, We have Adobe CC all apps entitlement with license metric as user subscription and the products that are part of the suite are not showing up as complaint. All the discovery models and DMAPs match up
Hello Community I need help on Publisher name not reflecting under license usage. I've checked all possible ways to fix this issue but not finding solution. The software model is reflecting in asset workspace under Licensing software models, but publ...
My organization did purchase Hardware Asset Management (HAM) and the Service Now site states that once purchased, it is available for us to install on any of our instances. Is there a way to install HAM on my PDI if my PDI is registered via my organ...
Hello everyone, I am seeking feedback and references on the Software Asset Management (SAM) tool provided by ServiceNow. Specifically, I would like to know about your experiences with the tool, including what worked well and what did not work well. I...
How this Microsoft License table populates and how it is linked with Asset.
Dear experts, I would like to add in or change the current risk event lifecycle workflow under the advanced risk management scope. May I know what is the diff between workflow studio and editor? So where and how should I approach this customization? ...
Hi everyone,I ran reconcil on a publisher and it's show "Install requiring action" with reason is missing relationship on-premise VMs and it's marked "Unlicensd install" is true.But user report that this software should not required a license as it's...
It should be simple but need to know how to edit threshold numbers. When it hits 5 it should order 10, need to change that and cannot for the life of me find that.
Need to see the v_GS_SoftwareFile data from SCCM and don't see it from SCCM Graph Connector. If it is in the graph connector which Data Source?
Hi all,Hoping someone can help with some clarification here.On software entitlements, I understand that the total cost of the entitlement is calculated based on license count, cost and subscription period. Depending on the subscription period selecte...
Hi everyone, I am working on one requirement where we need to integrate Confluence data center with the ServiceNow. Please let me know if anyone has done the same kind of integration previously. Thanks in advance.Susmita
On Parent Incidents, i.e. Incident has Child Incidents associated to it, a Work Notes post will produce two entries, with the duplicate entry typically 10-30 seconds after. This appears to be an intermittent issue.
Hi,We are just now looking at a few SaaS applications that do not have integrations, and most of them have many more installations than licenses.One of these applications is Minitab, and the application owner has advised that they are not too concern...
I have added excel under M365 as a suite component similarly I have added power automate , visio online ....and some products under suite component for M365 model , after this I ran reconcilition , but I am still able to see Excel , Visio as separat...
