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Hi experts, I have a doubt regarding software installation table. There is two fields 'unlicensed install' and 'Active Install' , what is difference between it . If I install a software in my device after discovery process what will be the state of t...
Since no documentation exists on this, i thought I had figured out how to do this but it does not seem to be working 100%. We have SnagIt, something we started purchasing decades ago so a lot of our licenses started at version 9ish. We maintained a...
Hello, As explained in the documentation: https://docs.servicenow.com/en-US/bundle/utah-it-asset-management/page/product/software-asset-management2/concept/sam-license-workbench.html and having installed SAM Pro in Utah, I cannot find the License Wor...
Hi, Our instance has been upgraded from Quebec to Sandiego. When we run the reconciliation, the progress reaches to 100% but, with status as Failed. Looked at the system logs and the following is displayed. Please let me if there is any resolution...
Hello Everyone,Please help me to resolve the issue related to entitlement import, I am not getting any option after clicking "Create Entitlement", it is not showing any option however earlier I was getting 3 option "Guided Step-by-Step Walkthrough", ...
In my PDI I observed that display name have been changing by default by doing modification to the manufacturer, edition, version and name where as in my company dev instance though I given edition its not getting modified but working for version, man...
The license metric for this is a Storage Capacity Unit (SCU) but this is not currently supported as part of the IBM PP (as far as I can tell). Is the only option for now to create a custom license metric? Anyone come across this yet?__PRESENT
Hi, we have configured an integration with Azure Portal to import Microsoft 365 subscription and time usage. when running the 'sam-import 365 user subscription' the data is imported on the samp_sw_subscription table, when we run the 'SAM- Collect ...
I have a question about the SAM table structure.What is the difference between sam_sw_product_lifecycle and sam_sw_model_lifecycle?Are both of these tables updated by the content library? Looking at my instance, I see that there are no records in the...
Hello. How can we retrieve the software model information for Adobe Featured Restricted Licensing (FRL)? I would like to know which device/s it is installed.We've integrated the Adobe subscription licenses to ServiceNow and created a one-way sync fro...
Hello Please, according to Servicenow docs, Renewals calendar view shows only upcoming and expired renewals with Contracts expiring in 90 days or fewer. is it any possibility to extend it ? reference:https://www.servicenow.com/docs/bundle/washingto...
Hi Team,I am fairly new to Service now and in need of help.I have some 5k users in Google Workspace that I want to be present in SNOW but for the integration I don't want to incur any cost.I can also go for something like a Daily sync from a CSV fil...
Can we set checkboxes side by side ?
Hi All, I am stuck on an issue i.e. 'Unlicensed Install is True'. The issue is when we have the entitlement with ample of rights for MS SQL Server Standard, why we are getting the Unlicensed as 'True'. Kindly assist me on this issue.
Hi, The scenario we have is that we utilise additional/add-on support provided by publishers beyond the Extended Support. We would like to also track the lifecycle of this support. Currently ServiceNow only includes General Availability, "mainstream"...
