Hello all, We are analyzing our software install table data and found that for Visio installation it is showing 4 entries of Visio with different language on same system . when we checked software package it is multilanguage package which is deployed...
we have a requirement to onboard 1000+ products from current eco system to servicenow. All products specifications imported are in 'Draft' state. Is there a way to bulk publish all imported product specifications and product offerings?
Hi, We uploaded a completed entitlement import template to SAM Pro and the import status has been stuck in "processing" for 48 hours now. I have not found anything about this happening. This is occurring in our DEV environment. Any ideas to get thi...
Our Microsoft License Statement had many instances of non-specific versions of SQL Server imported into ServiceNow. The problem we are facing is that the "any Version and/or Edition" SQL Server software model is showing 111 unlicensed installs. Addin...
Hi guys, hope you're doing great.I needed sam_integrator role on our test environment but it's not even existing on the roles.All plugins are installed and updated as well like SaaS License Management etc.Any other recommendations?Thank you!
When ServiceNow Discovery no longer finds a piece of software installed on a machine, it does not remove it from the software install table. KB1445133 indicates this auto-removal should be working but I am having difficulty confirming this function...
Can anyone share what are the parameters for a Software Product to show up in the dashboard ? So far below are my findings - Displays the Software Product(s) on the dashboard that are “Software Subscription” – true.ANDSoftware Product should have a ...
Starting in 2020 and continuing until today, we have been using a JWT credential between ServiceNow and Adobe Cloud. As part of the credential creation, we used OpenSSL to create a public and private key, creating a project in Adobe, uploading the pu...
In the SAM lab environment preparation in the SAM certification course, it mentions at page 12 "If you cannot find the KB Articles mentioned in the lab guide on the front end knowledge base, they may have expired but you can still find them by browsi...
Hey team, Has anyone successfully implemented an integration back to the Adobe console to increase/decrease allocated licenses when employees join or leave an organisation? Is it possible to configure such an integration? I'm thinking that it could b...
ContextVersion: WashingtonPublisher: MicrosoftProduct: SaaS, like Microsoft 365Contracts and therefore Entitlements are in EURO, also the EURO currency is used in the Entitlement form, can be selected from the drop-down list.When a Reservation is cre...
Good morning! My team and I are running into an issue where some products with the same product name and version are being split up. I've narrowed it down to the product part number, however all the information matches between these products includin...
I'm trying to understand the reasoning behind this. the device is active. and there is no other explanation that I can find that advised why these are ignored installs. These are discovered via servicenow and not SCCM. These are all SQL Server.
Hi, We have implemented Salesforce CRM integration in our instance based on the docs: https://docs.servicenow.com/bundle/rome-it-asset-management/page/product/software-asset-management2/concept/integrate-with-salesforce-crm.html.We have set the defau...
Hi there,I'm trying to leverage the lifecycle part of the dashboard in the Software Asset Management Pro plugin in my Xanadu PDI, and activated "Activate all Software Asset Management Professional plugins" via the Developer Portal. However, after act...
