We have some vendors from which we purchase only support. These entitlements have no metric (it's just support for 1 year, for example). As for now, if the support is tied to a perpetual license we create an entitlement with License Type: Perpetual +...
Is it possible to install Agent Client Collector without a Mid Server? I see in the .yml file that there is a set of lines that says you can configure the connection without a mid, but that didn't seem to work for me. Is this still a possibility, or ...
Hi! I would like to ask if it is possible to use ITSM for EOL/EOSL management instead of SAM? How? What are possible ranges with and without SAM? Appreciate your response. Thanks a lot!
EOL Products graph is not getting updated whereas my Software Product Lifecycle table is getting populated. Also, why my potential savings table is also empty.
Hi! I would like to ask if it is possible to use ITSM for EOL/EOSL management instead of SAM? How? What are possible ranges with and without SAM? Appreciate your response. Thanks a lot!
Hello, Our team has been trying to get a handle on Reclamation/Potential & Actual savings. I understand the concept of every license that can be reclaimed and if marked for reclamation should have a dollar amount. However, every software that I seen...
Hi All,I am facing an issue where the Schedule job SAM - Identifying New Reclamation Candidates is running but not creating any removal candidate records. Can any one help me with the debugging process so that I can find the root cause.Thanks,
Can you direct me to where i can import software models. Entitlement imports are easy to find, but i cannot locate the same facility for sofware models. Thanks
Hello, I need to perform an audit of all installed commercial software and compare with the content library data to identify product versions that are not found in the library. What is the content library table to validate against, and does anyone h...
Hi folks,1. Do we need to create records into software counter table manually or is there ant script/ schedule job/discovery/integration which will create records into this table automatically?2. I've noticed that records are being updated by system ...
Hello, Could you please advise on a limit of rows for exporting the "User Subscription" table under License operations? We currently have over 26k rows and it does not appear that we are able to export all of the data, whether by download or email. T...
I am trying to make my CAL Licensed but It's not working I have defined my CAL is coming unlicensed can anyone help me to define my client Access properly
Hello, how do you guys do basic metering (last used date) of software on terminal server environments?I checked the documentation and couldnt find any best practice. Is this "user assist stuff" even a viable option on a terminal server? https://docs....
Anyone using samp_sw_resource_value for declared usage? It's relatively new. We use samp_sw_client_access today for manually declaring usage in a simple way. I'm curious if anyone has looked at strengths vs. weaknesses. One strength of resource_value...
Hello, I have a cost of X assigned to a Software Model and that SW Model is assigned an entitlement record with no cost assigned to it. Is it possible to use the cost of that SW Model for the entitlement and license reconciliation? How would I do tha...
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