Microsoft O365 integration subscription identifier issue

[Arthur Schulcz1]

Hello

Client has purchased 3 versions of Project online in the:  Essentials, Plan 3, and Plan 5.  We have created entitlements and software models for each.  The Microsoft 365 integration profile has been established and is populating ServiceNow.  One issue we are experiencing is that the integration profile has a subscription identifier "PROJECTONLINE_PLAN_1_GOV" which is mapping to Microsoft Project Online Plan 1 which the client has not purchased.  There is also no subscription identifier mapping to Plan 5.  The licenses and usages show that the plan 5 is incorrectly mapping to plan 1 with the incorrect subscription identifier.  I have checked the Microsoft admin portal and verified the source data, as well as the staging data for the import from the scheduled job SAM - Collect Microsoft 365 Usage. Is there any way to correct this without submitting a HI ticket?  Theoretically I can re-map the software models, etc but the subscription identifier will still be incorrect.

[dreinhardt]

Hi @Arthur Schulcz1,

In case of any subscription identifier related issue, I would highly recommend to check the SAMP table first to get an overview about the supported identifiers [samp_sw_subscription_product_definition]

As you already said, only Plan 1 & 2 is supported at the moment (missing Essentials, Plan 3, and Plan 5). The data from a Discovery Map (Products) view is much better and we found a DMAP for all mentioned editions (Discovery Maps | samp_sw_entitlement_definition)

The Microsoft 365 integration profile has been established and is populating ServiceNow. One issue we are experiencing is that the integration profile has a subscription identifier "PROJECTONLINE_PLAN_1_GOV" which is mapping to Microsoft Project Online Plan 1 which the client has not purchased.

• With referent to the screenshots above, the mapping seems to be fine. Could you please review this in your instance
• PROJECTONLINE_PLAN_1_GOV > DMAP0127223 > Microsoft Project Online Plan 1 for GOV

• If possible, I would recommend to remove the corrupt Project Online Software Model & Entitlements (e.g., Plan 1 GOV). Run another M365 subscription import and SAMP will auto create the missing software models based on the subscription identifiers. Create/upload your entitlements based on a PPN and run another recon.

There is also no subscription identifier mapping to Plan 5

• If only the mapping is missing, you could complete the process by following the instructions to "Resolve unrecognized subscription identifiers" Subscription identifiers for SaaS and SSO applications (servicenow.com)
  to link the identifier an existin Plan 5 DMAP (e.g., DMAP0109168)

Best, Dennis