Missing Publisher in reconciliation

adilalee200
Tera Contributor

a month ago

1f712f18-f1c5-4f45-b583-c66033eb742f.png  i want to see some specific or all publisher here how i configured it

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Huynh Loc
Mega Sage

a month ago

Hello @adilalee200 ,

A Publisher will appear in the Reconciliation list only after both a Software Model and a Software Entitlement have been created.

I recommend first creating the Software Model and then associating the relevant Software Entitlements with it. Once this is completed, the Reconciliation option will become available.

If this response was helpful, please consider marking it as Correct and Helpful. You may mark more than one reply as an accepted solution.

 

SAMfluencer
ServiceNow Employee

a month ago

Hi  @adilalee200 ,

 

There are actually a few conditions that all need to be met for a publisher to appear in the Run Reconciliation dropdown. Here's the full checklist based on my experience and community-confirmed fixes:

 

1: Product must be marked as Licensable: This is the most commonly missed step. Navigate to samp_sw_product, filter by your publisher, and ensure the Licensable checkbox is ticked. Without this, the publisher will not appear in the dropdown regardless of what else is configured.

 

2: Software Model must exist with a Discovery Map linked:  The Software Model needs an associated Active Discovery Map (samp_sw_entitlement_definition) so SAM Pro knows how to match installs to entitlements during reconciliation.

 

3: Software Entitlement must be in "In Use" state: Creating the entitlement alone is not enough - it must be published/active. An entitlement sitting in Draft state will not trigger the publisher to surface.

 

4: License Under Management = true on the Software Model: If the publisher appears in reconciliation but is missing from the License Workbench or Publisher Overview, check this flag on the Software Model record.

 

Helpful References:


• Missing publisher in SAM Workspace (entitlement publish issue): https://www.servicenow.com/community/sam-forum/missing-publisher-in-software-asset-management-worksp...

• License Under Management flag explained: https://www.servicenow.com/community/sam-forum/custom-software-model-publisher-for-sam/m-p/1329949

 

If this helped - amazing, you're welcome, go click Helpful and Accept as Solution. If it didn't - well, at least you learned what not to do. Either way, we grow. 

 

Cheers, Abby

ITAM Principal Solution Architect