As an ITAM Manager, I need to integrate ServiceNow with Microsoft Dynamics 365 to collect procurement data (Assets, Contracts, Vendors, etc.), so that we have a synchronized Source of Record for all financial and asset lifecycle data.
3. Acceptance Criteria
Verify successful connection between ServiceNow and MS Dynamics 365 API.
Ensure correct data mapping from Dynamics entities to the appropriate ServiceNow ITAM tables (e.g., alm_asset, ast_contract).
Validate field-level synchronization for key attributes like Purchase Date, Cost, Vendor details, and Warranty info.
Confirm Data Refresh: Ensure the scheduled import runs correctly without duplication or data loss.
