How to onbaord publisher in sam pro.

akashgujar
Tera Contributor
I would like to ask how we can create or onboard a new publisher for software entitlements. Could you please confirm the process.
2 REPLIES 2

Tanushree Maiti
Kilo Patron

Hi @akashgujar 

 

Refer these links , hope it will help you.

 

https://www.servicenow.com/docs/r/yokohama/it-asset-management/software-asset-management/create-enti...

https://www.servicenow.com/community/sam-forum/how-to-add-publisher-and-product-in-sam-pro/m-p/34901...

https://www.youtube.com/watch?v=sVN1Bds8hbo&t=164s

https://www.youtube.com/watch?v=8dMWrIggKsc

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:
This video will guide you through the steps of creating Software Entitlements in bulk using the "Entitlement Import" feature.
This video will guide you through the steps of creating Software Entitlements manually using the default Software Entitlement Form.

fknell
Tera Patron

Hi @akashgujar,

Please find below checklist to create a new individual publishers incl. models and entitlements.

 

1. Prepare

- Agree on the publisher name (e.g., Acme Corp).

- Gather contracts / entitlement lists and any Publisher Part Numbers (PPNs).

- Confirm you have SAM‑related roles (e.g., sn_sam.software_admin or equivalent).

 

2. Check if the publisher exists

- Go to: Software Asset Management Workspace > License Operations > Licensing > Software Models

- Filter or search the Publisher column for the vendor name

- If it exists:

   - Reuse that Publisher value for new models and entitlements

- If it doesn’t exist: 

   - Create a new record in company table with at least Manufacturer checked

 

3. Create a Software Model

You create a new publisher by adding a Software Model with that publisher name.

- On Software Models, click New

- Fill in:

   - Application ID / Model ID

   - Name (e.g., Acme Security Suite)

   - Publisher (e.g., Acme Corp)

   - Version (if relevant)

   - License metric / type

 

4. Create Software Entitlements

Option A – Manual

- Go to: Software Asset Management Workspace > License Operations > Licensing > Software Entitlements → New

- Pick Fill in the form / standard mode

- Choose the Software Model for this publisher

- Enter quantity, dates, license type, PPN, cost, etc

- Save

 

Option B – Import / bulk

- Prepare a spreadsheet with PPNs, quantities, dates, metrics

- Use Import Entitlement or your integration to load

- After import, verify Matching Software Models / Publishers were created or linked

 

5. Quick verification

- Confirm a few Software Entitlements show the correct Publisher and Software Model

- Check License Position and Publisher‑level views to see the new vendor included

 

Hope this helps!