NextThink - SAM Pro How to Integrate to get Total Usage Time
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2 hours ago
Client has NextThink configured in the environment for EUC Devices.
1. How to Integrate NextThink with ServiceNow SAM Pro to bring the Software Usage data.
2. Can NextThink bring the Software Usage data for 60 / 90 / 120 days.
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15m ago
Hi @VasanthMuthuram ,
You can use the Nexthink CMDB Connector (ServiceNow Store) to Feed SAM Pro Usage Data:
The Nexthink CMDB Connector is a free Certified App on the ServiceNow Store. You can grab it here: https://store.servicenow.com/store/app/7a22ff2e1ba46a50a85b16db234bcb51
Out of the box, the connector imports Configuration Items - devices (servers and workstations), services, software, and users - from Nexthink into the ServiceNow CMDB, along with the relationships between those CIs.
For the Generic API Call update set (NextThink's outbound connector), refer to NextThink's official documentation: 🔗 https://docs.nexthink.com/platform/integrations/outbound-connectors/data-exporters/http-api-exporter...
Q2: Can NextThink Deliver 60 / 90 / 120 Days of Usage Data?
Short answer — 90 days is the ceiling, natively.
The software_metering.events table contains software usage data. Each event has a resolution of 1 week, and the retention of this data is 90 days. When querying, be aware that events are grouped into 7-day periods — each event spans a full week, not a single day.
Refer to NextThink's Software Metering NQL examples: 🔗 https://docs.nexthink.com/platform/user-guide/software-metering/software-metering-nql-examples
For 120-day requirements: The only viable path is to set up a scheduled weekly export from NextThink into SAM Pro and let the data accumulate in samp_sw_usage over time. NextThink supports Azure Data Lake and SFTP exporters natively for this pattern - data can be staged externally and fed back into ServiceNow via Integration Hub ETL. Once you start the integration, SAM Pro becomes the rolling historical store, so 120+ day windows become achievable after 5 weeks of continuous syncing.
Refer to NextThink Data Retention documentation: 🔗 https://docs.nexthink.com/platform/understanding-key-data-platform-concepts/data-resolution-and-rete...
If this helped sort things out, please mark it as Helpful and Accept it as the Solution much appreciated.
Regards,
Abby
