Not able to make allocations on active entitlement even when we have rights available

[Parul Chaudhary]

Hello Experts, @Daniel Slocum 

I would like to understand in below example why we are not able to make any allocations even when the entitlement is active (status = In use) and there are no existing allocations added to it. We have brought this entitlement from retired to active state and I have verified in allocation table as well, no allocations have been made on this entitlement but still system is not letting us add any allocation and shows following error when we try to add: "Cannot allocate more licenses than available rights". Please explain.

Thank you,

Parul Chaudhary

[MercBuilding]

Hi Parul,

   Did you run the reconciliation post the entitlement is made active? Also is it possible to share the screenshot of your license workbench?

Thanks!

[Parul Chaudhary]

Yes I have run reconciliation after adding entitlements but there seems to be a glitch as to how the results are reflected in workbench. See screenshot -

According to this, the total allocated (in use and not in use) is 14 but we haven't allocated these many rights. See screenshot 2, allocated in use are 10 and allocated not in use are 2 but in the summary, it shows 4. System is counting two additional allocations and those are the two additional allocations we are not able to make on 2 entitlements even though the rights are active and no allocations are made on them.

Thanks,

Parul Chaudhary

[MercBuilding]

Hi Parul,

   I have seen the screenshots, in summary it is saying you have utilized all the available rights which are 15- Allocated in use-10, Allocated not in use- 4, Not Allocated- 1 but in use, so it clears that it is utilizing all the available rights. Can you share the screenshots of Software Installations/ Discovery Models for this product to understand how may got discovered and may be in workbench it is not showing the 1 installation?

[Steven Parker]

Did you find the solution to this?  We are seeing it on some of our entitlements as well.